Why are not User Manuals Free?

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This post has 228 Replies | 8 Followers

Posts 120
Antonius | Forum Activity | Replied: Wed, Feb 18 2015 4:59 AM

Taxee:

I can learn at least 5 times as fast with a manual than with a video course.

Please Faithlife, focus on helping your customers use your products better.

I am the same way, the videos are good, but I learn a lot faster with a manual.

I am not waiting for a good, free, manual to be included with the packages ,  I purchased the Morris Proctor Logos 6 training manuals for $40.

Posts 8967
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Matthew C Jones | Forum Activity | Replied: Wed, Feb 18 2015 6:49 AM

Antonius:

Taxee:

I can learn at least 5 times as fast with a manual than with a video course.

Please Faithlife, focus on helping your customers use your products better.

I am the same way, the videos are good, but I learn a lot faster with a manual.

I was the same way until I started losing my eyesight. I can no longer see the printed page so videos are my only option.

Logos 7 Collectors Edition

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Matthew C Jones | Forum Activity | Replied: Fri, Feb 20 2015 1:41 PM

Charlene:
The major point of these posts is to show that many Logos users feel that Logos should provide a FREE manual with its software. So I was just stating that my preference would be a hard copy as well as a digital copy.

How about Logos providing a Personal Book version and a printable PDF version of the user manual? That way there is no expense to ship manuals to everyone.

Logos 7 Collectors Edition

Posts 468
Charlene | Forum Activity | Replied: Fri, Feb 20 2015 2:03 PM

Super.Tramp:

Charlene:
The major point of these posts is to show that many Logos users feel that Logos should provide a FREE manual with its software. So I was just stating that my preference would be a hard copy as well as a digital copy.

How about Logos providing a Personal Book version and a printable PDF version of the user manual? That way there is no expense to ship manuals to everyone.

That is exactly what I want...I thought I had stated that somewhere...but who knows where, I don't have a clue!Smile

Charlene

Posts 1962
Mark | Forum Activity | Replied: Mon, Feb 23 2015 8:18 AM

Charlene:

Super.Tramp:

Charlene:
The major point of these posts is to show that many Logos users feel that Logos should provide a FREE manual with its software. So I was just stating that my preference would be a hard copy as well as a digital copy.

How about Logos providing a Personal Book version and a printable PDF version of the user manual? That way there is no expense to ship manuals to everyone.

That is exactly what I want...I thought I had stated that somewhere...but who knows where, I don't have a clue!Smile

Yes

Posts 251
Rod | Forum Activity | Replied: Mon, Feb 23 2015 1:20 PM

Yes Yes

Posts 5251
Dan Francis | Forum Activity | Replied: Mon, Feb 23 2015 3:26 PM

https://wiki.logos.com/Logos_6.1

   Logos 6.1

Features

Help

The Logos Help (from the Help menu, or F1) will now appear in your Library as a Logos resource. It will appear in the “Updated Resources” dropdown on the Home Page.

  • Logos Help is searchable, including Inline Search, to make it easier to find relevant articles.
  • We are in the process of updating the Help with more comprehensive information, at a later date. The current version of Help has a date of October/November 2014.
Posts 257
Claude Brown Jr | Forum Activity | Replied: Mon, Feb 23 2015 3:50 PM

Dan Francis:

https://wiki.logos.com/Logos_6.1

   Logos 6.1

Features

Help

The Logos Help (from the Help menu, or F1) will now appear in your Library as a Logos resource. It will appear in the “Updated Resources” dropdown on the Home Page.

  • Logos Help is searchable, including Inline Search, to make it easier to find relevant articles.
  • We are in the process of updating the Help with more comprehensive information, at a later date. The current version of Help has a date of October/November 2014.

I don't know what this means. What drop "updated resources" down box? Does anyone have a screen shot of this functionality?

