Synchronizing never ends

Beginning today, when I start Logos the synchronizing never stops. I tried it several times. Each time, the same exact message appears in the log file:

Program Version: 6.9 SR-1 (6.9.0.0044)
Time: 2016-02-23 10:35:14 -08:00 (2016-02-23T18:35:14Z)
Error downloading user events.
Libronix.Utility.Net.WebServiceException: Status code not handled. Request: GET https://usereventsapi.logos.com/v1/events (status InternalServerError, content type 'application/json; charset=utf-8', content length 35)
at Libronix.Utility.Json.Web.AutoWebServiceRequest`1.HandleResponseCore(WebServiceResponseHandlerInfo`1 info)
at Libronix.Utility.Net.WebServiceRequestBase`1.DoGetResponse(HttpWebRequest webRequest, Func`2 getWebResponse, IWorkState workState)
at Libronix.Utility.Net.WebServiceRequestBase`1.GetResponse(IWorkState workState)
at Logos.UserEvents.Client.UserEventServiceClient.GetEvents(String eTag)
at Logos.UserEvents.Manager.UserEventManager.DoUpdate()
content: {"message":"An error has occurred"}

Thanks for your help!

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Comments

Rick

They are having server problems. http://status.faithlife.com

Ken Carlson

I let the sych run for about 25 minutes. Eventually it stopped, with a red ! where the sych icon usually goes. It produced an additional error message in the log:

Program Version: 6.9 SR-1 (6.9.0.0044)
Time: 2016-02-23 10:42:13 -08:00 (2016-02-23T18:42:13Z)
Exception while syncing client: CustomDictionaries
System.AggregateException: One or more errors occurred. ---> Libronix.Utility.Net.WebServiceException: Status code not handled. Request: GET https://customdictionariesapi.logos.com/v1/sync/down?serverId=customdictionaries-recovered&clientId=a9556f4dcdcc44599ff3917f8bfc156a&since=150876,305701 (status InternalServerError, content type 'application/json; charset=utf-8', content length 35)
at Libronix.Utility.Json.Web.AutoWebServiceRequest`1.HandleResponseCore(WebServiceResponseHandlerInfo`1 info)
at Libronix.Utility.Net.WebServiceRequestBase`1.DoGetResponse(HttpWebRequest webRequest, Func`2 getWebResponse, IWorkState workState)
at Libronix.Utility.Net.WebServiceRequestBase`1.<>c__DisplayClassa.<>c__DisplayClassc.<BeginGetResponse>b__7(IAsyncResult ar)
at Libronix.Utility.Threading.AsyncResult.EndInvoke()
at Libronix.Utility.Net.WebServiceRequestBase`1.EndGetResponseForTask(IAsyncResult asyncResult)
at System.Threading.Tasks.TaskFactory`1.FromAsyncCoreLogic(IAsyncResult iar, Func`2 endFunction, Action`1 endAction, Task`1 promise, Boolean requiresSynchronization)
--- End of inner exception stack trace ---
at System.Threading.Tasks.Task`1.GetResultCore(Boolean waitCompletionNotification)
at Logos.CustomDictionaryServices.Client.CustomDictionaryDocumentClient.<GetLatestItemsAsyncCore>b__12(Task`1 x)
at System.Threading.Tasks.ContinuationResultTaskFromResultTask`2.InnerInvoke()
at System.Threading.Tasks.Task.Execute()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Logos.Sync.V3.SyncV3Client.<SyncDownAsync>d__4a.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Logos.Sync.V3.SyncV3Client.<SyncAsync>d__5.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Logos.Sync.Client.SyncManager.SyncManagerThread()
---> (Inner Exception #0) Libronix.Utility.Net.WebServiceException: Status code not handled. Request: GET https://customdictionariesapi.logos.com/v1/sync/down?serverId=customdictionaries-recovered&clientId=a9556f4dcdcc44599ff3917f8bfc156a&since=150876,305701 (status InternalServerError, content type 'application/json; charset=utf-8', content length 35)
at Libronix.Utility.Json.Web.AutoWebServiceRequest`1.HandleResponseCore(WebServiceResponseHandlerInfo`1 info)
at Libronix.Utility.Net.WebServiceRequestBase`1.DoGetResponse(HttpWebRequest webRequest, Func`2 getWebResponse, IWorkState workState)
at Libronix.Utility.Net.WebServiceRequestBase`1.<>c__DisplayClassa.<>c__DisplayClassc.<BeginGetResponse>b__7(IAsyncResult ar)
at Libronix.Utility.Threading.AsyncResult.EndInvoke()
at Libronix.Utility.Net.WebServiceRequestBase`1.EndGetResponseForTask(IAsyncResult asyncResult)
at System.Threading.Tasks.TaskFactory`1.FromAsyncCoreLogic(IAsyncResult iar, Func`2 endFunction, Action`1 endAction, Task`1 promise, Boolean requiresSynchronization)
content: {"message":"An error has occurred"}<---

Alex Scott

Working now