Setup was unable to download a required file

Page 1 of 1 (8 items)
This post has 7 Replies | 1 Follower

Posts 41
Benjamin Baxter | Forum Activity | Posted: Mon, Jan 26 2015 3:51 PM

Downloaded Windows installer, opened it, got this message: 

Setup was unable to download a required file. 

Posts 8603
TCBlack | Forum Activity | Replied: Tue, Jan 27 2015 9:19 AM

Is this repeatable? 

Are there any installation logs at all?

Truth Is Still Truth Even if You Don't Believe It

Check the Wiki

Warning: Sarcasm is my love language. I may inadvertently express my love to you.

Posts 41
Benjamin Baxter | Forum Activity | Replied: Tue, Jan 27 2015 12:20 PM

Yes; none mentioned in the error box. Where would the installation logs be? 

Posts 8603
TCBlack | Forum Activity | Replied: Tue, Jan 27 2015 8:32 PM

Benjamin, 

If they exist they are likely in something like "my documents/Logos/Logos Logs" (Sorry I'm not at a Windows desktop and can't check the exact name.

You can read more about actively enabling logging here: https://wiki.logos.com/Diagnostic_Logging 

Truth Is Still Truth Even if You Don't Believe It

Check the Wiki

Warning: Sarcasm is my love language. I may inadvertently express my love to you.

Posts 41
Benjamin Baxter | Forum Activity | Replied: Tue, Jan 27 2015 9:18 PM

Attached: 


Logging started: 2015-01-28T05:16:37Z

DateTime ThreadID Severity Category Message
2015-01-28T05:16:37Z 0x18B0 Info Module Initializing module (version 5.2.2.1595).
2015-01-28T05:16:37Z 0x18B0 Info IsMinimumWindowsVersion Current OS version: Major Version 6, Minor Version 1, Major Service Pack 1, Minor Service Pack 0
2015-01-28T05:16:37Z 0x18B0 Info IsMinimumWindowsVersion Required OS version: Major Version 6, Minor Version 0, Major Service Pack 2, Minor Service Pack 0
2015-01-28T05:16:37Z 0x18B0 Info Run Initializing with command line '"C:\Users\Genesis\Downloads\LogosSetup.exe" '
2015-01-28T05:16:37Z 0x18B0 Info Run OS is Vista or above.
2015-01-28T05:16:37Z 0x18B0 Info IsProcessElevated Process is not elevated.
2015-01-28T05:16:37Z 0x18B0 Info SetLoggingPath Logging is enabled, logging folder file path set to 'C:\Users\Genesis\Documents\Logos Log Files\'
2015-01-28T05:16:37Z 0x18B0 Info GetWorkingFolder Working folder is 'C:\Users\Genesis\Downloads\'.
2015-01-28T05:16:37Z 0x18B0 Info Run Default system UI language: 0x0409, Default user UI language: 0x0409.
2015-01-28T05:16:37Z 0x18B0 Info GetBestLanguageId The best-matching Language ID for the embedded transforms is '0x0409', no transform is required.
2015-01-28T05:16:37Z 0x18B0 Info SetSetupDirectory LogosSetup.exe install folder set to 'C:\Users\Genesis\AppData\Local\Logos5\Install\'.
2015-01-28T05:16:37Z 0x18B0 Info Run No script specified on command line, downloading script.
2015-01-28T05:16:37Z 0x18B0 Info GetTargetFilePath LogosSetup target file path set to 'C:\Users\Genesis\AppData\Local\Logos5\Install\Logos4WebScript.lbxdat'
2015-01-28T05:16:37Z 0x18B0 Info Run Downloading web script from 'http://downloads.logoscdn.com/LBS5/Installer/5.2.2.1595/Logos4WebScript.lbxdat', writing to 'C:\Users\Genesis\AppData\Local\Logos5\Install\Logos4WebScript.lbxdat'.
2015-01-28T05:16:37Z 0x18B0 Info Download Creating BITS background copy manager.
2015-01-28T05:16:37Z 0x18B0 Error IssueError Issuing exception 0x800706BE: The remote procedure call failed. [E:\Jenkins\workspace\Logos-Desktop-Win-LTS\Sinai\src\ComUtil/CreateInstance.h(23)]
2015-01-28T05:16:37Z 0x18B0 Error Download COM error '0x800706BE', 'The remote procedure call failed.
2015-01-28T05:16:37Z 0x18B0 Info LogosMessageBox Displaying message box with title 'Logos Bible Software Setup', message 'Setup was unable to download a required file.' and an error icon.
2015-01-28T05:16:38Z 0x18B0 Info Module Terminating module, return code 2.

0005.LogosSetup.log

Posts 8205
LogosEmployee

It looks like the "Background Intelligent Transfer Service" in Windows is either disabled or broken. Logos 5 and 6 require this service to download files.

The "fix it" tool in this KB article may repair the missing components: http://support.microsoft.com/kb/971058 

Posts 41
Benjamin Baxter | Forum Activity | Replied: Fri, Jan 30 2015 11:24 AM

Worked like a charm. Thanks a bunch!

Posts 1
Catherine Fung | Forum Activity | Replied: Fri, Aug 3 2018 12:21 AM

It works perfectly for me too! Thanks!

Page 1 of 1 (8 items) | RSS