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Kevin Byford (Faithlife) | Forum Activity | Posted: Tue, Jul 28 2015 2:28 PM | Locked

There have been many past reports about sync issues and often it's hard to determine whether a sync problem (if there is one) lies with the Mobile or Desktop app.  

To help find out where the issue might be here's what you can do.  Open a web browser to and sign in using your Faithlife account.  Once signed in you can see all of your synced documents.

If the documents shown at match your Desktop app but not your Mobile app, there might be a Mobile sync issue (or a network problem).  If your documents don't match on Desktop, it's likely a Desktop sync issue.

Here's a screenshot of the Documents currently available at :

Posts 28896
Forum MVP
JT (alabama24) | Forum Activity | Replied: Tue, Jul 28 2015 2:29 PM | Locked

Thanks Kevin. This is helpful. Yes Smile

macOS, iOS & iPadOS | Logs |  Install

Posts 34
Timothy Drawbaugh | Forum Activity | Replied: Thu, Aug 6 2015 5:30 AM | Locked

Kevin, thanks for the reply. I followed your instructions and links, but it appears the Desktop  'Your documents' does not include my recent iPad iOS markups.

How do I check my Mobile app documents? I've looked at the preferences/settings but didn't see a link. 

Any help is much appreciated!


Posts 23986
Forum MVP
Graham Criddle | Forum Activity | Replied: Thu, Aug 6 2015 5:44 AM | Locked

Hi Timothy

Please see my response to your thread at 


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