Downloading Resources... 0% of 2.7MB

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Posts 5
N. Erik Nielsen | Forum Activity | Posted: Sat, Jan 30 2010 10:12 PM

Log File: 5857.Logos4.log

Trying to complete the installation, but every time I run Logos4 I get the message "Downloading Resources...0% of 2.7MB and nothing happens. My task manager says both Logos4.exe and Logos4Indexer.exe are running.

Prior to this, the installer stayed at 99% of 5.36GB for several hours. I don't know if indexing ever began because the power went out. When I started the PC and ran Logos4 I got the 0% of 2.7MB message.

Tried to repair the installation, but still only get the 0% of 2.7MB hang every time I run Logos4.

Posts 1666
SteveF | Forum Activity | Replied: Sun, Jan 31 2010 4:23 PM

N. Erik Nielsen:
the power went out.

During the earlier beta testing this would definitely mean that the indexing would have to start from the beginning again. As to whether that still is the case someone else will have to answer.  At the very least you need to post again with your operating system, and be able to turn on "hidden files" in what ever system you are running. It is possible that you will need to many delete some Logos files before re-installing.

Regards, SteveF

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Dave Hooton | Forum Activity | Replied: Mon, Feb 1 2010 4:42 AM

Try renaming C:\Users\N. Erik Nielsen\AppData\Local\Logos4\Data\5q2son41.s4o\UpdateManager\Updates.db and

C:\Users\N. Erik Nielsen\AppData\Local\Logos4\Data\5q2son41.s4o\DownloadManager\DownloadManager.db.

Delete C:\Users\N. Erik Nielsen\AppData\Local\Temp\DownloadProgress-5q2son41.s4o.db

Dave
===

Windows 10 & Android 8

Posts 5
N. Erik Nielsen | Forum Activity | Replied: Mon, Feb 1 2010 7:11 AM

What should I rename those files to?

When the same hang happened on my laptop at "99% of 5.36GB" I just decided to "Cancel Download" and the computer immediately began the indexing process and the program started at the new Home page.

So, I went to my desktop and likewise cancelled the download at "0% of 2.7MB" and when indexing was finished, I was in business.

Did I not receive some downloads? Should I still rename and delete the files above?

Posts 19333
Rosie Perera | Forum Activity | Replied: Mon, Feb 1 2010 10:53 AM

N. Erik Nielsen:

What should I rename those files to?

This is a common technique to get rid of a file (get it out of the way) without actually deleting it, just in case something goes wrong and you need to get it back. Rename it to anything -- it doesn't matter what. Add a ".bak" extension to it for example (to remind you that it's a backup).

Posts 19333
Rosie Perera | Forum Activity | Replied: Mon, Feb 1 2010 12:02 PM

Dave Hooton:

Try renaming C:\Users\N. Erik Nielsen\AppData\Local\Logos4\Data\5q2son41.s4o\UpdateManager\Updates.db and

C:\Users\N. Erik Nielsen\AppData\Local\Logos4\Data\5q2son41.s4o\DownloadManager\DownloadManager.db.

Delete C:\Users\N. Erik Nielsen\AppData\Local\Temp\DownloadProgress-5q2son41.s4o.db

Thank you, Dave! This is a problem that plagues me almost every time there is an update available. I've never known a good solution for it. This worked like a charm! I'm going to document it in the FAQ on the wiki. But I'd sure like Logos to figure out what causes this so often for some people and fix it!

It should be safe to delete those first two files, right? (Rather than renaming them and then having those extra files around as clutter?) If you delete them, Logos will regenerate them.

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Dave Hooton | Forum Activity | Replied: Tue, Feb 2 2010 5:43 PM

Rosie Perera:
It should be safe to delete those first two files, right?

Yes, they will be rebuilt.

Dave
===

Windows 10 & Android 8

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Dave Hooton | Forum Activity | Replied: Tue, Feb 2 2010 5:45 PM

N. Erik Nielsen:
Did I not receive some downloads? Should I still rename and delete the files above?

If you are satisfied that your systems are up-to-date & working then there is no need to touch those files.

