Personnel changes at Faithlife

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This post has 237 Replies | 19 Followers

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SineNomine | Forum Activity | Replied: Sat, Jan 9 2016 7:33 AM

Bob Pritchett:
I feel a little compelled to respond here in the forums because, though you're kinder than some local critics, your opinion matters a lot more.

Bob, here are the four principal tangible results of my opinion:

I'm going to keep my buying strategy exactly the same as before: buy what's worth it to me when it's worth it to me. Your programs and apps do enough well enough and your resource offerings are good enough that I'm happy with my purchases so far and I foresee myself continuing to incrementally expand my presently four-figure investment. The personnel changes thus far don't affect any of this at all, as long as there keeps being competent and kind people when I have cause to send an email. And I'm sure there will be.

I'm also going to keep recommending Verbum, Logos, and Noet to people I think it would benefit. I've already been personally and directly responsible for $1000's in sales that way and I hope to be responsible for plenty more over the years, especially to Catholic Verbum customers.

I'm also going to keep making and supporting resource suggestions and program improvement suggestions.

And I'm going to keep snapping up freebies, as long as you keep offering them.

Smile

Posts 797
Lew Worthington | Forum Activity | Replied: Sat, Jan 9 2016 9:03 AM

SineNomine:

I'm going to keep my buying strategy exactly the same as before....

I'm also going to keep recommending Verbum, Logos, and Noet to people I think it would benefit....

I'm also going to keep making and supporting resource suggestions and program improvement suggestions....

And I'm going to keep snapping up freebies, as long as you keep offering them.

Smile

That pretty much sums up my stance. My typical reaction over the last few version releases was to upgrade my base package, and I will probably do the same thing when 7 comes out. I'll continue buying commentaries and other goodies in Logos format (it's been years since I've done any other format, including dead tree versions), and I'll continue buying pre-pubs and community pricing items and encouraging folks to put bids on these great resources.

I am not concerned about the future; I'll be using Logos (or whatever the name is) 20 or 30 years from now, and I don't regret foregoing physical books for Logos resources. Logos will likely outlast me. And my kids.

Posts 605
Steve Maling | Forum Activity | Replied: Sat, Jan 9 2016 9:31 AM

Sine Nomine and Lew pretty well express my views and confidence as well.

Posts 676
Robert Peters | Forum Activity | Replied: Sat, Jan 9 2016 11:01 AM

As Logos users we really should have saw this coming. Why you might ask? Well because additions to the last couple of months, that almost guaranteed this would happen.  Its things we as Logos users all wanted. We wanted to know what resources we might own or not on on various bundles besides the regular dynamic pricing. We got that. I am almost positive that demonstrated less of a need for more salespeople.  I like dealing with one salesperson, but with the independent users we have, it makes it almost unnecessary to have so many salespeople on staff. I know we do not like it, but when users change their must be a change the business model as well. Logos cannot continue to  go in the direction it is going if it does not make changes to its business model. 

Posts 196
Stephen Terlizzi | Forum Activity | Replied: Sat, Jan 9 2016 12:10 PM

Robert Peters:

As Logos users we really should have saw this coming. Why you might ask? Well because additions to the last couple of months, that almost guaranteed this would happen.  Its things we as Logos users all wanted. We wanted to know what resources we might own or not on on various bundles besides the regular dynamic pricing. We got that. I am almost positive that demonstrated less of a need for more salespeople.  I like dealing with one salesperson, but with the independent users we have, it makes it almost unnecessary to have so many salespeople on staff. I know we do not like it, but when users change their must be a change the business model as well. Logos cannot continue to  go in the direction it is going if it does not make changes to its business model. 

I think you are spot on. I looked back into my order history and, with the exception of the selection and purchase of the initial Verbum package, I generally did not use Verbum sales for any of the upgrades or add-on purchases. In the engagements I had with Sales after the initial purchase, I did not get any solid advice on product or any discount beyond the online price - pretty much just marketing offers.