Posts 572
Scott E. Mahle | Forum Activity | Replied: Mon, Feb 23 2015 4:17 PM

Claude Brown Jr:

I don't know what this means. What drop "updated resources" down box? Does anyone have a screen shot of this functionality?

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Bruce Dunning | Forum Activity | Replied: Mon, Feb 23 2015 4:23 PM

Claude Brown Jr:
I don't know what this means. What drop "updated resources" down box? Does anyone have a screen shot of this functionality?

Here is a screen shot of what this means.

Edit: I posted this before I saw Scott's post.

Using adventure and community to challenge young people to continually say "yes" to God

Posts 257
Claude Brown Jr | Forum Activity | Replied: Mon, Feb 23 2015 9:29 PM

Dan Francis:

The Logos Help (from the Help menu, or F1) will now appear in your Library as a Logos resource. It will appear in the “Updated Resources” dropdown on the Home Page.

Thanks for the screen shots but I was really talking about is the phrase "The Logos Help (from the Help menu, or F1) will now appear in your Library as a Logos resource" The updated resources dropdown is not a new functionality and there is no "The Logos Help (from the Help menu, or F1) in that dropdown box. updated resources yes but no Logos Help, just a list of updated resources as usual. Or am I still missing something?

By the way the items that they update are a little disconcerting since it seems that either they are constantly being repaired or updated since purchase. It reminds me of the Microsoft model of charge them and then repair the product along the way upgrade get more funding and then continue to repair up to the next upgrade. Or am I still missing something?

Posts 257
Claude Brown Jr | Forum Activity | Replied: Mon, Feb 23 2015 9:38 PM

Claude Brown Jr:

Dan Francis:

The Logos Help (from the Help menu, or F1) will now appear in your Library as a Logos resource. It will appear in the “Updated Resources” dropdown on the Home Page.

Thanks for the screen shots but I was really talking about is the phrase "The Logos Help (from the Help menu, or F1) will now appear in your Library as a Logos resource" The updated resources dropdown is not a new functionality and there is no "The Logos Help (from the Help menu, or F1) in that dropdown box. updated resources yes but no Logos Help, just a list of updated resources as usual. Or am I still missing something?

By the way the items that they update are a little disconcerting since it seems that either they are constantly being repaired or updated since purchase. It reminds me of the Microsoft model of charge them and then repair the product along the way upgrade get more funding and then continue to repair up to the next upgrade. Or am I still missing something?

I think I got it. Did they intend to say "...from the command box, type help and the drop down box and help will appear like a personal book"?

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Keep Smiling 4 Jesus :) | Forum Activity | Replied: Mon, Feb 23 2015 10:31 PM

Claude Brown Jr:
"The Logos Help (from the Help menu, or F1) will now appear in your Library as a Logos resource"

Thankful can open "Logos Help" resource (which has Table of Contents) and Help at the same time:

Keep Smiling Smile

Posts 2724
Kevin A. Purcell | Forum Activity | Replied: Tue, Feb 24 2015 6:41 AM

Dan Francis:

https://wiki.logos.com/Logos_6.1

   Logos 6.1

Features

Help

The Logos Help (from the Help menu, or F1) will now appear in your Library as a Logos resource. It will appear in the “Updated Resources” dropdown on the Home Page.

  • Logos Help is searchable, including Inline Search, to make it easier to find relevant articles.
  • We are in the process of updating the Help with more comprehensive information, at a later date. The current version of Help has a date of October/November 2014.

This is a bad idea for new users who are at least savvy enough to know that when Windows or Mac software has a help menu you look there for help.

Posts 10244
Denise | Forum Activity | Replied: Tue, Feb 24 2015 8:18 AM

I'm very curious how exactly they propose to maintain this resource.   I already built a PB from their help file, complete with headers, TOC, etc.  

But when I was doing that, I knew I'd be 'up a creek without a paddle' the minute they updated Logos with anything significant ...  all my highlights would potentially be 'lost in space'.  So I figured to use it for just learning, with the assumption of dumping everything with Logos updates.

