Logos 4 crashing - log files attached. How can I get up and running?

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Richard Lyall | Forum Activity | Posted: Tue, Jan 26 2016 5:52 AM

I'm back on my old XP laptop while my newer laptop is awaiting repair. There are two issues:

1. Logos 4.6 is crashing shortly after the main app starts up (log files attached). There were some issues with downloads freezing, so I've had to force quit the Logos Indexer a couple of times and that's when the crashing started I think, but I haven't used Logos on this laptop for quite a while so it's hard to be sure.4861.Logos4.zip

2. Logos is unable to synchronise files - comes up with the yellow triangle.

Any help appreciated!

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Forum MVP
Graham Criddle | Forum Activity | Replied: Tue, Jan 26 2016 6:04 AM

Richard Lyall:
1. Logos 4.6 is crashing shortly after the main app starts up (log files attached). There were some issues with downloads freezing, so I've had to force quit the Logos Indexer a couple of times and that's when the crashing started I think, but I haven't used Logos on this laptop for quite a while so it's hard to be sure.4861.Logos4.zip

The crash looks like a problem with a Guide - probably doing something which isn't supported in Logos 4. Do you get a crash if you open to a blank layout and don't open any Guides.

Richard Lyall:
2. Logos is unable to synchronise files - comes up with the yellow triangle.

This may be due to updates on the sync servers no longing working with Logos 4

Bradley suggested this might happen at https://community.logos.com/forums/p/113509/757419.aspx#757419 

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LogosEmployee
  1. think this is caused by using reverse interlinear resources that are too new for 4.6b to understand (but were incorrectly marked as compatible with that version when we shipped them). It might be fixed by updating to the latest 4.6c SR.
  2. The logs record that sync is timing out trying to contact our servers. I'm not exactly sure what the cause of this problem is.
Posts 809
Richard Lyall | Forum Activity | Replied: Tue, Jan 26 2016 7:08 AM

Thanks for replies. I have opened L4 with a blank layout in the meantime. There was a 2GB update download so it may well be that the updated RIs are causing the crash.

I have set Update Channel to Default (was set to Beta) to see if I can update to 4.6c SR, but "Update now" comes up with "no updates available." 

I'm on a fast broadband connection and L4 is able to download updates, though it often does get stuck while downloading, so maybe that's connected with the synchronisation issue?

Can I force an update to 4.6c SR?

Thanks
Richard

Posts 8084
LogosEmployee

Richard Lyall:
Can I force an update to 4.6c SR?

You could try the link here: https://www.logos.com/downloads/logos4 

As Graham mentioned, we don't support Logos 4 or Windows XP anymore, so we can't help troubleshoot the installation if that doesn't work.

Posts 809
Richard Lyall | Forum Activity | Replied: Tue, Jan 26 2016 9:32 AM

Yes I know, but there's usually someone in the Logos community who can help, whether officially supported or not.

It looks like there's a bigger problem with connecting to Logos servers but it looks like I'm not going to solve that one.

Thanks anyway.

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