I suspect you are correct that Faithlife is streamlining its cost of sales by reducing the Sales organization. However, they will need to enhance their digital marketing and online sales, particularly if the number on this thread that 95% of the initial customers never buy an added resource is true. Given its narrow target market, Faithlife needs a recurring revenue stream from its loyal customers through cross-sales like Proclaim, add-on purchases by its perpetual license customers, and/or recurring revenue through a subscription model with Logos Now.

I will continue to buy resources as needed...and obviously take advantage of the free offers!  :)

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Jacob Hantla | Forum Activity | Replied: Sat, Jan 9 2016 1:28 PM

Thanks, Bob. You had no obligation to respond on here at all. I appreciate your openness, your willingness to explain. And most of all I appreciate the culmination of your years of risk, management, and crazy hard work: Logos, which benefits me every single day.

Jacob Hantla
Pastor/Elder, Grace Bible Church
gbcaz.org

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Mark Barnes | Forum Activity | Replied: Sat, Jan 9 2016 1:48 PM

Robert Peters:
As Logos users we really should have saw this coming. Why you might ask? Well because additions to the last couple of months, that almost guaranteed this would happen.  Its things we as Logos users all wanted. We wanted to know what resources we might own or not on on various bundles besides the regular dynamic pricing. We got that. I am almost positive that demonstrated less of a need for more salespeople.  I like dealing with one salesperson, but with the independent users we have, it makes it almost unnecessary to have so many salespeople on staff. I know we do not like it, but when users change their must be a change the business model as well. Logos cannot continue to  go in the direction it is going if it does not make changes to its business model. 

I agree with this. I'm sad for people who have been let go, and who served me well, but it always seemed crazy to me that in 2015 it was cheaper to buy a product through a sales person than to buy it online.

If Faithlife is changing its discount policy so that the price shown online is the best price you can get (which I suspect we all think should be the case), then the need for a large sales staff is much reduced.

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JT (alabama24) | Forum Activity | Replied: Sat, Jan 9 2016 3:15 PM

Mark Barnes:

If Faithlife is changing its discount policy so that the price shown online is the best price you can get (which I suspect we all think should be the case), then the need for a large sales staff is much reduced.

Additionally, as FL moves towards having a larger subscriber base for "logos now," there will be less need for the "operators standing by to take your order" every couple years. Many people will bypass the purchase of a new base package if they are getting the new features via the subscription route. 

OSX & iOS | Logs |  Install

Posts 824
GregW | Forum Activity | Replied: Sat, Jan 9 2016 3:34 PM

Mark Barnes:
I agree with this. I'm sad for people who have been let go, and who served me well, but it always seemed crazy to me that in 2015 it was cheaper to buy a product through a sales person than to buy it online.

Me too. I rarely used a Sales Rep, and am somewhat offended by the idea that you could get better prices by calling one than I could online. For those of us living multiple time zones away, it was always difficult to get through anyway, even with a UK phone number to call. I didn't initially buy Logos through a Sales Rep and only ever used them when it was a "ring us for a price/offer" promotion. They also presumably accounted for a fair proportion of the Gross Profit in commission and employment costs for those customers who used them, so I can see why it didn't make sense to keep such a large Sales Department. 

There is a linked issue that I think FL needs to consider though: I got into Logos in the first place because I bought a book that had a Libronix CD in the back with a version of the book and the software on it. I also notice from the Forums that quite a lot of others also got the product in the first place via CDs in bookshops, whether as Base Packages or as books in the Libronix format. As this channel is now closed, I wonder how newer users are coming to Logos, and how many potential users are being lost due to the non-availability of CD or USB-based products in the bookshops, at conferences, etc. 


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Posts 602
Bill Anderson | Forum Activity | Replied: Sat, Jan 9 2016 4:05 PM

I, too, add my concern for those affected by the reductions, and to the entire Faithlife organization that must weather this.

I have bought most of my resources online as well, which is why I was surprised that a Faithlife sales rep left me a voicemail yesterday saying that he had some commentary offers he thought I would like and asked me to call back. I can't remember the last time I received a sales call from Faithlife.

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Bruce Dunning | Forum Activity | Replied: Sat, Jan 9 2016 5:58 PM

Mark Barnes:
If Faithlife is changing its discount policy so that the price shown online is the best price you can get (which I suspect we all think should be the case), then the need for a large sales staff is much reduced.

