Logos only lets your transfer book Licenses once???

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This post has 326 Replies | 5 Followers

Posts 11070
Denise | Forum Activity | Replied: Thu, Aug 28 2014 6:37 AM

Well, David,  I think your post was outstanding.  Granted the speculation got pretty wound up.  But at least I learned more in this one thread than I have in the years I've owned Logos.

I can now see the problem from the owner (and its range of issues).  But I can also see how Logos could become a transfer shop with considerable contractual issues.

But I don't agree with Bob's comment that 20 years of doing the right thing is worth more than simply communicating. You learn communication just being in a family. I prefer to know the rules of the road. I might whine quite a bit.  But waiting 20 years to find out what the 'right thing' actually is .... communicating would be better.  As I've noted in many of my posts, I've limited my Logos buying not because I think Bob can't be trusted .... only because I've no idea what the future permutations are.  Bob could have no choice in the matter.

"I didn't know God made honky tonk angels."

Posts 406
Paul C | Forum Activity | Replied: Thu, Aug 28 2014 6:47 AM

Denise:
only because I've no idea what the future permutations are.  Bob could have no choice in the matter.
If You are raptured before me, Do I get your library?

Posts 425
George | Forum Activity | Replied: Thu, Aug 28 2014 6:50 AM

abondservant:

Call back, try to talk to someone different. You might get lucky.

Lucky or not, this needs to be clarified. 

Grace and peace!

Posts 11070
Denise | Forum Activity | Replied: Thu, Aug 28 2014 6:54 AM

Paul, transfer rights of 'the text' during a rapture were never spelled out clearly.  This is one major area where scholars have failed to reach agreement.  And as usual, the exegeticals demand a conservative reading.

"I didn't know God made honky tonk angels."

Posts 10769
Forum MVP
NB.Mick | Forum Activity | Replied: Thu, Aug 28 2014 6:59 AM

 

David Dobbs:

Everyone, I would like to apologize.  I now think this has all been mostly my fault.  I am a new pastor and I was recently given a chunk of money to build up my logos library to help me with my preaching.  Rather than buying new books directly from logos, I went on ebay and amazon to search for better deals.  I ended up purchasing many logos books that were previously owned by other logos customers.  I now realize that all these license transfers have been a lot of work for logos and is probably the reason for the recent policy change with Logos.   Logos representatives work hard and they make their money not from doing license transfers but from selling books.  I was even told that the transfers could take a while and yet I still called pressuring them to release the books soon.  I think  this was selfish, unfair and wrong of me and probably resulted in this recent conflict.  I am honestly sorry and I have no intention on buying used books like this anymore.  I love logos and am excited to hear Bob say that we all can still pass on our libraries for generations to come.  Though it would be nice if this was officially written somewhere like on the logos website.  This would probably help give me confidence again to in making large book purchases.  I really am sorry and would like to apologize to logos, Bob, and especially to all those who have been working hard to make all the recent license transfers to my account.  I love and appreciate all logos has been doing for my church and family.   And I plan on continuing to give them my support.  God bless you guys! 

David,

thank you for your post! I'm glad to read your words and especially appreciate that you had the courage to post them her in this thread. 

God bless your ministry,

Mick

Running Logos 8 latest beta version on Win 10

Posts 2843
Mike Childs | Forum Activity | Replied: Thu, Aug 28 2014 7:06 AM

Bob Pritchett:
It's very frustrating, and a bit confusing, to see how after 20 years of doing the right thing for every customer so many of you who have been with us for so long that I recognize your names think we've somehow had a massive change of heart, or turned into a different company.

I certainly never thought that Logos, or Bob, would intentionally do the wrong thing, or had changed their commitment to do the right thing.  I think I affirmed my confidence that they would do the right thing.I

I do disagree with a decision by Logos, now and then, but I never question the integrity of the company or its exceptional leader.  But then I have been a customer of Logos for about two decades, and have learned of their integrity from experience. 

And I have even questioned some of the Good Lord's decisions from time to time.  I remember just last week saying, "Lord, I don't believe I would have done that if I were you."

