Logos only lets your transfer book Licenses once???

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This post has 326 Replies | 5 Followers

Posts 14
Helen | Forum Activity | Replied: Thu, Aug 28 2014 7:00 PM

Did Bob ever explain the, "Once transferred, items may not be transferred again" quote?  Has it been confirmed that this is logos policy or is it not?

Posts 406
Paul C | Forum Activity | Replied: Thu, Aug 28 2014 7:01 PM

MJ. Smith:
And I thought I'd asked nicely ...
Confused UMMMM When someone says: Confused
MJ. Smith:
you should place an appropriate emoticon on it.
Confused I tend to perceive that as a statement ... Not a question. Stick out tongue 

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Lynden Williams | Forum Activity | Replied: Thu, Aug 28 2014 7:05 PM

Helen:

Did Bob ever explain the, "Once transferred, items may not be transferred again" quote?  Has it been confirmed that this is logos policy or is it not?

See his response in this post. https://community.logos.com/forums/p/88357/621721.aspx#621721 and this one also https://community.logos.com/forums/p/88357/621852.aspx#621852 There are a few more on that same page.

Lynden Williams Communications https://www.lyndenwilliams.net 

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Lynden Williams | Forum Activity | Replied: Thu, Aug 28 2014 7:06 PM

Welcome to the forums Helen.

Lynden Williams Communications https://www.lyndenwilliams.net 

Posts 14
Helen | Forum Activity | Replied: Thu, Aug 28 2014 7:16 PM

Thanks Lynden! Smile

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Matthew C Jones | Forum Activity | Replied: Thu, Aug 28 2014 7:22 PM

Helen:

Did Bob ever explain the, "Once transferred, items may not be transferred again" quote?  Has it been confirmed that this is logos policy or is it not?

These are the facts I have gleaned so far:

  1. Logos Customer Service sent me an email saying "Once transferred, items may not be transferred again"
  2. Bob Pritchett has said there has been no change in policy
  3. My Pre-Pub and Community Pricing orders have shrunk by $30,000+ this week
  4. Bob Pritchett has said Logos will do the right thing (Right for who? - I ask)
  5. Bob Pritchett has said you can will your library to an heir that can will it to another 
  6. Logos has NOT said I can SELL you an individual license that you can then SELL

I think the lack of a guaranteed portability of resources significantly diminishes the value of all Logos resources.

Logos 7 Collectors Edition

Posts 14
Helen | Forum Activity | Replied: Thu, Aug 28 2014 7:32 PM

Sad

Posts 4032
abondservant | Forum Activity | Replied: Thu, Aug 28 2014 8:30 PM

Super.Tramp:

Helen:

Did Bob ever explain the, "Once transferred, items may not be transferred again" quote?  Has it been confirmed that this is logos policy or is it not?

These are the facts I have gleaned so far:

  1. Logos Customer Service sent me an email saying "Once transferred, items may not be transferred again"
  2. Bob Pritchett has said there has been no change in policy
  3. My Pre-Pub and Community Pricing orders have shrunk by $30,000+ this week
  4. Bob Pritchett has said Logos will do the right thing (Right for who? - I ask)
  5. Bob Pritchett has said you can will your library to an heir that can will it to another 
  6. Logos has NOT said I can SELL you an individual license that you can then SELL

I think the lack of a guaranteed portability of resources significantly diminishes the value of all Logos resources.

Bob Pritchett:

 But the bottom line -- now, as always -- is that we'll do the right thing for our users.

L2 lvl4, L3 Scholars, L4 Scholars, L5 Platinum,  L6 Collectors. L7 Baptist Portfolio. L8 Platinum & WORDsearch

Posts 14
Helen | Forum Activity | Replied: Thu, Aug 28 2014 8:45 PM

Sorry to reopen this can of worms again.  But Bob, does the "Right Thing" mean sometime logos might transfer a book license more than once and sometimes they might not depending on the situation, person, or possible abuse?  

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Matthew C Jones | Forum Activity | Replied: Thu, Aug 28 2014 9:05 PM

Helen:

Sorry to reopen this can of worms again.  But Bob, does the "Right Thing" mean sometime logos might transfer a book license more than once and sometimes they might not depending on the situation, person, or possible abuse?  

 I hope Bob answers you but I do want to add; I have purchased over $50,000 worth of resources directly from Logos. I have transferred resources to others less than 10 times. I have kept 14,600+ resources. I got the notice in an email this week. Bob has not yet told me if I am an "abuser" or if the Rep made a mistake.   Hoping it is the latter.

Logos 7 Collectors Edition

Posts 74
Ralph Hale | Forum Activity | Replied: Fri, Aug 29 2014 12:56 AM

Super.Tramp:
I have purchased over $50,000 worth of resources directly from Logos.
Something Does seem to be awry. If Purchasing $50,000 worth of resources and committing untold hours to the forum police doesn't  warrant a couple of transfers, What would?

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NB.Mick | Forum Activity | Replied: Fri, Aug 29 2014 1:51 AM

Super.Tramp:

Helen:

Did Bob ever explain the, "Once transferred, items may not be transferred again" quote?  Has it been confirmed that this is logos policy or is it not?

These are the facts I have gleaned so far:

  1. Logos Customer Service sent me an email saying "Once transferred, items may not be transferred again"
  2. Bob Pritchett has said there has been no change in policy
  3. My Pre-Pub and Community Pricing orders have shrunk by $30,000+ this week
  4. Bob Pritchett has said Logos will do the right thing (Right for who? - I ask)
  5. Bob Pritchett has said you can will your library to an heir that can will it to another 
  6. Logos has NOT said I can SELL you an individual license that you can then SELL

I think the lack of a guaranteed portability of resources significantly diminishes the value of all Logos resources.

