orders for Faithlife books in UK

Page 1 of 1 (8 items)
This post has 7 Replies | 1 Follower

Posts 23
phil stilliard | Forum Activity | Posted: Wed, Jul 29 2015 3:09 AM

I cannot order books from Faithlife in UK, they will not accept my postal address.  Why is that?

Posts 13413
Mark Barnes | Forum Activity | Replied: Wed, Jul 29 2015 3:16 AM

What is the exact message you're getting? At what point in the checkout process?

Posts 23
phil stilliard | Forum Activity | Replied: Wed, Jul 29 2015 3:37 AM

Hi Mark, thanks for your help, there is no message but in the checkout the only country is USA, cannot change it, and all the US states are displayed with no "other"

Posts 13413
Mark Barnes | Forum Activity | Replied: Wed, Jul 29 2015 3:43 AM

Is this on logos.com, or another of Faithlife's sites?

Posts 23
phil stilliard | Forum Activity | Replied: Wed, Jul 29 2015 4:29 AM

I received an email from Fathlife offering a book by Max Lucado.  I don't get a problem on Logos.com

http://store.faithgateway.com/more/authors/max-lucado?dir=asc&limit=32&order=bestsellers&utm_source=fgdeals&utm_medium=email&utm_term=20150728&utm_content=lucadosale&utm_campaign=fgdeals20150728&spMailingID=49196943&spUserID=MTE3NjYyNzM5NDkxS0&spJobID=723696851&spReportId=NzIzNjk2ODUxS0

In my account on Faith gateway Store, I cannot change the country from United States, there is no other option.  My postcode is TW1 2HG.  UK postcodes are normally with a space in the middle and 6-7 characters, but Faith Gateway will only accept a 5-digit code with no spaces.

Posts 24272
Forum MVP
Graham Criddle | Forum Activity | Replied: Wed, Jul 29 2015 4:34 AM

phil stilliard:
Faith gateway Store

Faithgateway is not part of the Faithlife organisation - it is part of HarperCollins.

So I don't think we can help much here. Sorry.

Posts 23
phil stilliard | Forum Activity | Replied: Wed, Jul 29 2015 4:48 AM

ok thanks

Posts 29040
Forum MVP
JT (alabama24) | Forum Activity | Replied: Wed, Jul 29 2015 5:27 AM

Graham Criddle:
Faithgateway is not part of the Faithlife organisation - it is part of HarperCollins.

Which also explains why you can't change the country code. Books publishing rights are very particular. You will likely need to buy the book from a UK distributor. 

macOS, iOS & iPadOS | Logs |  Install

Page 1 of 1 (8 items) | RSS