Personnel changes at Faithlife

Page 4 of 12 (238 items) « First ... < Previous 2 3 4 5 6 Next > ... Last »
This post has 237 Replies | 19 Followers

Posts 1029
EastTN | Forum Activity | Replied: Fri, Jan 8 2016 12:05 PM

Ronald Quick:

It was my purchase about 20 years ago of the Nelson Electronic Bible Reference Library ($20) that introduced me to Logos.  As a result, I have continued to upgrade with different base packages and individual resources and collections ...

That was my first contact with Logos as well.

Posts 3195
Whyndell Grizzard | Forum Activity | Replied: Fri, Jan 8 2016 12:09 PM

Charles McNeil:

Whyndell Grizzard:
My opinion- if you don't like it ignore it- your comments are an over reach.

If my "comments are an overreach", perhaps, many more people have much to be concern about.

Since you were referencing my post- your post was an over reach based on my personal opinions.

I know there are numerous people on this forum that take a "touch not God's anionted" when it comes to Logos and Bob- but I don't follow that hersey. My post dealt with the buisness that sells bible related material. I have a substanial investment in it, and am greatly concerned when I see posts regarding the management of the company, it tells me that even if 10% of it is true there are issues.

If the company is not sustainable,do I need to put L6 on a computer and keep it offline,  do I need to back fresh copies of the newest release in case there is no further updates, are all my purchases secure or am I going to find a year or so down the road that the publishers are filing lawsuits to have the electronic license suspended, etc, etc, the list can go on and on. These are just a few items, there could be many more we are not aware of.

If what I say is not acceptable to anyone, they are more than welcome to write me a check for the amount of my investment and I'll go elsewhere.

Posts 235
C M | Forum Activity | Replied: Fri, Jan 8 2016 12:47 PM

Whyndell Grizzard:
Whyndell Grizzard:
t is not only the article that has me concerned, but the Glassdoor remarks- the overall problem that raised its head time after time- poor management techniques - even though this is family owned- I get the impression the lack of a qualified management team may be the issue. Maybe its time to let someone else run the ship, I get this not only from articles but from watching FL now for 2 yrs. to be honest I have some major concerns.

Let me be clear, I am not a spokesperson for Bob or the Faithlife Corp. Nor am I compelled to defend Bob's actions blindly. I believe one can be trusted and yet, verification can be expected and in some cases, demanded. This reality remains in light of all that I have said.

Let's keep it real:

  1. Bob is in the chair (CE0).
  2. Can we, the customers, remove him? I don't think so.
  3. He is a part of the family. Let's trust him to do what is best. 
  4. Many have invested (by purchase) great sums into the Logos products. This means something to the customers as well as Bob.
  5. Sometimes, you have to give a little to get a little or survivability. This is all that Bob is doing.
  6. In a private Family owned business, you are only going to get but so much information of the inner workings and finances of the company.
  7. It was trust in the leadership (and products) many brought into Logos. Where is the trust now? Stand with the leadership. Be willing and ready to offer sound advise and counsel (providing it would be accepted) to Bob and the Faithlife Corp. Of course, not one person knows everything.
  8. I believe (want to) that Bob and the Faithlife Corp know where to go or what to do if management gets too much for them to handle. Purchasers (long time/ large library holders) must believe that Bob loves this company, as much as, they love and enjoys the Logos Bible Software Products.
Posts 1691
LogosEmployee
Bob Pritchett | Forum Activity | Replied: Fri, Jan 8 2016 12:53 PM

I appreciate everyone's concern, and I know that what's being expressed here is normal concern both for your own investment in our tools as well as for the people who were laid off.

I would love to explain to you in detail why you don't need to worry about the company. But it would just be going down a bottomless rabbit hole; there are simply too many moving parts, and too many opportunities for people to misunderstand / get upset / still be missing data.

For example, it would probably reassure many of you that your investment in our tools was secure if I told you that we made $100 million in profit last year. (We didn't!) But then someone would probably think it was unkind to lay people off just to make even more profit. (That would be.) And someone else would think that in that case, we should lower our prices. Etc. etc. etc. One person's reasonable business explanation will be another person's heartless inconsideration. To really judge our actions you'd need to know more than I can ever explain...

We're a significant business, and well established. We (still!) have more than 300 employees and millions of users. It's possible, even in an established business, to have things happen faster than you anticipate, but it's also possible to address things quickly, as we did when we realized we needed to. It's highly unlikely, though, that a company as established as ours -- and with such an active and still purchasing customer base as all of you (thank you!) -- will suddenly 'go out of business.' BlackBerry is still in business. And they've felt 'dead' for years. :-) 

Our size, our intellectual property, and the very fact that you're active enough users to care if we stick around guarantees that you will be supported. Because you're a huge and substantial business, and even if we make some terrible mistakes and cause 5, 10, 20% of you to run away (please don't!), the remaining 80-95% are still a huge business that someone would find significant enough to take over and run.

