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Bruce Dunning | Forum Activity | Posted: Sat, Mar 12 2016 4:56 PM

ipad mini - 2012 with up to date software 9.2.1

Logos version 5.1.4

Logos crashes every time I search even after reinstalling three times.

Suggestions?

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JT (alabama24) | Forum Activity | Replied: Sat, Mar 12 2016 5:44 PM

Can you explain or give a screenshot of your search? What is your internet like?

OSX & iOS | Logs |  Install

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Bruce Dunning | Forum Activity | Replied: Sat, Mar 12 2016 6:17 PM

Here is a screen shot. As you can see the two pull-down menus at the top are not even showing and the entire things freezes up and eventually crashes. Sad

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Kevin Byford (Faithlife) | Forum Activity | Replied: Sat, Mar 12 2016 6:54 PM

Bruce Dunning:

ipad mini - 2012 with up to date software 9.2.1

Logos version 5.1.4

Logos crashes every time I search even after reinstalling three times.

Suggestions?

What model number is your iPad Mini?  We've seen an issue similar to this before with older iPad Mini's and expect it's probably a memory related issue.

Also, how long did you wait after reinstalling before attempting to use Search?

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Bruce Dunning | Forum Activity | Replied: Sun, Mar 13 2016 4:05 AM

Kevin Byford (Faithlife):
What model number is your iPad Mini?  We've seen an issue similar to this before with older iPad Mini's and expect it's probably a memory related issue.

Thanks for responding. The model number is A1432 and yes, it is an older one (2012).

Kevin Byford (Faithlife):
Also, how long did you wait after reinstalling before attempting to use Search?

Each time was different. The first time it was days. The next times it was minutes.

Thanks for taking time to respond Kevin.

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Kevin Byford (Faithlife) | Forum Activity | Replied: Mon, Mar 14 2016 9:55 AM

Bruce Dunning:
Thanks for responding. The model number is A1432 and yes, it is an older one (2012).

Could you please send in your device logs by using "Report a Problem" under the Help menu?

I'm curious - do you have a lot of collections?

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Bruce Dunning | Forum Activity | Replied: Mon, Mar 14 2016 10:32 AM

Kevin Byford (Faithlife):
Could you please send in your device logs by using "Report a Problem" under the Help menu?

I'm at work now but will do so later when I get home.

Kevin Byford (Faithlife):
I'm curious - do you have a lot of collections?

Yes.

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Bruce Dunning | Forum Activity | Replied: Mon, Mar 14 2016 3:08 PM

Bruce Dunning:

Kevin Byford (Faithlife):
Could you please send in your device logs by using "Report a Problem" under the Help menu?

I'm at work now but will do so later when I get home.



I am now at home and tried more than a dozen times before I could choose "Report a Problem". It crashed and crashed but I finally was able to submit a report. I'm frustrated at continually having to delete and reinstall. Any other suggestions?

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Kevin Byford (Faithlife) | Forum Activity | Replied: Mon, Mar 14 2016 3:47 PM

A similar 1st Gen iPad Mini issue was reported once before (https://community.logos.com/forums/t/121988.aspx) but the customer was unable to send logs for the FSB app (the one that was crashing).  His solution was to purchase a new iPad Mini 4 and the problem disappeared.

This is likely a memory issue since the A1432 has 512MB of RAM.  I've written up a case for the dev team but there's not an immediate workaround that I'm aware of.  Before updating the app did you use iTunes to back up your device?

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Bruce Dunning | Forum Activity | Replied: Mon, Mar 14 2016 4:47 PM

Kevin Byford (Faithlife):
A similar 1st Gen iPad Mini issue was reported once before (https://community.logos.com/forums/t/121988.aspx) but the customer was unable to send logs for the FSB app (the one that was crashing).  His solution was to purchase a new iPad Mini 4 and the problem disappeared.

Well, I really don't want to purchase a new one since this works in every other way.

Kevin Byford (Faithlife):
This is likely a memory issue since the A1432 has 512MB of RAM.  I've written up a case for the dev team but there's not an immediate workaround that I'm aware of.

Thanks for the explanation although it doesn't sound particularly promising.

Kevin Byford (Faithlife):
Before updating the app did you use iTunes to back up your device?

Unfortunately no.

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Kevin Byford (Faithlife) | Forum Activity | Replied: Mon, Mar 14 2016 5:18 PM

I'll bring this up with the team tomorrow.  My iPad 3 is older than your iPad Mini 1st Gen but it has twice the memory and I've never had an issue with crashes like this.  We'll have to do some profiling with the app and see what can be done.  Sorry about the issue.

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Bruce Dunning | Forum Activity | Replied: Mon, Mar 14 2016 5:54 PM

Kevin Byford (Faithlife):
I'll bring this up with the team tomorrow.

Thanks so much! I really appreciate it.

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Kevin Byford (Faithlife) | Forum Activity | Replied: Tue, Mar 15 2016 3:49 PM

Bruce,

If you close all of the apps on your device except for Logos, does the app work any better?

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Bruce Dunning | Forum Activity | Replied: Tue, Mar 15 2016 5:20 PM

Kevin Byford (Faithlife):

Bruce,

If you close all of the apps on your device except for Logos, does the app work any better?

To fully test this again I deleted the app one more time and let it index with no other apps running. Then I used it to navigate and that worked fine. Unfortunately just doing a basic Bible search caused it to crash again, just like every time.  Sad

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Kevin Byford (Faithlife) | Forum Activity | Replied: Wed, Mar 16 2016 1:45 PM

Bruce,

Just an update - the developer thinks the issue is related to having a lot of resource collections, he's still debugging it.

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Bruce Dunning | Forum Activity | Replied: Wed, Mar 16 2016 1:57 PM

Thanks Kevin. I really appreciate your continual communication and work on this. Much appreciated!

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Kevin Byford (Faithlife) | Forum Activity | Replied: Fri, Mar 18 2016 3:53 PM

Bruce Dunning:

Thanks Kevin. I really appreciate your continual communication and work on this. Much appreciated!

We believe this is fixed in internal builds. The crash had to do with having hundreds of collections and the search code wasn't handling it very well.  It should be available in the 5.2 beta and stable releases (we hope to have a beta ready sometime next week).

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Bruce Dunning | Forum Activity | Replied: Fri, Mar 18 2016 4:57 PM

Kevin Byford (Faithlife):
We believe this is fixed in internal builds. The crash had to do with having hundreds of collections and the search code wasn't handling it very well.  It should be available in the 5.2 beta and stable releases (we hope to have a beta ready sometime next week).

You and your team rock! Please pass on my deepest appreciation for all your work!

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Kevin Byford (Faithlife) | Forum Activity | Replied: Mon, Mar 28 2016 4:56 PM

Bruce,

We've shipped a 5.2 beta app to TestFlight. You are welcome to join the beta to try it out to see if it resolves the issue.  Please send me an email at kevin dot byford at faithlife dot com to get you started.

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Bruce Dunning | Forum Activity | Replied: Mon, Mar 28 2016 4:59 PM

Kevin Byford (Faithlife):

Bruce,

We've shipped a 5.2 beta app to TestFlight. You are welcome to join the beta to try it out to see if it resolves the issue.  Please send me an email at kevin dot byford at faithlife dot com to get you started.

Thanks Kevin. I'm about to go overseas for 3 weeks beginning tomorrow so participating in the beta is probably not the wisest thing to do now. I may just wait until I return to see where things stand. Would you anticipate the beta still going after another 3 weeks or is it just better to wait for the stable release?

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