Missing Prepub

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This post has 8 Replies | 2 Followers

Posts 18
Malcolm S Muir | Forum Activity | Posted: Mon, Jul 13 2015 1:44 PM

Some time ago I ordered Textual Studies on the New Testament (8 vols) as a Prepub.

It looks as this is now a released product, but I have yet to receive it. It is still listed as an outstanding Prepub in my account.

What is the situation with this?

Thanks

Malcolm

Posts 4768
RIP
Fred Chapman | Forum Activity | Replied: Mon, Jul 13 2015 2:29 PM

Normally when a prepub is released you will receive an email informing you that it is available for download and they charged the prepub amount to your card. If you did not receive that you should contact customer service 

Posts 18
Malcolm S Muir | Forum Activity | Replied: Mon, Jul 13 2015 2:41 PM

I received confirmation of my Prepub order, and notification it was expected to ship in March. I did not receive the usual 'available for download' email as I have for other Prepubs when they were released, so assumed it had been delayed. Only when checking today did I notice it had apparently been released.

i guess I need to find out how to contact customer service by email.

Thanks

Malcolm

Posts 8967
RIP
Matthew C Jones | Forum Activity | Replied: Mon, Jul 13 2015 3:04 PM

Malcolm S Muir:
i guess I need to find out how to contact customer service by email.

Logos 7 Collectors Edition

Posts 18
Malcolm S Muir | Forum Activity | Replied: Tue, Jul 14 2015 12:30 AM

Thanks. Will email them this morning.

malcolm

Posts 298
LogosEmployee
Matthew Miller | Forum Activity | Replied: Wed, Jul 15 2015 6:29 PM

Hey everyone!

Let me check into this tomorrow and nail down what happened. I'll update here when I figure it out.

Posts 18
Malcolm S Muir | Forum Activity | Replied: Thu, Jul 16 2015 12:36 AM

Hi,

Speaking to customer services it appeaes that (in chronological order):

I placed a community pricing bid on Textual Studies.

I upgraded to a base package that included Textual Studies (to be delivered when available).

A prepub order was generated when the community bid was accepted.

I was notified when the prepub would be available and my card would be charged.

The prepub was delivered as part of the base package.

The prepub order remained on my account as I had already received the product from the base package. I was not charged, as I had effectively paid with the base package upgrade.

Apparently I can delete the still open prepub order from my outstanding prepubs without causing any problems. 

I hope you can follow and understand my confusion?

Malcolm

Posts 353
Virgil Buttram | Forum Activity | Replied: Thu, Jul 16 2015 5:16 AM

Malcolm S Muir:

Hi,

Speaking to customer services it appeaes that (in chronological order):

I placed a community pricing bid on Textual Studies.

I upgraded to a base package that included Textual Studies (to be delivered when available).

A prepub order was generated when the community bid was accepted.

I was notified when the prepub would be available and my card would be charged.

The prepub was delivered as part of the base package.

The prepub order remained on my account as I had already received the product from the base package. I was not charged, as I had effectively paid with the base package upgrade.

Apparently I can delete the still open prepub order from my outstanding prepubs without causing any problems. 

I hope you can follow and understand my confusion?

Malcolm

Yes to both. While I am not personally affected by this situation, I appreciate your efforts on behalf of those who are.

Posts 298
LogosEmployee
Matthew Miller | Forum Activity | Replied: Thu, Jul 16 2015 8:14 AM

Malcolm,

I understand that perfectly. I followed the trail of your order this morning, and came to the same conclusion. I hope you are enjoying your base package.
:)

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