6000+ resources reduced to 4000 after upgrading to Logos 6 Extended Crossgrade

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Posts 329
Michael Parry-Thomas | Forum Activity | Posted: Wed, Oct 29 2014 8:34 AM

I don't know what happened after upgrading after indexing

my resources have dropped quite dramatically

Could somebody from logos explain?

I have I actually lost approximately 2000+ resources from upgrading to Logos 6 Extended Crossgrade

and going to return the upgrade package  if this cannot be put right or explained

mick

Mick
Posts 6699
Forum MVP
Lynden Williams | Forum Activity | Replied: Wed, Oct 29 2014 8:36 AM

Send an email to phil@faithlife.com,. That is unusual. Something went wrong. You never lose resources, even when Logos can no longer sell it.

Lynden Williams Communications https://www.lyndenwilliams.net 

Posts 13413
Mark Barnes | Forum Activity | Replied: Wed, Oct 29 2014 8:39 AM

Michael Parry -Thomas:
and going to return the upgrade package  if this cannot be put right or explained

I suspect this has been by recent licencing server problems at Logos' end. Typing update resources into your command box may fix it.

But first, go to www.biblia.com and see how many resources you have there. If it's what you expect, then it's likely a server issue. If it's not, then customer services will need to help you out.

Posts 329
Michael Parry-Thomas | Forum Activity | Replied: Wed, Oct 29 2014 8:46 AM

Try to login to www.biblia.com my login details are not working

cannot see the point of contacting support as they don't seem to come back to me maybe just too busy

I'm based in the UK ,

unfortunately I have not got much time to spend chasing after missing resources

appreciate if somebody from the technical support team would look into this matter and put it right

or give me information when it will be put right

mick

Mick
Posts 6699
Forum MVP
Lynden Williams | Forum Activity | Replied: Wed, Oct 29 2014 8:49 AM

Michael Parry -Thomas:

Try to login to www.biblia.com my login details are not working

mick

I am able to login Michael. Make sure you are using the same email address and password for the software and biblia.com. This applies to pretty much all of the sites run by Faithlife.

Lynden Williams Communications https://www.lyndenwilliams.net 

Posts 329
Michael Parry-Thomas | Forum Activity | Replied: Wed, Oct 29 2014 8:54 AM

When I try to login previously it was using a new layout page, which is being redesigned and updated

I've just gone back to the link and its loading up the old style page

Mick
Posts 407
Ray from Faithlife | Forum Activity | Replied: Wed, Oct 29 2014 8:55 AM

Michael Parry -Thomas:
Could somebody from logos explain?

Hey Michael, you're right that's odd. I passed your information to our customer service team. Someone will be in touch soon to help sort this out.

RD3

Logos Marketing | ray.deck@logos.com

Posts 329
Michael Parry-Thomas | Forum Activity | Replied: Wed, Oct 29 2014 8:59 AM

Hi

thank you for responding

I logged into the old webpage www.biblia.com previous updated webpage I could not log into

and I'm still missing nearly 2000 resources

I definitely had over 6000 resources and is gone down to 4000 with the update

I got to go out now so I cannot spend any more time on this will come back to this later hopefully by then it may be fixed

mick

Mick
Posts 329
Michael Parry-Thomas | Forum Activity | Replied: Wed, Oct 29 2014 11:39 AM

test

Mick
Posts 205
LogosEmployee
Kent Hendricks | Forum Activity | Replied: Wed, Oct 29 2014 11:49 AM

Michael Parry -Thomas:

With being based in the UK we don't get the same support, Launching a new product massive updates problem with service I can't see anybody spending time with my problem disappointed mick

Someone from Logos will be contacting you shortly.

Posts 407
Ray from Faithlife | Forum Activity | Replied: Wed, Oct 29 2014 11:50 AM

Hey Michael, if you're close to your email, check that. You may already have a message from them.

RD3

Logos Marketing | ray.deck@logos.com

Posts 329
Michael Parry-Thomas | Forum Activity | Replied: Wed, Oct 29 2014 12:56 PM

Hi

I have not received any messages only the ones from the forum

mick

Mick
Posts 40
LogosEmployee
Don | Forum Activity | Replied: Wed, Oct 29 2014 1:29 PM

Sorry you have not received my emails. I called but calls did not go through. I have sent you a message through Faithlife. 

Posts 329
Michael Parry-Thomas | Forum Activity | Replied: Wed, Oct 29 2014 1:57 PM

Hi

you must be having big problems your end I cannot send any messages on Faithlife

every time I send a message the send icon is greyed out

thanks

Mick
Posts 329
Michael Parry-Thomas | Forum Activity | Replied: Wed, Oct 29 2014 2:02 PM

I've checked the spam box and there is nothing in there I have received the message you sent from faithlife

could you send me your try one more time can you send me your Skype address

thank you

Mick
Posts 40
LogosEmployee
Don | Forum Activity | Replied: Wed, Oct 29 2014 2:12 PM

I have sent you an additional message

Posts 329
Michael Parry-Thomas | Forum Activity | Replied: Wed, Oct 29 2014 6:35 PM

Hi

sorry for being a pain

I have found the missing resources they were hidden,

thank you all for your support

thank you Tom and don and everybody else .I would not have found the missing resources with outI logos lib reporter

to sort the problem out by comparing a previous saved database from logos 4 and created a new one

for logos 6

if anybody has  missing resources I really recommend using logos lib reporter

thank you Steve for creating this application

mick

Mick
Posts 13413
Mark Barnes | Forum Activity | Replied: Wed, Oct 29 2014 7:15 PM

All's well that ends well Smile.

Posts 33
Cynthia Tucker | Forum Activity | Replied: Thu, Oct 30 2014 6:48 AM

What's Logos Lib reporter?

Posts 24277
Forum MVP
Graham Criddle | Forum Activity | Replied: Thu, Oct 30 2014 6:56 AM

Cynthia Tucker:

What's Logos Lib reporter?

A utility put together by Steve Clark (a Logos user who has been a real help to many) to provide information about what is in your library and to compare changes after updates.

Details are available at https://community.logos.com/forums/p/85971/606190.aspx 

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