"In all cases, the Church is to be judged by the Scripture, not the Scripture by the Church," John Wesley

Posts 175
Silent Sam | Forum Activity | Replied: Thu, Aug 28 2014 7:23 AM

Michael Childs:
And I have even questioned some of the Good Lord's decisions from time to time.  I remember just last week saying, "Lord, I don't believe I would have done that if I were you."
                                                                             

                                                                          Hmm HHHMMMmmm~~~ Hmm

Posts 28475
Forum MVP
JT (alabama24) | Forum Activity | Replied: Thu, Aug 28 2014 8:04 AM

David Dobbs:
I love and appreciate all logos has been doing for my church and family.

Good post David. Smile

I do want to reiterate: Your wife is able to use all of your resources, but it is a shared account. There are a number of us in the forums that feel strongly about it one way or the other... One of my fellow MVP's is quick to point out that he purchases a second set of base packages and resources for his wife. For me, I am glad when my wife wants to read my books. The only real trouble with this comes from a second person changing things on the account (creation or deletion of notes, highlights, etc.). For my wife and me, this isn't a big issue... but I know it can be for some people. 

OSX & iOS | Logs |  Install

Posts 4028
abondservant | Forum Activity | Replied: Thu, Aug 28 2014 8:10 AM

Michael Childs:
And I have even questioned some of the Good Lord's decisions from time to time.  I remember just last week saying, "Lord, I don't believe I would have done that if I were you."
                                                                            

I can think of a few situations where this is true. However at the same time I recognize my own insufficiencies and lack of omniscience and other immutable qualities and resign myself to trusting God even though I don't always understand. I think that's what Michael was saying. I doubt even silent Sam would do everything the way God does in every situation. 

L2 lvl4, L3 Scholars, L4 Scholars, L5 Platinum,  L6 Collectors. L7 Baptist Portfolio. L8 Platinum & WORDsearch

Posts 130
Willard Scott | Forum Activity | Replied: Thu, Aug 28 2014 8:24 AM

abondservant:

Michael Childs:
And I have even questioned some of the Good Lord's decisions from time to time.  I remember just last week saying, "Lord, I don't believe I would have done that if I were you."
                                                                            

I can think of a few situations where this is true. However at the same time I recognize my own insufficiencies and lack of omniscience and other immutable qualities and resign myself to trusting God even though I don't always understand. I think that's what Michael was saying. I doubt even silent Sam would do everything the way God does in every situation. 

I suppose the instruction to "Come, Let us reason together" gives us latitude to "question" God. However....Citing our questioning of God as justification for questioning a corporation or it's  CEO is "Questionable" at best.

Posts 257
Gary Osborne | Forum Activity | Replied: Thu, Aug 28 2014 8:38 AM

Bob Pritchett:

It's very frustrating, and a bit confusing, to see how after 20 years of doing the right thing for every customer so many of you who have been with us for so long that I recognize your names think we've somehow had a massive change of heart, or turned into a different company.

Welcome to my world (as a pastor), Bob.  Substitute the word "church" for "company", and "parishioner" for "customer" and it's the same thing.  People are extremely quick to assume the worst without investigating, no matter how long the record of honest dealings from a company (or church).  It's a sad symptom of the times in which we live where cynicism rules the day and the type of love as defined in 1 Cor 13 (the kind that "believes all things", "hopes all things", etc) goes out the window.

Posts 8639
TCBlack | Forum Activity | Replied: Thu, Aug 28 2014 8:38 AM

David Dobbs:
I now realize that all these license transfers have been a lot of work for logos and is probably the reason for the recent policy change with Logos.

Just to clarify: There has been NO recent policy change.

David Dobbs:
I love logos and am excited to hear Bob say that we all can still pass on our libraries for generations to come.  Though it would be nice if this was officially written somewhere like on the logos website. 
While I understand what you mean Wink Bob is the CEO and stated it above on the official Logos forum, that's kind of official in my book. Smile For the record, he has also stated it in other places on the forum.

This question and some like it come up from time to time. Patience as we await an official word from Logos would go a long way to dispel unnecessary problems.

Hmm Sarcasm is my love language. Obviously I love you. 

Posts 8967
RIP
Matthew C Jones | Forum Activity | Replied: Thu, Aug 28 2014 10:22 AM

Bruce Dunning:
I was just thinking out loud about how to possibly handle the extra costs generated by Logos to transfer a small number of resources.

$300?   If you pay the CS guy $150 per day, will it take him 2 days to transfer the NICOT/NICNT license I have for sale? Should the buyer of my license be banned from selling that license?

