Tyndale Commentaries -- Inconsistencies in Availability

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Posts 56
David Langer | Forum Activity | Posted: Tue, Jan 19 2010 10:46 PM

So, why do some customers get the Tyndale commentaries pushed via update to their Logos4 and others of us sit and wait for the physical discs with nary a word about getting the files via download?

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J.R. Miller | Forum Activity | Replied: Tue, Jan 19 2010 10:52 PM

you may want to read this

http://community.logos.com/forums/p/9817/79319.aspx#79319

My Books in Logos & FREE Training

Posts 56
David Langer | Forum Activity | Replied: Wed, Jan 20 2010 7:12 AM

Joe,

I have been keeping up with the discussion -- see my note above Bob's comments.

Yet, Bob does state, "The fact that it hit the ftp and was pre-activated to Logos 4 purchasers is a mechanical "behind the scenes" customer service bonus, and can't replace or invalidate the CD-ROM sale. Without the sale of the CD-ROM we could not have done that. See where I'm going? It's complicated..."

The reality is that some have received the ability to use the Tyndale Commentaries before the CDs arrived in the mail.  They have received an update pushed down to them for Logos4.  What I don't understand is why not everyone who receives the email confirmation  that their commentaries are shipping, and is using Logos4, do not receive the automatic update in Logos4.  Or, are those of us who just got the 'free' engine upgrade, not entitled to such customer service bonuses?  In saying this I am not implying anything 'evil' behind the scenes, just trying to figure out why a nearly $170.00 purchase is unavailable to me (and perhaps others) until the CDs arrive.  Indeed, for those who have not yet downloaded even the 'free' engine a push of a resource in Logos4 with immediate availability my be the key to getting more people to try the new engine.

Posts 5610
Todd Phillips | Forum Activity | Replied: Wed, Jan 20 2010 7:19 AM

DavidLanger:
Or, are those of us who just got the 'free' engine upgrade, not entitled to such customer service bonuses? 

I'd guess that if you just downloaded the Logos 4 upgrade without buying a Logos 4 package, then perhaps Logos doesn't know that you are using Logos 4.

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Posts 56
David Langer | Forum Activity | Replied: Wed, Jan 20 2010 10:53 AM

You may be right, I had thought of that as well.  this would be surprising though since Logos keeps track of even downloaded 'free' books in the past -- all of those show up on my account.  If this isn't happening with the 'free engine' upgrade it seems to be a missed marketing opportunity -- i.e. "Now that you have tried the free engine, look at the missing pieces that could make a huge difference in your study. . ." etc. 

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