[resolved] CRASH: Error extracting update (critical)

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Posts 49
Chas | Forum Activity | Posted: Tue, May 26 2015 9:55 PM

Logos 6 on Mac OS X 10.10. When I launch Logos, screen says an update is ready to be installed. I click where indicated and I get an error message saying, "An error occurred while extracting the archive. Please try again later." I've "tried again later" many times now, with the same results. 

Attached is a diagnostic log which was captured at the pertinent time, I hope.

Please let me know what to do. Thanks.

4338.LogosLogs.chaslaw.20150527-055150.zip

Posts 26497
Forum MVP
Dave Hooton | Forum Activity | Replied: Wed, May 27 2015 5:50 AM

The zip folder gives an error message. However, try installing from this link.

Dave
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Windows 10 & Android 8

Posts 26497
Forum MVP
Dave Hooton | Forum Activity | Replied: Sun, May 31 2015 6:59 PM

Chas

Is this fixed?

Dave
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Windows 10 & Android 8

Posts 49
Chas | Forum Activity | Replied: Sun, May 31 2015 11:58 PM

It took me a few tries (very slow Internet in our present location), but once the file was downloaded I was able to get Logos to work again. I haven't been able to put it through its paces, but everything looks normal. Thank you.

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