Top Products prices increase when adding to cart

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This post has 7 Replies | 1 Follower

Posts 182
David Sloan | Forum Activity | Posted: Tue, Oct 28 2014 12:27 PM

I am trying to purchase Logos 6, and I was happy to see great deals on some top products when I added Logos 6 to my cart. Unfortunately if I try to add those top products to my cart I don't get the advertised price. Journal of Biblical Literature says it's available for $74.96, but when I put it in my cart it says $149.95. Eerdmans Critical Commentary says it's available for $183.96, but when I add it to my cart it says $229.95. I found the same to be true for 17 different products I added to my cart. The most drastic change was the Library of Hebrew Bible, which said I could get it for $123.96, but when I added it to my cart it said it was $2930.66. The total for my purchase then comes to MUCH more than the sum of what I've added to my cart.

Posts 278
LogosEmployee
Glenn Airoldi (Faithlife) | Forum Activity | Replied: Tue, Oct 28 2014 1:06 PM

We're looking into this.  Anyone else experiencing this problem?

Posts 1943
Donnie Hale | Forum Activity | Replied: Tue, Oct 28 2014 1:09 PM

Glenn Airoldi:
We're looking into this.  Anyone else experiencing this problem?

Since the site is down, and I can neither inspect my cart nor add things to it nor check out,"no." ;)

Donnie

Posts 8647
TCBlack | Forum Activity | Replied: Tue, Oct 28 2014 1:10 PM

I can't get to the cart.

Hmm Sarcasm is my love language. Obviously I love you. 

Posts 182
David Sloan | Forum Activity | Replied: Tue, Oct 28 2014 1:17 PM

Here is a screenshot that shows two of the items in my cart on the right at a higher price than is being offered on the left.

Posts 182
David Sloan | Forum Activity | Replied: Wed, Oct 29 2014 12:56 PM

Any update on this? I would like to complete my purchase and get started with Logos 6, but I can't submit my order as long as the prices are not right. There is a discount showing up on the items in my cart, but it's not the discount I was offered on the previous page.

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Forum MVP
Mark Smith | Forum Activity | Replied: Wed, Oct 29 2014 1:01 PM

David Sloan:
I would like to complete my purchase and get started with Logos 6, but I can't submit my order as long as the prices are not right.

David, if you can, give Logos sales a call. It's probably the shortest way to an answer at this point.

Pastor, North Park Baptist Church

Bridgeport, CT USA

Posts 182
David Sloan | Forum Activity | Replied: Wed, Oct 29 2014 1:18 PM

Okay, I just called sales. They didn't clarify which of the two prices is right, but they gave me the lower of the two, which is a great deal! I'm trying to check http://www.logos.com/topproducts again to see if I am still getting offered the lower prices, but apparently the website is down again. The offer of the Library of Hebrew Bible / Old Testament Studies for $124 was the biggest shock that makes me think the prices I saw were wrong (especially since the higher prices in my cart already showed a discount). So maybe I just hit the site at the right time. I'm glad Logos is willing to honor what I saw. What a great company this is.

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