Merging Indexes Crash

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This post has 4 Replies | 1 Follower

Posts 168
Bill Gordon | Forum Activity | Posted: Thu, Jan 14 2010 4:02 PM

I am running Logos 4.0a SR-3. The merging index program crashes everytime I try to merge indexes. This has happened both on my home (Windows 7) and office computer (Windows XP). This problem has appeared since the last update installed.

I've tried to call Logos and speak to support but I have been unsuccessful. I've called three times and averaged 45 minutes on hold during each call before giving up. The long wait times leads me to conclude that the problem is not unique to me. Since I can't contact support on the phone, I have decided to post a message on this forum to see if anyone has a fix.

Posts 131
LogosEmployee
Peter Venable | Forum Activity | Replied: Thu, Jan 14 2010 4:03 PM

Try building a new index rather than merging.  The command is "Rebuild index".

Posts 168
Bill Gordon | Forum Activity | Replied: Thu, Jan 14 2010 4:10 PM

Thanks!

Posts 168
Bill Gordon | Forum Activity | Replied: Thu, Jan 14 2010 4:12 PM

Only 7 hours until the index is rebuilt. I'm glad I found out about this command so I could run it tonight!

Posts 168
Bill Gordon | Forum Activity | Replied: Thu, Jan 14 2010 4:28 PM

I finally got through to support. They suggested I run the "rebuild index" command.

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