QuickStart videos not playing

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This post has 54 Replies | 6 Followers

Posts 94
Ben Bush | Forum Activity | Replied: Tue, Oct 28 2014 3:39 PM

Mark A. Copeland:

Richard DeRuiter:

I see a yellow triangle with an exclamation point in the upper right of your screen. If you hover over it, what does it say is happening?

If Logos is still indexing, you may just need to wait until it's done.

Logos was indexing when I took the screen shot.  But the problems with the videos not playing exist even when indexing is done and all items are synchronized and up to date.

This.

Posts 5573
Forum MVP
Rich DeRuiter | Forum Activity | Replied: Tue, Oct 28 2014 4:10 PM

Not sure what to suggest, but here are two things to try: 1)Exit and restart Logos; 2)If that doesn't fix it, shut down and restart your Mac.

If that doesn't do it, you may need to get a hold of tech support.

 Help links: WIKI;  Logos 6 FAQ. (Phil. 2:14, NIV)

Posts 150
LogosEmployee
Todd White (Faithlife) | Forum Activity | Replied: Tue, Oct 28 2014 4:16 PM

We are still having trouble reproducing this and would appreciate if you tried one more thing. If you open the panel menu (click on the resource cover on the top left) and choose 'Download all media'. Then after 10-15 minutes try playing again.

Posts 439
Lewis Harper | Forum Activity | Replied: Tue, Oct 28 2014 4:31 PM

Todd,

Just downloaded all media again with no change in results.  Still cannot expand or play video.

Posts 54
Mark A. Copeland | Forum Activity | Replied: Tue, Oct 28 2014 4:56 PM

I've tried everything suggested so far, and still cannot play video.

Posts 8
Jim Manner | Forum Activity | Replied: Tue, Oct 28 2014 5:02 PM

I still can't get it to work either ... and I've tried everything that has been suggested.

Posts 5573
Forum MVP
Rich DeRuiter | Forum Activity | Replied: Tue, Oct 28 2014 5:11 PM

Todd White (Faithlife):

We are still having trouble reproducing this and would appreciate if you tried one more thing. If you open the panel menu (click on the resource cover on the top left) and choose 'Download all media'. Then after 10-15 minutes try playing again.

Todd, this seems like it could be a codec issue. Does does Logos check to see if codecs are installed properly and up to date, when it installs? If not, might you suggest how users could check or update their codecs?

 Help links: WIKI;  Logos 6 FAQ. (Phil. 2:14, NIV)

Posts 2829
Don Awalt | Forum Activity | Replied: Tue, Oct 28 2014 5:18 PM

I too have downloaded the videos too, and they do not pay. I see a picture of probably the first image in the video, but clicking on the play arrow does nothing. Yosemite, Verbum 6.0 build 3700

Posts 439
Lewis Harper | Forum Activity | Replied: Tue, Oct 28 2014 5:28 PM

Todd,

I've gone through my videos and found that if the slider bar is in this position, videos will work.  If it is farther to the right it will not

Posts 54
Mark A. Copeland | Forum Activity | Replied: Tue, Oct 28 2014 5:34 PM

Lewis Harper:

Todd,

I've gone through my videos and found that if the slider bar is in this position, videos will work.  If it is farther to the right it will not

Tried this suggestion, but still no video for me.

Posts 439
Lewis Harper | Forum Activity | Replied: Tue, Oct 28 2014 5:39 PM

Mark,

Have you tried to delete media from resource tab  and download media again?

 

Posts 54
Mark A. Copeland | Forum Activity | Replied: Tue, Oct 28 2014 5:45 PM

Lewis Harper:

Mark,

Have you tried to delete media from resource tab  and download media again?

 

I'll try that and report back in about an hour.  Thank you (and everyone else) for your efforts to resolve this!

Posts 8
Jim Manner | Forum Activity | Replied: Tue, Oct 28 2014 6:11 PM

This was the first feature that I tried to access. I hope the other features were better than this one!

Posts 54
Mark A. Copeland | Forum Activity | Replied: Tue, Oct 28 2014 6:42 PM

Mark A. Copeland:

Lewis Harper:

Mark,

Have you tried to delete media from resource tab  and download media again?

 

I'll try that and report back in about an hour.  Thank you (and everyone else) for your efforts to resolve this!

Well, I've returned from a refreshing two-mile walk, enjoying the fragrant honeysuckle aroma in the Florida night air.

Assuming the media downloaded, I tried again to view the QuickStart videos.  Sadly, no success. 

BTW, in the resource panel for the QuickStart Videos I see the option to "Cancel Media Download" is available.  That makes me wonder if the download might still be taking place (after 40 minutes?).  But there is no other indication that the media is still downloading.

Posts 446
Jonathan Sine | Forum Activity | Replied: Tue, Oct 28 2014 6:53 PM

Lewis Harper:

Todd,

I've gone through my videos and found that if the slider bar is in this position, videos will work.  If it is farther to the right it will not

Weird. I only had a few minutes, but I played around with this setting and it seemed to have an impact. Only had time to try one. But it worked.

Jonathan Sine

Pastor - Squamish Baptist Church

2 Cor. 4.6

Posts 54
Mark A. Copeland | Forum Activity | Replied: Tue, Oct 28 2014 7:19 PM

Jonathan Sine:

Lewis Harper:

Todd,

I've gone through my videos and found that if the slider bar is in this position, videos will work.  If it is farther to the right it will not

Weird. I only had a few minutes, but I played around with this setting and it seemed to have an impact. Only had time to try one. But it worked.

Eureka!  Despite trying earlier what Lewis suggested, without success, I tried it again and it worked!  Not only does the QuickStart videos now play, but also the Logos Tips videos that I had with Logos 5. 

But the letter size settings in the resource panel has to be on the third setting from the left.  Why, I do not understand; I can only say:  "Curiouser and curiouser..."

Again, thanks to all who have worked on helping me and others with this!

Posts 2189
LogosEmployee

Lewis Harper:

Todd,

I've gone through my videos and found that if the slider bar is in this position, videos will work.  If it is farther to the right it will not

I'm not one of the Mac developers, but that's very interesting. That position happens to be the default scaling size. I wonder if this is related to some of the other scaling problems that are being investigated. I suspect this will help find the problem. Thanks for letting us know.

Posts 150
LogosEmployee
Todd White (Faithlife) | Forum Activity | Replied: Tue, Oct 28 2014 7:46 PM

Thanks for this additional information. When I get in tomorrow I'll see if we are able to reproduce with the extra information you have provided.

Posts 87
Michael Sullivan | Forum Activity | Replied: Tue, Oct 28 2014 8:15 PM

Count me as one who was having trouble with the videos on my Macbook Air.

As suggested I did the resize thing, and they started to work.

Posts 47
Tim Murray | Forum Activity | Replied: Wed, Oct 29 2014 5:44 AM

None of these suggestions work for me.

Very disappointing.  Spent hundreds of dollars and the first thing I try to use doesn't work.  Totally unacceptable.

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