Logos Continually Crashing

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David Taylor Jr | Forum Activity | Posted: Sat, Sep 12 2015 7:44 PM

Logos keeps crashing and I see the following image.  Logs are attached.

2502.Logos Log Files.zip

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Dave Hooton | Forum Activity | Replied: Sat, Sep 12 2015 9:22 PM

The crash log provides limited information about what you were doing, but wait until indexing has finished as that may have an affect if you were opening a resource with many visual filters (of the search kind). Otherwise start Logos with CTRL key held to get a full set of logs. Upload them after the crash as before.

Dave
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David Taylor Jr | Forum Activity | Replied: Sun, Sep 13 2015 2:30 PM

Same issue, logs attached.

Specific task being completed at time of crash:

Dragging resource from search window into bibliography document.  Indexing was not going, library was prepared, the search itself was finished.

8883.Logos Log Files (2).zip

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Dave Hooton | Forum Activity | Replied: Sun, Sep 13 2015 5:10 PM

David Taylor Jr:
Dragging resource from search window into bibliography document.

I couldn't reproduce this, if I interpret correctly:

  • open resource from Search results window after searching Entire Library for "heading:justification AND <Romans>"
  • drag resource tab to open Bibliography panel

Is this the only (repeatable) activity causing a crash?

Dave
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David Taylor Jr | Forum Activity | Replied: Sun, Sep 13 2015 5:20 PM

No, I am not opening the resource. I am dragging the article title from the search result window directly to the Bibliography document. Does that make sense?

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Dave Hooton | Forum Activity | Replied: Sun, Sep 13 2015 5:41 PM

David Taylor Jr:
I am dragging the article title from the search result window

It makes sense as I also got the same crash in Logos (6.6 beta) with the second resource I dragged.Sad  ---> LLS:42.100.2, Concise Theology

7713.LogosCrash.txt

Now we'll have to wait for Faithlife.

Dave
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David Taylor Jr | Forum Activity | Replied: Sun, Sep 13 2015 5:55 PM

I was afraid of that. I have a school assignment due tomorrow.  Now were you saying you were NOT having an issue if you actually open the resource?

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Dave Hooton | Forum Activity | Replied: Sun, Sep 13 2015 6:10 PM

The Biblio is populated OK if I drag the open resource tab, but dragging from Search results doesn't consistently cause a crash!

Dave
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David Taylor Jr | Forum Activity | Replied: Sun, Sep 13 2015 6:11 PM

Alright, I'll try that then until we can get some info from FL.  Thanks Dave, have a good one!

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David Taylor Jr | Forum Activity | Replied: Tue, Sep 15 2015 8:07 AM

Faithlife has anyone taken a look at this?

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LogosEmployee

Thanks for the report. I am able to recreate this crash. We'll take a look.

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David Taylor Jr | Forum Activity | Replied: Tue, Sep 15 2015 12:32 PM

Andrew Batishko (Faithlife):

Thanks for the report. I am able to recreate this crash. We'll take a look.

Thanks Andrew!

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Dylan Rondeau | Forum Activity | Replied: Mon, Nov 2 2015 2:26 PM

Andrew Batishko (Faithlife):

Thanks for the report. I am able to recreate this crash. We'll take a look.

This is fixed in 6.7, now available on the stable channel.

Dylan Rondeau, Software Tester

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David Taylor Jr | Forum Activity | Replied: Mon, Nov 2 2015 5:33 PM

Excellent thank you for working on this!

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