My solution is to limit how often a resource can be transferred. Once yearly and for a $$5 fee PER LICENSE, with a $25 minimum per transaction.

Logos 7 Collectors Edition

Posts 406
Paul C | Forum Activity | Replied: Thu, Aug 28 2014 10:32 AM

Super.Tramp:
My solution is to limit how often a resource can be transferred.
Why are we proposing solutions for a problem that DOES NOT exist? Bob said there has been no change in the policy. If I understood what he said,You can still transfer a single resource ... multiple resources ... or your entire library for a $20 fee. If it ain't broke...don't fix it.
Bob Pritchett:
There is no change in policy! Our only policy -- first and forever and always -- is to do the right thing for the customer.
Bob Pritchett:
Nothing has changed today, or recently, or in years in our policy about your licenses. NOTHING.

Posts 8967
RIP
Matthew C Jones | Forum Activity | Replied: Thu, Aug 28 2014 10:53 AM

Paul C:
Why are we proposing solutions for a problem that DOES NOT exist? Bob said there has been no change in the policy.

I will tell you why it IS broken.    ......I received the same email when I transferred a resource last week.

" Note: Licenses can only be transferred individually if they were sold individually, meaning if the book being transferred was sold as part of a larger package (e.g. “Scholar’s Library), the entire package will be transferred. Once transferred, items may not be transferred again. "

There are only three ways I can interpret that note;

  1. Logos views me as an abuser
  2. Steve Workman in Customer Service is unilaterally gung-ho for protecting Logos
  3. There has been a new policy instituted, indeed

Something is broken and I want it fixed.

Logos 7 Collectors Edition

Posts 11070
Denise | Forum Activity | Replied: Thu, Aug 28 2014 10:58 AM

ST ... let's make it clear yet one more time.

Logos policy has not changed.

It's simply been clarified.  "We are happy to transfer your licenses but we may be feeling antsy that day,  the techs growsed a bit too much, or your name is 'David'.  It all depends.  Please keep our policy in mind, for the remainder of your life.  Unless you get lucky and we transfer your licenses, whichever occurs first."

"I didn't know God made honky tonk angels."

Posts 406
Paul C | Forum Activity | Replied: Thu, Aug 28 2014 11:04 AM

Super.Tramp:

Paul C:
Why are we proposing solutions for a problem that DOES NOT exist? Bob said there has been no change in the policy.

I will tell you why it IS broken.    ......I received the same email when I transferred a resource last week.

" Note: Licenses can only be transferred individually if they were sold individually, meaning if the book being transferred was sold as part of a larger package (e.g. “Scholar’s Library), the entire package will be transferred. Once transferred, items may not be transferred again. "

There are only three ways I can interpret that note;

  1. Logos views me as an abuser
  2. Steve Workman in Customer Service is unilaterally gung-ho for protecting Logos
  3. There has been a new policy instituted, indeed

Something is broken and I want it fixed.

You should thank me for setting up your rant so perfectly. Big Smile The fact is I received no such notification. And Bob's posts, mentioned above, tell a different story. I guess i'll just wait for further clarification.

Posts 11070
Denise | Forum Activity | Replied: Thu, Aug 28 2014 11:10 AM

Paul, you're not looking at the full impact of this non-policy change.

Quite a few of the Logosians are Christians.  And certainly they wouldn't want to defraud those who either purchase their Logos resources, or even receive them as gifts.

A responsible Logosian should provide full disclosure with selling or giving resources to others:  "These resources may not be transferred to others after you buy them from me.  Or at least don't bet on it."

Non-Christians may not need this full disclosure statement.

But a teensy-bit more seriously, I'd planned on dumping (i.e. giving it away) my library in the near future. I'd assumed since my interests are pretty nutty, the new owner would probably want to kind of 'clean up' the mess.  Thus the new non-policy-change is going to present significant problems!

"I didn't know God made honky tonk angels."

Posts 406
Paul C | Forum Activity | Replied: Thu, Aug 28 2014 11:16 AM

While i do appreciate your attempt to clarify things. Truthfully, I had hoped for a slightly more Official response.

Posts 18
David Dobbs | Forum Activity | Replied: Thu, Aug 28 2014 11:19 AM

Great.  My name is now a curse word around logos headquarters.  Sad  I am really am sorry Guys for all the frustration I have caused.  

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