[resolved] Media Browser DeSilva Teaching Materials Broken links? or just super slow

When attempting to watch the any of DeSilva video's (I tried them all) above I got the browser...waiting... and I never waited long enough, (nearly 2 minutes) with a really fast internet connection. And finally, as I was posting this (thinking they were broken links), it started. So the links apparently aren't broken, they are just super slow.

But I have to say, there are some excellent media resources in this collection :-), any suggestions on how to speed this up?

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Graham Criddle

So the links apparently aren't broken, they are just super slow.

I've just tried the Ephesus one and it started up in under five seconds

So probably need to explore this a bit further

Do you have any network issues at all? Are you running on Windows or Mac?

NB.Mick

Adding to Graham's advice: maybe a Firewall/Antivirus issue? Fwiw, the videos start immediately for me (don't run well later, either due to internet bandwith or my insufficient graphics card).

James Taylor

https://community.logos.com/discussion/comment/714736#Comment_714736

Do you have any network issues at all? Are you running on Windows or Mac?

Not that I know of, I am running Windows. I don't have trouble running any other video content like, DIY or Mobile Ed etc.

James Taylor

https://community.logos.com/discussion/comment/714769#Comment_714769

maybe a Firewall/Antivirus issue

I use ESET NOD32 for antivirus. Any idea on troubleshooting to see if there is an issue there?

NB.Mick

https://community.logos.com/discussion/comment/714801#Comment_714801

Sorry, no.

If not someone comes by with an idea, maybe a good way to go is call customer support and have someone from the technical team connect to your machine from remote.

Thomas Ball

https://community.logos.com/discussion/comment/714802#Comment_714802

Is this still a problem, James? I see you've contacted us a few times but neither time was about the issue this thread is concerned with.

James Taylor

https://community.logos.com/discussion/comment/724293#Comment_724293

Is this still a problem, James?

Well, a few years back I had difficulty playing mobile ed videos and was told by tech support that I was required to use Internet Explorer in order for them to work. So I was forced to set IE as my default browser (YUCKY) although I preferred Chrome for everything else. Then after seeing that others had got these videos from the media browser to play quickly in Chrome, I switched my default browser to Chrome and now they work!!! And so IE might as well have ceased to exist in my opinion:-)