Lost orders during server failure

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This post has 8 Replies | 2 Followers

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Jan Krohn | Forum Activity | Posted: Sun, Nov 23 2014 11:33 PM

I just noticed that my order of "Knowing Jesus" that I somehow managed to get through (twice!) during the server failure was not successful. I even received two invoices. I just had to order the book a third time.

The resource being free, I don't really mind paying three times.

It might just be a good idea for all who ordered something during the past 12 hours to verify that the resources are in your account.

Blessings,

Jan

Past IT Consultant. Past Mission Worker. Entrepreneur. Future Seminary Student.
Why Amazon sucks: Full background story of my legal dispute with the online giant

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Forum MVP
Lynden Williams | Forum Activity | Replied: Mon, Nov 24 2014 12:41 AM

Thanks Jan I am in the same position as you. Just ordered it again. Ready to download.

Lynden Williams Communications https://www.lyndenwilliams.net 

Posts 9009
LogosEmployee

Thanks for reporting this problem, and sorry for the inconvenience.

We'll be investigating this issue and verifying that no one is missing any unlocks. (The system has records of all your orders, so we are able to create the missing unlocks for the orders that need them.)

Posts 1281
toughski | Forum Activity | Replied: Mon, Nov 24 2014 8:14 AM

Bradley, I wasn't able to get a book on Vyrso because of the issues. It is still in my cart, but now it changed price.

Is there anything that can be done?

Posts 9009
LogosEmployee

toughski:
Is there anything that can be done?

I'm sure there is; can you provide some more details (book, price you were seeing, when you tried to place the order, etc.)?

Posts 1281
toughski | Forum Activity | Replied: Mon, Nov 24 2014 2:34 PM

A Man in the Making: Strategies to Help Your Son Succeed in Life

It was free on vyrso. It is still in my cart. I was trying to get it over the weekend (can't remember the exact time)

Posts 419
LogosEmployee
Adam Borries (Faithlife) | Forum Activity | Replied: Tue, Nov 25 2014 9:22 AM

toughski:

A Man in the Making: Strategies to Help Your Son Succeed in Life

It was free on vyrso.  It is still in my cart. I was trying to get it over the weekend (can't remember the exact time)

toughski,

I checked your account, and see that your order for this free book was successful on 11/21, at 10:12 Pacific Time. It should already be available to you in the Logos 6 Library. You can remove from the Vyrso cart with the gray X to the right of the title. 

Adam Borries | Product Manager, Logos desktop application

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Posts 1281
toughski | Forum Activity | Replied: Tue, Nov 25 2014 10:18 AM

Thank you for the follow-up. Indeed, I found it in my library. It must have been because of the server issues the order was processed, but this book remained in the cart.

Thankful that you are getting servers back in shape. Also thankful for awesome free resources both in Logos and Vyrso.

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Bruce Dunning | Forum Activity | Replied: Tue, Nov 25 2014 11:16 AM

toughski:
Thankful that you are getting servers back in shape. Also thankful for awesome free resources both in Logos and Vyrso.

Yes Me too.

Using adventure and community to challenge young people to continually say "yes" to God

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