Update error

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Posts 151
Jeff Chappell | Forum Activity | Posted: Wed, Jan 28 2015 2:50 PM

On MAC Yosemite....I am stuck in an update loop. Logos crashed at 98% indexing, upon restart said update is available, but will not update. I can cancel update, but it still prompts? If I try to get update, after I click install and relaunch, I get error to try again later? What the deal is. No log being created in //Library/Application Support/Logos...

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JT (alabama24) | Forum Activity | Replied: Wed, Jan 28 2015 3:05 PM

Jeff Chappell:
No log being created in //Library/Application Support/Logos...

Do you have logging enabled? See the link in my signature line.

Also, have you tried restarting your computer?

OSX & iOS | Logs |  Install

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JT (alabama24) | Forum Activity | Replied: Wed, Jan 28 2015 4:41 PM

I had this problem tonight on a new computer. A restart fixed the issue. Let us know if you still have troubles.

OSX & iOS | Logs |  Install

Posts 151
Jeff Chappell | Forum Activity | Replied: Thu, Jan 29 2015 12:48 PM

Restarted several times...still no help

Posts 151
Jeff Chappell | Forum Activity | Replied: Thu, Jan 29 2015 12:56 PM

By the way.... if I go to logging (and logging is enabled) the file in application support only shows a folder for Logos 4? Please advise.

Posts 151
Jeff Chappell | Forum Activity | Replied: Mon, Feb 2 2015 1:25 PM

Fixed after ya'll left me out to dry! Tech Support had me delete application and reinstall...only fix. Once the process a started after waiting for the right tech it only took a few minutes. Do not delete data file...just app file...if you delete data and library folders you will have to reindex. App reinstall took less than 5 minutes!

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JT (alabama24) | Forum Activity | Replied: Mon, Feb 2 2015 3:17 PM

Jeff Chappell:

Fixed after ya'll left me out to dry! 

Sorry. You do know we are just volunteers, right? Smile

As for the "Logos 4" folder... There is some dumb technical reason why Faithlife has to reuse the "Logos 4" folder name structure on Mac. 

OSX & iOS | Logs |  Install

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