Clicking Factbook causes Logos 6 to crash

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Nathan Jenkins | Forum Activity | Posted: Tue, Mar 15 2016 12:32 AM

OSX Yosemite - 10.10.5

Logos - 6.10.0.0026

I tried to post a video, but it didn't work

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MJ. Smith | Forum Activity | Replied: Tue, Mar 15 2016 1:21 AM

Welcome to the forums? Did you use the paper clip icon to attach the video? If you did, the next most likely cause for being unable to upload is file size.

Any chance that your installation had not finished indexing?

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

Posts 2
Nathan Jenkins | Forum Activity | Replied: Tue, Mar 15 2016 1:53 AM

Hi M.J.,

Thanks for the reply. The video was very large; likely why I couldn't upload.

Do you know if there is a way to turn on a 'notification' of indexing's progress, so as to avoid doing anything with Logos whilst it's sorting itself out?

Cheers,

Nathan

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Graham Criddle | Forum Activity | Replied: Tue, Mar 15 2016 1:58 AM

Hi Nathan

Nathan Jenkins:
Do you know if there is a way to turn on a 'notification' of indexing's progress, so as to avoid doing anything with Logos whilst it's sorting itself out?

In Tools -> Program Settings there is an option to "Show the Notification Bar" - if enabled, this will show you (among other things) the status of indexing

Is the crash repeatable?

If so, please enable diagnostic logging, start Logos, cause the crash and upload logs in a reply to this thread using the paperclip icon. Details of enabling logging are at https://www.logos.com/support/logos6/mac/report-problem 

Graham

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JT (alabama24) | Forum Activity | Replied: Tue, Mar 15 2016 6:03 AM

Nathan Jenkins:

OSX Yosemite - 10.10.5

Logos - 6.10.0.0026

If that is the case, you are out of date. Please update your engine first and see if that fixes it. 

Out of curiosity: why haven't you kept up with OSX updates?

OSX & iOS | Logs |  Install

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LogosEmployee

There is a crash in Factbook in 6.10 that was fixed in SR-2; please try installing it from the links here: https://community.logos.com/forums/p/123959/809548.aspx#809548 

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