Wish I could place Documents folder on a separate partition

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Bruce Fraser | Forum Activity | Posted: Fri, Nov 14 2014 9:08 AM

When I first started computing 30 years ago, I was taught to keep the operating system and programs on one partition, and data on another partition (or drive). The reason was that one backs up the system only occasionally, while data should be backed up on a regular basis. Furthermore, data backups are saved for much longer, since you never know when you might need that old letter. There's no need to keep old system backups, once the new setup is confirmed to be working well. I've been doing that ever since, and I now see the wisdom.

I was wanting to consolidate my Notes files with my verse-by-verse comments on the Bible that I've been creating over the years, into one Note. So I went to the Documents tab in Logos, found my Notes file titled "Pentateuch" which contains all my notes from Genesis to Deuteronomy, and found it was completely empty.

Then I went to my "Joshua to Esther" Notes, and found that everything before 2 Samuel 19:9 has vanished.

Both of these Notes have "April 28" as the "Date" in Logos -- presumably that means when last edited. It doesn't say what year that was, so I presume it's this year.

That represents years of study and writing. Gone. Just like that.

How could this even happen? I learned from the Forum that one cannot simply copy and paste multiple notes; they must be transferred one at a time. I expect they have to be deleted one at a time also -- or else delete the entire Notes file, which would mean nothing would remain. Not even in my most confused delirium would I have gone through and deleted hundreds of notes!

It really does drive home the point that various people have been making about cloud computing in general: Don't trust the cloud!

Lesson learned, but a bit late.

Posts 8893
fgh | Forum Activity | Replied: Fri, Nov 14 2014 9:23 AM

Bruce Fraser:
How could this even happen?

Good question. Start by checking out https://documents.logos.com. If that doesn't work, CS should be able to retrieve and restore older versions of the files.

Actually, before you even try that, restart the computer if you haven't already.

"The Christian way of life isn't so much an assignment to be performed, as a gift to be received."  Wilfrid Stinissen

Mac Pro OS 10.9.

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Graham Criddle | Forum Activity | Replied: Fri, Nov 14 2014 9:24 AM

Hi Bruce

So sorry to hear this - it sounds like a major loss

But before you do anything else I suggest you contact Logos tech support (details at https://www.logos.com/contact)

Depending on how / when this happened they may be able to help you restore (some) of your Notes.

Bruce Fraser:
It really does drive home the point that various people have been making about cloud computing in general: Don't trust the cloud!

And not wanting to detract from the issue but I don't understand this comment. I don't see how your Notes being synced to the cloud have caused this problem - it is possible that it might actually make it possible to recover it

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LogosEmployee
Dustin Masters (Faithlife) | Forum Activity | Replied: Fri, Nov 14 2014 9:26 AM

Sorry for the trouble. I'm currently investigating this issue. What are the titles of all the Notes documents you have seen this issue with?

If you'd prefer to email me directly, my email address is dustin.masters@faithlife.com.

Software Dev at Logos.  How to post your logs: (Windows) (Mac)

Posts 8893
fgh | Forum Activity | Replied: Fri, Nov 14 2014 9:36 AM

Graham Criddle:

Bruce Fraser:
It really does drive home the point that various people have been making about cloud computing in general: Don't trust the cloud!

And not wanting to detract from the issue but I don't understand this comment.

I think he means that people who trust the cloud are less likely to make personal backups. Don't trust the cloud = Always do your own personal backup as well.

And, Dustin, thanks for stepping in so quickly. 

"The Christian way of life isn't so much an assignment to be performed, as a gift to be received."  Wilfrid Stinissen

Mac Pro OS 10.9.

Posts 99
Bruce Fraser | Forum Activity | Replied: Fri, Nov 14 2014 10:12 AM

Graham,

Re: "Don't trust the cloud."

What I meant was "Don't trust the cloud to keep all your things safe. You still need to backup." I think some of the photo-sharing sites which went under illustrated that.

Posts 99
Bruce Fraser | Forum Activity | Replied: Fri, Nov 14 2014 10:14 AM

FGH,

You got it exactly.

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Graham Criddle | Forum Activity | Replied: Fri, Nov 14 2014 10:15 AM

Bruce Fraser:
What I meant was "Don't trust the cloud to keep all your things safe. You still need to backup.

Understood and agreed

But hope you get this particular issue sorted.

Posts 99
Bruce Fraser | Forum Activity | Replied: Fri, Nov 14 2014 10:15 AM

Dustin,

Wow! That's the legendary Logos Customer Service for you!

I will reply by email.

Posts 99
Bruce Fraser | Forum Activity | Replied: Mon, Nov 24 2014 8:22 AM

Well, it appears that Dustin was unable to recover my missing Notes. That's not surprising: the two Notes files in question were written a few years ago, and haven't been edited since then. Just like I don't keep my backups forever, apparently neither does Logos. Again, no surprise or fault there; that would be impractical.

Lesson learned: I have now added Logos' "Documents" folder to my regular backups.

But I still scratch my head as to how on earth it was possible for all those entries in those Notes files to vanish.

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