If we go completely nuts and destroy more than half the customer base and someones slips on ice and falls and sues us and the business is bankrupted and I have my house forceclosed... the remaining brand / assets / customer base will still be a business in the tens of millions of dollars and a steal for whoever buys it out of the bankruptcy auction.

You're going to be fine, and we're going to be here to support you. 

I appreciate the concern as well for the people who were laid off. Rest assured that those of us still at Faithlife share your concern, and more: these people are our friends, our neighbors in a small town, and people we go to church with.

The good news is, they're great people who once made it through our hiring and screening process, and they shouldn't have much difficulty finding new situations. Other local employers have already reached out to me to get connected to these people, and our team is offering what support we can in recommendations, introductions, etc.

This has been a sad and (for me) embarrassing week. There's a lot of speculation / rumor / untruth circulating that I can't fix. There are unhappy former employees (from long ago) who are gloating and goading. I just have to live with that, because it would be futile or simply unkind to respond in detail. There's too much detail and too many people involved.

I made some mistakes (could have caught things sooner, could have addressed payroll issues slowly over the past year instead of needing to do it all at once, etc.) but I also acknowledged the mistakes and dealt with them. Now we're moving forward.

I feel a little compelled to respond here in the forums because, though you're kinder than some local critics, your opinion matters a lot more. I don't want you to stop purchasing out of mistaken fears about our viability; I don't want to 'start a bank run on a healthy bank.' :-)

And I hate even saying that, because it implies that's a risk: it's not. Our customer base is large enough that even if all the forum users stopped purchasing, we'd survive. But I don't want you to stop -- because there's no reason! We're here, we're healthy, and even this painful change is evidence that we'll do what it takes to continue to be here for you, even if means admitting embarrassing mistakes on the front page of the local newspaper.

I don't know how to give you any stronger assurance of our dedication to being here for you than that.

Posts 8967
RIP
Matthew C Jones | Forum Activity | Replied: Fri, Jan 8 2016 1:21 PM

Bob,

Change is seldom welcomed. I did not like the changes to the payment plans. Even worse is the loss of my Sales rep, Dave Kaplan. 

I hope there are no more drastic changes in 2016.

Logos 7 Collectors Edition

Posts 3195
Whyndell Grizzard | Forum Activity | Replied: Fri, Jan 8 2016 1:22 PM

Bob- for me enough said- like I indicated my post were 'my" concerns and opinions. 

So I'll take this post as the final word for me- appreciate it.

Posts 5253
Dan Francis | Forum Activity | Replied: Fri, Jan 8 2016 1:59 PM

Bob Pritchett:

Our size, our intellectual property, and the very fact that you're active enough users to care if we stick around guarantees that you will be supported. Because you're a huge and substantial business, and even if we make some terrible mistakes and cause 5, 10, 20% of you to run away (please don't!), the remaining 80-95% are still a huge business that someone would find significant enough to take over and run.

If we go completely nuts and destroy more than half the customer base and someones slips on ice and falls and sues us and the business is bankrupted and I have my house forceclosed... the remaining brand / assets / customer base will still be a business in the tens of millions of dollars and a steal for whoever buys it out of the bankruptcy auction.

Hopefully it doesn't come to that but that has been my thoughts have always been the same... worse case it would end up in others hands.... under a new name... Hopefully this whirlwind of speculation will settle down.

-Dan

Posts 1602
Deacon Steve | Forum Activity | Replied: Fri, Jan 8 2016 2:10 PM

Bob Pritchett:

...

I appreciate the concern as well for the people who were laid off. Rest assured that those of us still at Faithlife share your concern, and more: these people are our friends, our neighbors in a small town, and people we go to church with.

...

Thanks again, Bob, for your open communication.  ... a very rare standard of operation for most companies today.  Your expression of concern, tender concern, for each and everyone, employees and customers alike is not lost on us.  We hear you. 

Although we have all heard the slogan that "past performance is not a guarantee of future returns", it seems to me that someone else besides the accountants and lawyers are in charge at Faithlife ... no slight to the Godly work that many attorneys do in our society and the essential work of the business bottom line ... we don't stay in business without either, and there many providing support.

I'm looking forward to the next wave of resources offered by Faithlife and the especially Verbum 7 (or whatever it's called).

Thanks for keeping us in the loop.  :)

Posts 352
Cynthia Tucker | Forum Activity | Replied: Fri, Jan 8 2016 2:33 PM

Yes I'm not at all worried about Logos' future.

