Import from PlanningCenter Online not working

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This post has 6 Replies | 1 Follower

Posts 41
Shawn Bumpers | Forum Activity | Posted: Tue, Oct 14 2014 5:20 PM

This has worked well for me with no problems forever, but tonight all I get is an unpopulated box. I've attached a screenshot. I have quit and restarted Proclaim but that does not fix the problem. Planning Center is not down. Any ideas? 

Posts 3501
LogosEmployee
Scott Alexander | Forum Activity | Replied: Tue, Oct 14 2014 10:32 PM

One thing is to make sure your PCO plan is set to a date in the future.  

Posts 41
Shawn Bumpers | Forum Activity | Replied: Wed, Oct 15 2014 2:49 PM

All dates are correct in Planning Center. Today, I'm in a new location (church) on a different network and it still shows a blank window when I try to import from Planning Center. It's a completely blank window with no services or anything. See the screenshot. 4111.Planning Center.tiff

Posts 1232
Spencer McKimson | Forum Activity | Replied: Wed, Oct 15 2014 3:09 PM

I was able to reproduce the issue you are having. We are investigating at the moment, however you should be able to see you PCO presentations on a Windows machine if you have access to one. The workaround right now would be to use a PC w/ Windows installed to import from Planning Center Online.

Posts 41
Shawn Bumpers | Forum Activity | Replied: Wed, Oct 15 2014 3:44 PM

No pc's here ... all macs.

Posts 1232
Spencer McKimson | Forum Activity | Replied: Wed, Oct 15 2014 4:06 PM

I am sorry to here that. We will be working on this from now on and should have a fix to release tomorrow. If you feel comfortable telling me which presentation you need to import from PCO and need it imported ASAP, I should be able to help.

Posts 294
LogosEmployee
Glenn Gervais (Faithlife) | Forum Activity | Replied: Wed, Oct 15 2014 7:54 PM

The guys at Planning Center Online have fixed their cookies and I just validated that I could authenticate and import plans from PCO from my Mac.

Please let us know if you continue to have problems.

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