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Kevin Byford (Faithlife) | Forum Activity | Posted: Tue, Jul 28 2015 2:28 PM | Locked

There have been many past reports about sync issues and often it's hard to determine whether a sync problem (if there is one) lies with the Mobile or Desktop app.  

To help find out where the issue might be here's what you can do.  Open a web browser to http://documents.logos.com and sign in using your Faithlife account.  Once signed in you can see all of your synced documents.

If the documents shown at http://documents.logos.com match your Desktop app but not your Mobile app, there might be a Mobile sync issue (or a network problem).  If your documents don't match on Desktop, it's likely a Desktop sync issue.

Here's a screenshot of the Documents currently available at http://documents.logos.com :

Posts 28896
Forum MVP
JT (alabama24) | Forum Activity | Replied: Tue, Jul 28 2015 2:29 PM | Locked

Thanks Kevin. This is helpful. Yes Smile

macOS, iOS & iPadOS | Logs |  Install

Posts 34
Timothy Drawbaugh | Forum Activity | Replied: Thu, Aug 6 2015 5:30 AM | Locked

Kevin, thanks for the reply. I followed your instructions and links, but it appears the Desktop  'Your documents' does not include my recent iPad iOS markups.

How do I check my Mobile app documents? I've looked at the preferences/settings but didn't see a link. 

Any help is much appreciated!

-Timothy

Posts 23986
Forum MVP
Graham Criddle | Forum Activity | Replied: Thu, Aug 6 2015 5:44 AM | Locked

Hi Timothy

Please see my response to your thread at https://community.logos.com/forums/p/113869/754220.aspx#754220 

Graham

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