FYI - you may have to log out/in for sync to work

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Don Awalt | Forum Activity | Posted: Mon, Nov 24 2014 3:55 AM

It appeared everything was back up (?), yet I still had the red explanation mark in Logos showing syncing was not working. I tried clicking it to sync now, and it failed. I closed Logos and re logged back in, and it is fine now. So you may want to try this if you are still seeing the red "!".

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Bruce Dunning | Forum Activity | Replied: Mon, Nov 24 2014 5:44 AM

I had to do the same thing Don. Thanks for posting this to remind people.

Using adventure and community to challenge young people to continually say "yes" to God

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David Taylor Jr | Forum Activity | Replied: Mon, Nov 24 2014 6:33 AM

Thanks, I'll try that when I get home.

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Whyndell Grizzard | Forum Activity | Replied: Mon, Nov 24 2014 6:50 AM

Still cannot sync

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Dustin Masters (Faithlife) | Forum Activity | Replied: Mon, Nov 24 2014 8:22 AM

We have brought almost all sync services back online. However, the Custom Dictionaries sync service is still down, which will cause the red exclamation to appear on your sync icon until it has been restored. All of your other document types should be syncing normally. When it has been restored, you may need to quit and restart Logos for the error to disappear.

You can also verify your data is being synced correctly by viewing the document at https://documents.logos.com/.

Sorry for the inconvenience. We're working as fast as we can to bring everything back online.

Software Dev at Logos.  How to post your logs: (Windows) (Mac)

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David Taylor Jr | Forum Activity | Replied: Mon, Nov 24 2014 8:42 AM

Thanks Dustin, I know the Faithlife team has had a very long weekend, and not the good kind either!

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