Dave
===

Windows 10 & Android 8

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Forum MVP
Dave Hooton | Forum Activity | Replied: Tue, Feb 2 2010 5:48 PM

George Allakhverdyan:

Thanks George, I already noted that method.

What would be useful is to know which is the more effective solution and why?

Dave
===

Windows 10 & Android 8

Posts 463
George Allakhverdyan | Forum Activity | Replied: Tue, Feb 2 2010 6:25 PM

Dave Hooton:

George Allakhverdyan:

Thanks George, I already noted that method.

What would be useful is to know which is the more effective solution and why?

I think it may be per-user specific because in that thread the user still had issues after getting rid of that download progress file and we had to find a specific resource so maybe his issue was different than this even though it had the same symptoms.

Posts 3
Thom Blair | Forum Activity | Replied: Sat, Feb 13 2010 8:53 AM

I have the same issue.  Could you please advise as to how I should approach it?

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Forum MVP
Mark Smith | Forum Activity | Replied: Sat, Feb 13 2010 9:03 AM

Thom,

Try Dave Hooton's suggestion about renaming two files and deleting another:

Try renaming C:\Users\N. Erik Nielsen\AppData\Local\Logos4\Data\5q2son41.s4o\UpdateManager\Updates.db and

C:\Users\N. Erik Nielsen\AppData\Local\Logos4\Data\5q2son41.s4o\DownloadManager\DownloadManager.db.

Delete C:\Users\N. Erik Nielsen\AppData\Local\Temp\DownloadProgress-5q2son41.s4o.db

Your file locations will be of the form C:\Users\{Your User Name}\AppData\Local\Logos4\Data\{Random String}\UpdateManager\Updates.db etc.

Pastor, North Park Baptist Church

Bridgeport, CT USA

Posts 3
Thom Blair | Forum Activity | Replied: Sat, Feb 13 2010 3:07 PM

I tried the fix as instructed, restarted L4, and it went back to trying to download 2.7MB (staying at 0%).

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Forum MVP
Dave Hooton | Forum Activity | Replied: Sat, Feb 13 2010 3:22 PM

Then right click the icon and Cancel the download.

Dave
===

Windows 10 & Android 8

Posts 3
Thom Blair | Forum Activity | Replied: Sat, Feb 13 2010 3:28 PM

yep. knew that one.  trying to move past it.

Posts 27240
Forum MVP
Dave Hooton | Forum Activity | Replied: Sat, Feb 13 2010 3:37 PM

You tried cancelling without success?

Have you received & downloaded the latest updates c. 120 MB in the last 2 days? You can try "Update now" in the Command bar if you haven't.

Dave
===

Windows 10 & Android 8

Posts 3
Thom Blair | Forum Activity | Replied: Sat, Feb 13 2010 3:48 PM

Thanks.  I can cancel it, but every time L4 starts up, it tries to start the download again.  I'm getting other updates, but it does the 98.5% thing (waiting for that last 2.7MB) and holds on 98.5% complete (for example).  I eventually cancel the download and it installs the 98.5%, indexes, and then says I have a new update that's downloading: 2.7MB stuck on 0%.  "update now" tells me "downloads were found and will begin downloading shortly".  Then 2.7MB stuck on 0%.

Posts 19333
Rosie Perera | Forum Activity | Replied: Sat, Feb 13 2010 4:24 PM

Thom, I get this problem every time I upgrade to a new beta. Rebooting the computer sometimes fixes it. Here's my latest post with links to all the other threads I found helpful when working around this problem. Read them all and try all the suggested fixes, and you'll get beyond it. But I'm still hoping the Logos folks will find out why this keeps happening to some of us and make it stop!

http://community.logos.com/forums/t/11436.aspx

Posts 3
Thom Blair | Forum Activity | Replied: Sat, Feb 13 2010 5:04 PM

Thanks Rosie.  I found downloading bitsadmin and resetting to be effective enough.  It's not perfect.  I have a couple weird programs going that I wonder if anybody else with this problem might have:  Chrome is default browser.  Running Win 7 64.  Anyway, thanks.  Now, a more permanent fix is in order.

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