But .... we shall see.  Maybe each major update, they destroy your help highlights, notes, etc.   Clean slate.  Even multiple help resources effectively dumps all your notes and highlights.  

It'll be interesting.


Posts 791
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Eli Evans (Faithlife) | Forum Activity | Replied: Tue, Feb 24 2015 10:04 AM

Denise:
Maybe each major update, they destroy your help highlights, notes, etc.   Clean slate.

May it never be! Your content (ie, what you typed in the note) will not be destroyed by resource updates, but the note itself may become unattached. If you take a note or highlight in particular version of a help resource, and then we update that resource such that the text you took the note/highlight on no longer exists, or is no longer in the same place, we'll a) try to find the text in the same article if we can and attach the note there, and if not, b) the note/highlight will remain in the note file where it was saved, but as an unattached note (I guess that's what you mean by "lost in space").

This is the same process that happens when we fix typos in any resource -- and Logos is better than most other readers in this respect. The only difference is that help files normally see more extensive edits than typo fixes. But even if we add whole articles, we should be able to keep notes you've taken intact and in place for the most part.

Denise:
Even multiple help resources effectively dumps all your notes and highlights.

Unfortunately, any notes you've taken on Denise's PBB will not be automatically transferred over to the official Help resource, because they're different resources. You can use the new "edit attachments" feature in L6 to change the attachment point for each note: https://community.logos.com/forums/t/92683.aspx 

Posts 791
LogosEmployee
Eli Evans (Faithlife) | Forum Activity | Replied: Tue, Feb 24 2015 10:04 AM

Kevin A. Purcell:
This is a bad idea for new users who are at least savvy enough to know that when Windows or Mac software has a help menu you look there for help

The Help menu is still there and still shows Help.

Posts 251
Rod | Forum Activity | Replied: Tue, Feb 24 2015 10:19 AM

Kevin A. Purcell:
This is a bad idea for new users

I think that this is a great idea.  A new user will quite quickly find how the help function is dealt with in Logos.

Having this as a searchable resource is the first step in producing a user manual, which IMHO is one of the biggest gaps in the Logos software at present.

Hopefully, this will develop into the long requested comprehensive user manual.

Posts 236
Michael March | Forum Activity | Replied: Tue, Feb 24 2015 10:23 AM
Just help me understand this. I typed "kindle" in the help box just as a test case, as I set up my "send to kindle" yesterday using instructions from the forums. I did eventually accomplish this but took awhile. As far as my search of help knows, the word does not exist. If this is an inline search, than I assume there is no help to accomplish "send to kindle" in the help files? Is this correct? Does this help window truly search the entire contents of help files and is it being updated? Thanks, just struggling to accomplish more on logos and looking for all the help I can get.

Windows PC - Android Phone - Surface Pro 4

Posts 791
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Eli Evans (Faithlife) | Forum Activity | Replied: Tue, Feb 24 2015 10:35 AM

Michael March:
Just help me understand this. I typed "kindle" in the help box just as a test case, as I set up my "send to kindle" yesterday using instructions from the forums. I did eventually accomplish this but took awhile. As far as my search of help knows, the word does not exist. If this is an inline search, than I assume there is no help to accomplish "send to kindle" in the help files? Is this correct? Does this help window truly search the entire contents of help files and is it being updated? Thanks, just struggling to accomplish more on logos and looking for all the help I can get.

Hello, Michael. I'm sorry, there isn't a help article on "Send to Kindle" right now. We've written one and it will be included in the next update of the help resource, which will be coming very soon. In the meantime, https://www.logos.com/training/logos6/desktop/send-to-kindle is probably the best official documentation. There are some forum threads, too. https://community.logos.com/forums/t/92620.aspx 

The Help tool searches and displays exactly the same content as the Help resource that can be opened in the library. (If you own both Verbum and Logos, you may have multiple help resources in your library, and the Help tool only searches one of them.)

We will be updating this resource frequently and soon.

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