Matthew,

I really think you should take this offline with Bob in a private one-on-one call. You are the veteran user and have years of experience with the company that go far beyond a customer relationship and it hurts me to see that one ill-worded mail hit you in a vulnerable spot.

Mick

NB: This thread has gone full cycle twice now - maybe Logos should close it down.

Running Logos 8 latest beta version on Win 10

Posts 130
Willard Scott | Forum Activity | Replied: Fri, Aug 29 2014 6:05 AM

Helen:

Sorry to reopen this can of worms again.  But Bob, does the "Right Thing" mean sometime logos might transfer a book license more than once and sometimes they might not depending on the situation, person, or possible abuse?  

Welcome to the forums, Helen. I must say you hit the ground running. You seem very attuned to the environment. Big Smile

Posts 11094
Denise | Forum Activity | Replied: Fri, Aug 29 2014 6:39 AM

Well, gee, Paul.  Maybe I misunderstood, what with my rosary beads and spanish resources (Logos marketing seems to have narrowed me down to somewhere south of the border).

NB ... what is gained by putting the issue under the carpet?  It affects anyone that rationalizes purchases (based on Logos marketing's encouragement) that their unbelievably large license-constrained library can be transfered.  I guess the latest is 'when you die'.

I can't speak for anyone else obviously, but I can guarantee I'd not have purchased so heavily.  Goodness was I dumb.  I forecasted an unload point based on watching other older folks, so that a younger whipper-snapper could benefit. 

Carpet cleaning needs good solid cleaning approaches.  Not a quickie.

"I didn't know God made honky tonk angels."

Posts 406
Paul C | Forum Activity | Replied: Fri, Aug 29 2014 7:02 AM

Denise:
so that a younger whipper-snapper could benefit. 
Of course you are right. You already made a step in that direction with Lummox. ... or whomever. Now you have an  opportunity to gift another such individual. I just thought it would be cool to have an heirloom you once pored over. I certainly don't "need" any more resources. I really have enjoyed our bantering. Hopefully you will still drop by. if not, I will certainly miss you. Sad

Posts 14
Helen | Forum Activity | Replied: Fri, Aug 29 2014 7:12 AM

Welcome to the forums, Helen. I must say you hit the ground running. You seem very attuned to the environment.

I am actually new to the Logos world.  I don't own any software yet but I am currently being trained in how to use it.  It is an excellent program.  I am amazed at what it all can do.  And I must confess, this topic is very interesting to me.   If I am to invest a lot of money with logos, I would first like to know how the book license work.  I would like to know before hand exactly what I can and can't do with my books.  I do hope this topic doesn't get swept under the carpet. 

Posts 1072
William Gabriel | Forum Activity | Replied: Fri, Aug 29 2014 7:12 AM

I've been mostly awk this week, so this thread was quite a doozy to come back to. 

Here's my big question after reading all of this: Do we actually own a license when we buy it? If so, should we not be permitted to resell it (especially when it comes with the $20 transfer fee)? If we cannot sell it, do we own it?

I still don't understand Bob's fear of somebody buying a single resource and then passing it around the class. If the class were 20 people, then Logos would collect $400 in revenue for the transfers. As Mr. Childs pointed out, why would the class not each buy the resource and then return it within the 30 day window? Honestly, why wouldn't this hypothetical colluding class not just have one person buy the book, copy/paste the text and anything else that's needed out of it, and then have that one student return it?

I have trouble seeing how the transfer system could be abused--at least in a way that compares to the potential abuse of the return system (that one could be orders of magnitude worse). When I sell a resource, I no longer own it or have access to it. There are still the same number of total licenses that the publisher has sold (as if they've sold that many books). (And yes, I know electronic != physical books, but that's true of the distribution system too, so don't complain to me that the digital wares don't break down like physical products when you don't even have to produce the physical products in the first place.)

Final question after pondering this: is it ever doing the right thing by the customer when you exercise an "only one transfer" policy on licenses?

Posts 1084
Lee | Forum Activity | Replied: Fri, Aug 29 2014 7:21 AM
Paul C | Forum Activity | Replied: Today 6:46 AM

                                                                                   Hmm HHHMMMmmm Hmm

I really dislike seeing this conment...

L4 Bible Study, L5 Reformed Bronze, & L5 Gold, L6 Platinum & Reformed Platinum, L7 Platinum, L8 Baptist Platinum.
2015 rMBP 15" 2.2GHz 16GB 256GB SSD, running macOS Mojave   iPad Mini 4,   iPhone 6.

Posts 406
Paul C | Forum Activity | Replied: Fri, Aug 29 2014 7:24 AM

Lee Garrison:
Paul C | Forum Activity | Replied: Today 6:46 AM

                                                                                   Hmm HHHMMMmmm Hmm

I really dislike seeing this conment...

A thousand pardons ... Ten thousand if you need them.Gift

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Jack Caviness | Forum Activity | Replied: Fri, Aug 29 2014 7:41 AM

Michael Childs:
And I have even questioned some of the Good Lord's decisions from time to time.  I remember just last week saying, "Lord, I don't believe I would have done that if I were you."

Know that feeling. Also know that it is a good thing that He is God and I am not Geeked

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