Calvin's Commentaries disappeared from my library

Page 1 of 1 (6 items)
This post has 5 Replies | 1 Follower

Posts 524
Stuart Robertson | Forum Activity | Posted: Sat, Dec 13 2014 2:22 PM

I used to have Calvin's commentaries in my library. Yesterday (after a long period of non-use) I fired up Logos and received 937MB of updates. Now when I open my saved workspace Calvin's Commentaries are no longer in my library. I've tried "Update Resources" multiple times, to no avail. 

How do I get the commentaries back?

Posts 524
Stuart Robertson | Forum Activity | Replied: Sat, Dec 13 2014 2:23 PM

Interestingly, even when viewing my library through Biblia.com Calvin's commentaries are missing... :-(

Posts 524
Stuart Robertson | Forum Activity | Replied: Sat, Dec 13 2014 2:27 PM

Attached is a screenshot from my Orders history showing the order and amount paid for the commentaries. Please can someone from Logos help with this?

Posts 524
Stuart Robertson | Forum Activity | Replied: Sat, Dec 13 2014 2:29 PM

My apologies for posting multiple posts on this, but the thought just hit me, "What other resources (which I've paid for) might have 'disappeared' from my library?". How might I know / check that everything I've previously paid for is still in my library? Anyone know how this might be done?

Posts 24268
Forum MVP
Graham Criddle | Forum Activity | Replied: Sat, Dec 13 2014 2:35 PM

Stuart Robertson:
How might I know / check that everything I've previously paid for is still in my library? Anyone know how this might be done?

"Update resources" should do this but I note you have done that.

And the fact that they don't appear on Biblia shows its not an issue with your computer configuration.

It sounds as though they may no longer be unlocked on your account for some reason - I would contact Customer Services and see if they can help / advise.

Posts 524
Stuart Robertson | Forum Activity | Replied: Sat, Dec 13 2014 2:53 PM

I just spoke with support and I had forgotten that I had requested a refund for Logos 4 in late 2011, which apparently locked Calvin's Commentaries. I have them in Accordance, so it's not a big deal. Was just surprised when I opened an old Layout to find it missing, but now it makes sense.

Page 1 of 1 (6 items) | RSS