Terrible, horrible, no-good, very bad day?

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Posts 129
Tom Blanchard | Forum Activity | Posted: Fri, Sep 4 2015 6:07 AM

Just wondering if our friends at Faithlife, like Alexander, might be having a "terrible, horrible, no-good, very bad day." The logos.com website and forums have been down most of the day (from here in Europe), and synching still seems to be an issue.

Anyone else having trouble? Any way we can help, beside praying James 1 for us all?

Posts 1138
Sean | Forum Activity | Replied: Fri, Sep 4 2015 6:13 AM

Yes, they have had major problems and were down for a long time (most of the day in Asia).

A little info is available at http://status.faithlife.com/ 

After the last big outage I thought that steps (i.e., redundancies) were being taken to prevent this from happening again. This is not confidence building with the big push to the cloud with Logos Now etc.

Posts 1977
Mark | Forum Activity | Replied: Fri, Sep 4 2015 6:24 AM

Yes, I have been having major problems in Poland

Posts 1083
Lee | Forum Activity | Replied: Fri, Sep 4 2015 6:38 AM

I'm in Asia, the mobile app on my phone had 2GB of data downloaded to it. I have 4,447 resources but had only maybe 600 - 700. 

I was reading and then all but 4 resources were removed and it said I only had 44 total  resources on my acct.. so now I have to redownload the books i want again. This is the 4th or 5th time that Logos has just updated or linked to my phone and wiped out all the data, I am really not liking this. The point of download a resource is to have access to it if the internet connection to Logos is gone. 

Why should Logos delete the books that we download to have access. Thankfully I turned off my tablet so i will not have to redo that.. 

The setup of Logos network servers should not be tied together that if one fails, we lose access to all.  It looks like it is a all or nothing network...

Maybe I am wrong with the way things are setup but, I am not really understanding this.

Lee 

L4 Bible Study, L5 Reformed Bronze, & L5 Gold, L6 Platinum & Reformed Platinum, L7 Platinum, L8 Baptist Platinum.
2015 rMBP 15" 2.2GHz 16GB 256GB SSD, running macOS Mojave   iPad Mini 4,   iPhone 6.

Posts 1150
Anthony H | Forum Activity | Replied: Fri, Sep 4 2015 6:53 AM

yep.. problems, not happy. But at least I'm not the one who has to fix it. :)

Or explain why it has happened again after so much reassurance that it would be very unlikely to occur again because of the redundancy set in place.

Cloud and Logos....not for me.

Posts 3938
abondservant | Forum Activity | Replied: Fri, Sep 4 2015 7:03 AM

There has to have been some sort of cascade failure in order for everything to be down like this.

They had set up a second site in order to have some redundancy. HOWEVER it really hasn't had any opportunity to handle live traffic. Which means there may well be bugs in the system that didn't turn up until today.

This event should prove to harden their system, and hopefully iron out all the bugs.

L2 lvl4, L3 Scholars, L4 Scholars, L5 Platinum,  L6 Collectors. L7 Baptist Portfolio. L8 Baptist Platinum.

Posts 153
Randy Lane | Forum Activity | Replied: Fri, Sep 4 2015 7:15 AM

Lee:

I'm in Asia, the mobile app on my phone had 2GB of data downloaded to it. I have 4,447 resources but had only maybe 600 - 700. 

I was reading and then all but 4 resources were removed and it said I only had 44 total  resources on my acct.. so now I have to redownload the books i want again. This is the 4th or 5th time that Logos has just updated or linked to my phone and wiped out all the data, I am really not liking this. The point of download a resource is to have access to it if the internet connection to Logos is gone. 

Why should Logos delete the books that we download to have access. Thankfully I turned off my tablet so i will not have to redo that.. 

The setup of Logos network servers should not be tied together that if one fails, we lose access to all.  It looks like it is a all or nothing network...

Maybe I am wrong with the way things are setup but, I am not really understanding this.

Lee 

Same thing happened to me with one of my tablets.

It is now re-downloading thousands of resources.

I can't imagine what this would be like without the superior connectivity/bandwidth that I have.

Posts 506
Tim Taylor | Forum Activity | Replied: Fri, Sep 4 2015 7:23 AM

Lee:

I was reading and then all but 4 resources were removed and it said I only had 44 total  resources on my acct...

Yes, the same exact thing happened to me. This is just one more reason why I have been saying for a long time now that the iOS apps need to not be so heavily dependent upon the Logos servers. My apps became instantly useless once the servers were down. The cloud is not dependable, please make the iOS apps more able to stand by themselves!

I've become so tired of waiting for Faithlife to make this move that I finally purchased a Windows tablet (even though I am a mac guy) which runs Windows 10 and the full Logos 6 just so I could have a mobile Logos experience that wasn't so tied to the cloud and to Faithlife's servers. Every time I suggest that Logos make their mobile apps more independent from the servers they always say, "oh the mobile platforms can't handle this" but yet a Microsoft tablet can handle it just fine. As I've been saying, the mobile hardware technology is advancing leaps and bounds. To say that mobile devices don't have the hardware to be independent from the Faithlife servers is just an excuse. I have it now on a Windows tablet and it works great, so don't tell me it's not possible.

