QuickStart videos not playing

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This post has 54 Replies | 6 Followers

Posts 54
Mark A. Copeland | Forum Activity | Posted: Tue, Oct 28 2014 8:07 AM

The QuickStart for Logos Bible Software v.6 videos are not playing.  Neither are the Logos Timesaving Tips videos that I had with v.5.

Anyone else having problems with viewing the videos once Logos 6 was installed?

Posts 3115
David Taylor Jr | Forum Activity | Replied: Tue, Oct 28 2014 8:18 AM

Is the device you are trying to view them on connected to the web?

Teacher, Ministry Leader, Student, Author, Husband

How to upload logs

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Posts 1471
Angela Murashov | Forum Activity | Replied: Tue, Oct 28 2014 8:41 AM

Mark A. Copeland:
Anyone else having problems with viewing the videos once Logos 6 was installed?

I am not able to reproduce this Sad

What operating system are you using? Are you running the minimum system requirements for Logos 6? Logos 6 requires Windows 7 SP1 or Mac OS X 10.9, or later.

 

Posts 54
Mark A. Copeland | Forum Activity | Replied: Tue, Oct 28 2014 9:09 AM

David Taylor Jr:

Is the device you are trying to view them on connected to the web?

Yes.

Posts 54
Mark A. Copeland | Forum Activity | Replied: Tue, Oct 28 2014 9:16 AM

Angela Murashov:

Mark A. Copeland:
Anyone else having problems with viewing the videos once Logos 6 was installed?

I am not able to reproduce this Sad

What operating system are you using? Are you running the minimum system requirements for Logos 6? Logos 6 requires Windows 7 SP1 or Mac OS X 10.9, or later.

I am running OS Yosemite X on a MacBook Air (13-inch, Mid 2012), 2 GHz Intel Core i7, 8 GB 1600 MHz DDR3, Intel HD Graphics 4000 1024 MB, 500 GB SSD storage (APPLE SSD SM512E), with 61.18 GB available.

Posts 1
Myron Hockman | Forum Activity | Replied: Tue, Oct 28 2014 11:02 AM

I am using the links in the Home Page to the videos and get Logos 5 information.  I am using a Macbook Pro running Yosemite OS X 10.10.

Posts 446
Jonathan Sine | Forum Activity | Replied: Tue, Oct 28 2014 11:05 AM

Mark A. Copeland:
The QuickStart for Logos Bible Software v.6 videos are not playing. 

Same here. 2013 MBA, Logos 6, Yosemite OS

Jonathan Sine

Pastor - Squamish Baptist Church

2 Cor. 4.6

Posts 8
Jim Manner | Forum Activity | Replied: Tue, Oct 28 2014 11:31 AM

I am using the latest MacBook Pro, with Yosemite ... I can't get the Quickstart videos to play either.

Posts 8
Jim Manner | Forum Activity | Replied: Tue, Oct 28 2014 12:41 PM

And just to clarify, I am trying to access the videos through my library. They are listed there, but do not play.

Posts 94
Ben Bush | Forum Activity | Replied: Tue, Oct 28 2014 1:51 PM

Quick start videos will list but won't play in Yosemite. Is there an easier way to find them other than search?

Posts 437
Lewis Harper | Forum Activity | Replied: Tue, Oct 28 2014 2:18 PM

It's strange that they fixed this in the last beta release, and now it doesn't work.

Posts 94
Ben Bush | Forum Activity | Replied: Tue, Oct 28 2014 2:24 PM

Lewis Harper:

It's strange that they fixed this in the last beta release, and now it doesn't work.

Was the fix for Yosemite?

Posts 437
Lewis Harper | Forum Activity | Replied: Tue, Oct 28 2014 2:26 PM

Yes it was for Yosemite in the last beta release.  And both Mobile Ed Videos and QuickStart video worked just fine.

Posts 303
LogosEmployee
Martin Potter | Forum Activity | Replied: Tue, Oct 28 2014 2:38 PM

Can you provide a screen shot of what you see when attempting to play the videos?

Thank you,

Martin

Mac Developer
Faithlife

Posts 824
GregW | Forum Activity | Replied: Tue, Oct 28 2014 2:47 PM

Jim Manner:

I am using the latest MacBook Pro, with Yosemite ... I can't get the Quickstart videos to play either.

I am also not able to play them from the Library. The length of the video shows as 00:00, and when I click it the spinning wheel shows for a time and then stops but the video won't play and still shows a zero duration. I am also on Yosemite on a mid-2013 Macbook Pro. I've put in a screenshot below, but unfortunately I couldn't capture the spinning wheel as it stopped before I was able to switch to Grab! 

7870.quickstart.tiff


Running Logos 6 Platinum and Logos Now on Surface Pro 4, 8 GB RAM, 256GB SSD, i5

Posts 54
Mark A. Copeland | Forum Activity | Replied: Tue, Oct 28 2014 3:02 PM

Martin Potter:

Can you provide a screen shot of what you see when attempting to play the videos?Thank you,

Martin

The video appears to load, but when I click on the play button nothing happens.

Posts 437
Lewis Harper | Forum Activity | Replied: Tue, Oct 28 2014 3:03 PM

This is what I get.  I'm unable to expand or play video.

Posts 54
Mark A. Copeland | Forum Activity | Replied: Tue, Oct 28 2014 3:07 PM

Mark A. Copeland:
The video appears to load, but when I click on the play button nothing happens.

Let's see if I can insert that screen shot:

Posts 5572
Forum MVP
Rich DeRuiter | Forum Activity | Replied: Tue, Oct 28 2014 3:10 PM

I see a yellow triangle with an exclamation point in the upper right of your screen. If you hover over it, what does it say is happening?

If Logos is still indexing, you may just need to wait until it's done.

 Help links: WIKI;  Logos 6 FAQ. (Phil. 2:14, NIV)

Posts 54
Mark A. Copeland | Forum Activity | Replied: Tue, Oct 28 2014 3:31 PM

Richard DeRuiter:

I see a yellow triangle with an exclamation point in the upper right of your screen. If you hover over it, what does it say is happening?

If Logos is still indexing, you may just need to wait until it's done.

Logos was indexing when I took the screen shot.  But the problems with the videos not playing exist even when indexing is done and all items are synchronized and up to date.

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