Crash when printing from Biblical People Diagrams (6.0a 6.0.1.0032)

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This post has 7 Replies | 1 Follower

Posts 21
Michael Sullivan | Forum Activity | Posted: Thu, Nov 20 2014 3:23 PM

Before I was crashing when selecting landscape from the Biblical People Diagrams resource, but now I crash as soon as I try to print.

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Forum MVP
Dave Hooton | Forum Activity | Replied: Fri, Nov 21 2014 1:40 AM

We need to see some logs.

What is your printer? Is the paper size and other settings compatible with the printer?

Dave
===

Windows 10 & Android 8

Posts 21
Michael Sullivan | Forum Activity | Replied: Fri, Nov 21 2014 6:42 AM

I could be wrong, but I find it to be an odd request to know about my printer when all I do is hit CMD+P and it crashes while trying display the print window.  I have to assume the settings are compatible because I can't change anything since the window never completes drawing itself.

Here are the logs:


0451.Logos.log.zip

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Forum MVP
Dave Hooton | Forum Activity | Replied: Fri, Nov 21 2014 12:55 PM

Michael Sullivan:
I could be wrong, but I find it to be an odd request to know about my printer when all I do is hit CMD+P and it crashes while trying display the print window. 

You said "trying to print" which I assumed was when you hit the button in the "print window"!

Michael Sullivan:
Here are the logs:

This is an error with a graphics system request from Logos

<Error>: CGBitmapContextCreate: unsupported parameter combination: 8 integer bits/component; 32 bits/pixel; 3-component color space; kCGImageAlphaPremultipliedFirst; 0 bytes/row.
<Error>: CGContextGetType: invalid context 0x0. This is a serious error. This application, or a library it uses, is using an invalid context  and is thereby contributing to an overall degradation of system stability and reliability. This notice is a courtesy: please fix this problem. It will become a fatal error in an upcoming update.

....

CGImageDestinationFinalize failed for output type 'public.tiff'

Someone with more knowledge about this needs to respond or you can contact Faithlife Support.

Dave
===

Windows 10 & Android 8

Posts 2
Otis L. Reynolds | Forum Activity | Replied: Fri, Nov 21 2014 1:33 PM

This has been an on going problem, I called about this very problem months ago?

Posts 25205
Forum MVP
Dave Hooton | Forum Activity | Replied: Fri, Nov 21 2014 1:40 PM

Thanks, Otis.

I assume it was also a problem in Logos 5? Which means Logos crashes every time you try to use Print/Export (with/without the shortcut key)?

Dave
===

Windows 10 & Android 8

Posts 21
Michael Sullivan | Forum Activity | Replied: Fri, Nov 21 2014 2:02 PM

I was printing in portrait mode fine in Logos 6 prior to 6.0a.  Landscape was crashing in those loads.  Now just selecting print (or shortcut key) causes a crash as the print window starts to draw the preview.

Posts 2063
Randy W. Sims | Forum Activity | Replied: Fri, Nov 21 2014 4:40 PM

As a workaround, can you close Logos, Go to the Devices & Printers settings in Control Panel, and change your default printer to something else, perhaps a PDF printer, and then re-open Logos and try to print. If that works, try uninstalling your printer and installing updated drivers manufacturers website. 

Logos needs to know about your printer when it opens the dialog because it must determine what paper sizes and other options are available and their default settings in order to properly render the preview image. That's why info on your printer is relevant to the problem.

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