Bob Pritchett:

I appreciate everyone's concern, and I know that what's being expressed here is normal concern both for your own investment in our tools as well as for the people who were laid off.

I would love to explain to you in detail why you don't need to worry about the company. But it would just be going down a bottomless rabbit hole; there are simply too many moving parts, and too many opportunities for people to misunderstand / get upset / still be missing data.

For example, it would probably reassure many of you that your investment in our tools was secure if I told you that we made $100 million in profit last year. (We didn't!) But then someone would probably think it was unkind to lay people off just to make even more profit. (That would be.) And someone else would think that in that case, we should lower our prices. Etc. etc. etc. One person's reasonable business explanation will be another person's heartless inconsideration. To really judge our actions you'd need to know more than I can ever explain...

We're a significant business, and well established. We (still!) have more than 300 employees and millions of users. It's possible, even in an established business, to have things happen faster than you anticipate, but it's also possible to address things quickly, as we did when we realized we needed to. It's highly unlikely, though, that a company as established as ours -- and with such an active and still purchasing customer base as all of you (thank you!) -- will suddenly 'go out of business.' BlackBerry is still in business. And they've felt 'dead' for years. :-) 

Our size, our intellectual property, and the very fact that you're active enough users to care if we stick around guarantees that you will be supported. Because you're a huge and substantial business, and even if we make some terrible mistakes and cause 5, 10, 20% of you to run away (please don't!), the remaining 80-95% are still a huge business that someone would find significant enough to take over and run.

If we go completely nuts and destroy more than half the customer base and someones slips on ice and falls and sues us and the business is bankrupted and I have my house forceclosed... the remaining brand / assets / customer base will still be a business in the tens of millions of dollars and a steal for whoever buys it out of the bankruptcy auction.

You're going to be fine, and we're going to be here to support you. 

I appreciate the concern as well for the people who were laid off. Rest assured that those of us still at Faithlife share your concern, and more: these people are our friends, our neighbors in a small town, and people we go to church with.

The good news is, they're great people who once made it through our hiring and screening process, and they shouldn't have much difficulty finding new situations. Other local employers have already reached out to me to get connected to these people, and our team is offering what support we can in recommendations, introductions, etc.

This has been a sad and (for me) embarrassing week. There's a lot of speculation / rumor / untruth circulating that I can't fix. There are unhappy former employees (from long ago) who are gloating and goading. I just have to live with that, because it would be futile or simply unkind to respond in detail. There's too much detail and too many people involved.

I made some mistakes (could have caught things sooner, could have addressed payroll issues slowly over the past year instead of needing to do it all at once, etc.) but I also acknowledged the mistakes and dealt with them. Now we're moving forward.

I feel a little compelled to respond here in the forums because, though you're kinder than some local critics, your opinion matters a lot more. I don't want you to stop purchasing out of mistaken fears about our viability; I don't want to 'start a bank run on a healthy bank.' :-)

And I hate even saying that, because it implies that's a risk: it's not. Our customer base is large enough that even if all the forum users stopped purchasing, we'd survive. But I don't want you to stop -- because there's no reason! We're here, we're healthy, and even this painful change is evidence that we'll do what it takes to continue to be here for you, even if means admitting embarrassing mistakes on the front page of the local newspaper.

I don't know how to give you any stronger assurance of our dedication to being here for you than that.

Author of the Chronological Word Truth Life Bible Series

WordTruthLifeBible.com

Posts 1395
James Taylor | Forum Activity | Replied: Fri, Jan 8 2016 2:36 PM

Super.Tramp:
Even worse is the loss of my Sales rep, Dave Kaplan. 

I purchased 2 or 3 times through one of the reps who was very highly recommended, and he was very nice...until he saw that I had purchased from a different sales rep more recently (because he didn't answer my call, and I was in need of some resources quickly while they were on sale, and I had the money). The next time I called him he was very upset with me for purchasing through anyone other than him. Then he followed up with an email to me apologizing for wanting to be my "only" sales rep. saying he was happy for me to buy resources any way that was convenient for me. And things were good...so I thought.  It happened again several months later, when I called him for a price, as I usually attempted to do first, and he said "call one of those other salesmen to see if THEY could work some magic for you", and in shock I said Ok? And he hung up! I hoped for a follow up email apology like last time, but none came. My order history reflects that I had made many different purchases, some through sales, many just through the site, yet I was treated as if I'd made a pact with him to never purchase any other way. It was very strange. Maybe he was just having a bad day. Either way, it appears he was included in the layoffs.

Logos 8  | Dell Inspiron 7373 | Windows 10 Pro 64, i7, 16GB, SSD | iPhone X | iMac 27" i7, 16GB, SSD | OS 10.13

Posts 80
Paul | Forum Activity | Replied: Fri, Jan 8 2016 3:24 PM

I am delighted by Bob's response. I really enjoy the product and I want the company to thrive. Hence, despite the risk of being flamed on this forum, I decided to speak up. 