Posts 22
Chris White | Forum Activity | Replied: Fri, Sep 4 2015 7:37 AM

This is an absolute mess and I'm very disappointed in Logos/Faithlife today.  I have been a loyal user since 2011.  One of the selling points to me was the ability to have much of my library available on my tablet while offline.  I had 254 resources downloaded.  Once the outage occurred I only had 44 which were all Bibles.  I am a seminary student and it is unacceptable that resources I need to study were not available even though I had downloaded them.  I can imagine pastors and teachers preparing for sermons and lessons this weekend felt a similar frustration. 

I am now experiencing problems "redownloading" resources I had already taken the time to download.  And to add to my frustration I get occasional messages on my iPad telling me a resource could not be downloaded or could not be found.  Other than the volume on Acts, my entire NAC commentary set is missing from my iPad.  Do I delete the app and reinstall?  I have seen little communication regarding these issues and I'm very frustrated.  Myself, and others, pay top dollar for resources that we could acquire much more cheaply from other locations and on other platforms.  Why? Because we believe that Logos offers the quality and value.  Events like today call that into question as I'm now faced with taking time out of my work schedule to mess with the Logos IOS app and figure out what I need to do.  I understand there will be occasional glitches (I work in IT so BELIEVE ME I get it!) but I also know that when something similar occurs with my company we owe our clients and customers and explanation.  

Posts 9112
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Mark Smith | Forum Activity | Replied: Fri, Sep 4 2015 7:42 AM

If you downloaded any resources to your iPad or other device the loss of Logos' servers should have no impact on you accessing them. I am wondering what actually happened for you to lose and now have to re-download those resources.

Pastor, North Park Baptist Church

Bridgeport, CT USA

Posts 22
Chris White | Forum Activity | Replied: Fri, Sep 4 2015 7:51 AM

I'm not sure either but the problem was consistent on both my iPad and iPhone.  The same 44 resources, all Bibles, appeared on both devices but none of the other resources I downloaded to eithe device were there (I had downloaded much fewer resources to my iPhone compared to my iPad).  I just deleted the app and reinstalled it to see if that helps.  I know I will have to download my resources again but I was not able to download all I wanted earlier today.

Posts 1578
Kenute P. Curry | Forum Activity | Replied: Fri, Sep 4 2015 7:52 AM

The same thing has happened here in the Bahamas. Cannot access LOGOS 6, VYRSO; can only access the forms. 

Something major has had to have happened for something like this to have happened. Praying that it will be corrected soon; and that everything will be back up and running smoothly.

Posts 1138
Sean | Forum Activity | Replied: Fri, Sep 4 2015 8:00 AM

Mark Smith:

If you downloaded any resources to your iPad or other device the loss of Logos' servers should have no impact on you accessing them. I am wondering what actually happened for you to lose and now have to re-download those resources.

I remember people reporting the same problem during the big outage in November, 2014. If I recall correctly, it was posted in one of the many thread then that this was a consequence of the way the iOS handles things. I wouldn't know for sure as I don't use any iProducts; this problem has made me very glad that I don't.

Posts 22
Chris White | Forum Activity | Replied: Fri, Sep 4 2015 8:08 AM

I reinstalled the IOS app but am still missing some resources.  For example I have 40 NAC commentaries on my desktop but only 19 show in my app library.  Now I show 21 so I think they're slowly getting added back.  Other users are posting similar occurrences (that their downloaded resources were somehow removed as part of this problem and now they're having trouble adding them back).  At this point I guess there's nothing to do but wait.  I was hoping Logos would have a response to address this issue, but maybe they're still sorting things out.

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Mark Smith | Forum Activity | Replied: Fri, Sep 4 2015 8:38 AM

I will be really interested to know what Faithlife has to say about the disappearance of downloaded resources. I did not experience this on my iPad. Perhaps while you were online the Logos license files were unavailable and the app checks for that. If so, when the license server gets back online I'd expect you to be able to see your downloaded books and not have to download them again.

As I said, I will be interested in learning what happened. Like I'm sure you did, I assumed that no server is the same as no Internet. We'd lose server-based functionality but retain our resources.

Pastor, North Park Baptist Church

Bridgeport, CT USA

Posts 990
JohnB | Forum Activity | Replied: Fri, Sep 4 2015 8:43 AM

If you request it you will get an email telling you when FL goers down and when it comes up again. Sometimes the reason as well. I count at least 9 reports of it going down so far today ....
I can't find the link for requesting an email.

Posts 1602
Deacon Steve | Forum Activity | Replied: Fri, Sep 4 2015 8:45 AM

I've been getting FL status notices throughout the morning ... down, up, down, up, down ...  Latest one at 10:10 CDT.

... spoke too soon ... three more notices hit in the last few minutes.

Posts 990
JohnB | Forum Activity | Replied: Fri, Sep 4 2015 8:46 AM

One of the reports stated ..."

New Incident Status: Identified

One of our leaf switches died during an upgrade last night and we are working to bring it back online. Most sites and services will be down until we restore functionality to the down switch."

Posts 990
JohnB | Forum Activity | Replied: Fri, Sep 4 2015 8:48 AM

A later one ...

We're continuing to investigate residual issues that are causing some services to be intermittently unavailable.

Posts 883
P A | Forum Activity | Replied: Fri, Sep 4 2015 8:51 AM

So does this mean the much anticipated  release of Zondervan NIV Study Bible could be delayed?

 P A

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