Agreed. I too feel bad for those who have been let go but personally I don't like it when I have to call someone to get a better price than is listed on line. In my opinion the price listed should be the best price.

Using adventure and community to challenge young people to continually say "yes" to God

Posts 523
Fasil | Forum Activity | Replied: Sat, Jan 9 2016 7:10 PM

Bruce Dunning:

Mark Barnes:
If Faithlife is changing its discount policy so that the price shown online is the best price you can get (which I suspect we all think should be the case), then the need for a large sales staff is much reduced.

Agreed. I too feel bad for those who have been let go but personally I don't like it when I have to call someone to get a better price than is listed on line. In my opinion the price listed should be the best price.

Very much agreed. Some people get the best deal and others don't. This always  is a disappointment for me. Please FL change this. Offer your best prices online. Thanks.

Posts 263
Greg Corbin | Forum Activity | Replied: Sat, Jan 9 2016 7:44 PM

Thank you, Bob, for once again communicating clearly with all of us.  Please allow me to add my name to the chorus of those who agree that having the best prices on the internet is long overdue in today's world. The sales team for FaithLife should be available to answer questions, give advice regarding purchase/value decisions, and otherwise help facilitate purchases. There should never be "secret" prices available only to those who talk to a sales rep. Now that the website displays what is "new to me" with any upgrade or purchase of a bundle, I very much prefer to examine the information myself online and make my own decisions about value to me. Once I have made the decision to purchase something, it is really an inconvenience to have to contact sales "just in case" I could get a further discount by asking.

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MJ. Smith | Forum Activity | Replied: Sat, Jan 9 2016 11:49 PM

Hmmm - how long did it take you to find it? If you start at "most recent"

I've never worked there but know that they regularly get "best places to work" awards and know from being an IT manager that IT makes herding cats look easy - you want creative, independent thinkers to work as a team ... and IT employees are not noted for people-skills or conventional behavior. So why are you deliberately pointing out discord where discord is to be expected ... and where the overall picture is not bleak why do you select and publicize the disgruntled?

So let's provide another piece of selective feedback that breaks my heart ... and notice how recent it is.

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

Posts 235
C M | Forum Activity | Replied: Sun, Jan 10 2016 12:43 AM

Wow!  "Smoking Gun?" Regardless, truth in all its forms can endure close examination.

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Mark Barnes | Forum Activity | Replied: Sun, Jan 10 2016 1:09 AM

David Roberts:

I do hope you read Bob's response to that.

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Jack Caviness | Forum Activity | Replied: Sun, Jan 10 2016 3:28 AM

Bruce Dunning:
In my opinion the price listed should be the best price.

Absolutely. I have almost never used a sales rep, and the last time I tried, I was told that the web price was the best I could get.

Sorry to see people lose their job. Perhaps it shows that FL needs more realism in their plans for explosive growth.

Posts 161
David Roberts | Forum Activity | Replied: Sun, Jan 10 2016 5:49 AM

Mark Barnes:

I do hope you read Bob's response to that.

Yes, and I appreciate that, it's just sometimes the truth lies in the middle of two positions, and until today I had a good impression of the Logos team, but all this calls into question some things. Regardless, even if there were/are some bad eggs, I know there are many really awesome people working at Logos. It's just a bit like when people find out their favourite celebrity isn't exactly like you dreamed, you see I deeply truly believe in the mission of Logos and how it can nurture the body of Christ. And when you believe in it's potential and mission as much as I do, you can become nostalgic and view the team as angels. Yes, it's true, I'm infatuated with team Logos. :p But all this has brought me back to the ground, a place we call reality.

Posts 161
David Roberts | Forum Activity | Replied: Sun, Jan 10 2016 5:54 AM

MJ. Smith:

Hmmm - how long did it take you to find it? If you start at "most recent"

I found the link precisely at that location from a comment at the bottom of a news article on the layoffs. But rest assured I don't take negative comments against Logos as the gospel truth, but there is some hearing out I afford them.

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