I know this thread is being read by lots of Faithlife current and previous employees and I just want to say Thank You to all of you. i do appreciate your hard work and I will keep supporting your work.

I do hope the management team rethink their sales strategy and address the concerns raised in glassdoor regarding lack of communication within the company. I support your company because you have great people working there. And please get rid of the quota or commission system for your sales department: this setup prompted your sales to push us products that we may not need. And it was a big turnoff. I felt so sad when I turned down the desperate plea of one of your sales: I kind of knew that his job was on the line but I really did not need the stuff he was trying to push. Please do not put your people in such sad predicaments. 

Posts 570
HansK | Forum Activity | Replied: Fri, Jan 8 2016 4:10 PM

Cynthia Tucker:

Yes I'm not at all worried about Logos' future.

I do not have any doubts either. Smile

MacOS Sierra / Logos 7 Collector's Edition & All Base Packages / Logos Now

Posts 499
SteveHD | Forum Activity | Replied: Fri, Jan 8 2016 5:02 PM

I am looking forward to more freebies next Christmas.

Posts 9008
Forum MVP
Bruce Dunning | Forum Activity | Replied: Fri, Jan 8 2016 5:46 PM

Bob Pritchett:
Our customer base is large enough that even if all the forum users stopped purchasing, we'd survive.

That's an interesting thought. It makes me wonder what percentage of Logos uses are forum users.

Bob Pritchett:
We're here, we're healthy, and even this painful change is evidence that we'll do what it takes to continue to be here for you, even if means admitting embarrassing mistakes on the front page of the local newspaper.

That is reassuring to hear.

Using adventure and community to challenge young people to continually say "yes" to God

Posts 8967
RIP
Matthew C Jones | Forum Activity | Replied: Fri, Jan 8 2016 6:01 PM

Bruce Dunning:

Bob Pritchett:
Our customer base is large enough that even if all the forum users stopped purchasing, we'd survive.

That's an interesting thought. It makes me wonder what percentage of Logos uses are forum users.

Bob's statement makes me feel marginalized. 

Logos 7 Collectors Edition

Posts 5253
Dan Francis | Forum Activity | Replied: Fri, Jan 8 2016 6:14 PM

Super.Tramp:

Bruce Dunning:

Bob Pritchett:
Our customer base is large enough that even if all the forum users stopped purchasing, we'd survive.

That's an interesting thought. It makes me wonder what percentage of Logos uses are forum users.

Bob's statement makes me feel marginalized. 

Especially since we were told 95% of customers never make any purchases after initial purchase.

-Dan

Posts 27014
Forum MVP
MJ. Smith | Forum Activity | Replied: Fri, Jan 8 2016 6:42 PM

Bruce Dunning:
That's an interesting thought. It makes me wonder what percentage of Logos uses are forum users.

Forum Activity: 186,437 users have contributed to 101,098 threads and 769,461 posts.

IIRC a couple of years or more ago we were told there were > 1 million users.

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

Posts 128
Wayne Clarke | Forum Activity | Replied: Fri, Jan 8 2016 7:04 PM

To just add to what MJ. posted, we have Bob's statement from November.

....while we have more than 3 million registered users, the vast majority are zero-revenue users of our many free offerings, like the Faithlife Study Bible mobile app.

Posts 3938
abondservant | Forum Activity | Replied: Fri, Jan 8 2016 9:26 PM

the blackberry analogy is true.

of all the people I know of, or whose phone number I would have, only one of them has a blackberry, and its provided to him by his job.

But then, of all those same people I only know one guy (that I didn't meet here on the forums, or who isn't or wasn't employed by faithlife) that has Logos. Even among my seminary friends.

L2 lvl4, L3 Scholars, L4 Scholars, L5 Platinum,  L6 Collectors. L7 Baptist Portfolio. L8 Baptist Platinum.

Posts 9008
Forum MVP
Bruce Dunning | Forum Activity | Replied: Sat, Jan 9 2016 4:41 AM

MJ. Smith:

Bruce Dunning:
That's an interesting thought. It makes me wonder what percentage of Logos uses are forum users.

Forum Activity: 186,437 users have contributed to 101,098 threads and 769,461 posts.

IIRC a couple of years or more ago we were told there were > 1 million users.

Thanks for the reminder. I knew this in general terms. I just didn't know any details -1 million, 3 million, desktop, mobile etc. I also realize that this sort of information is not shared publicly but it would be interesting to know.

Using adventure and community to challenge young people to continually say "yes" to God

Page 4 of 12 (238 items) « First ... < Previous 2 3 4 5 6 Next > ... Last » | RSS