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JeremyS | Forum Activity | Replied: Tue, Apr 26 2016 6:29 PM

Kevin-

probably only the phone was restored as I must have had the ipad before I got logos. The circles in the app are filled in however as if the resource is already downloaded. As stated above, there is a 'remove' button for these resources as if they are downloaded, but the app treats them as though they are not downloaded. Not the end of the world, but getting this bug sorted would minimize shock and terror when on overseas ministry trips without a paper bible LOL

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Kevin Byford (Faithlife) | Forum Activity | Replied: Tue, Apr 26 2016 7:23 PM

JeremyS,

I completely understand but would like to take a look at your iPhone app device logs to ensure the restore process was finished; if it wasn't the logs might help fix the issue.  Under the Help menu there's a "Report a Problem" item - if possible it would be great if you sent these to us.  Sorry about your experience, not fun.

Posts 69
JeremyS | Forum Activity | Replied: Tue, Apr 26 2016 10:48 PM

hmm i already deleted and reinstalled the app. so i'm not sure the logs will still be there!

Posts 1881
Donnie Hale | Forum Activity | Replied: Wed, Apr 27 2016 5:29 AM

Kevin Byford (Faithlife):
On the other hand, I'm curious whether or not this would have happened if all of the previously downloaded books had completed downloading since I'm not convinced that process succeeded.  The app should really be more indicative of background processes (there are already cases for this) instead of just using the spinning indicator.

I wasn't clear that the problems I was seeing with footnotes spinning and ToC not working, etc., happened days / weeks after the downloading had completed (spinning ended). As I mentioned, the books in which I had these problems reported that they had been downloaded (e.g. the info window had a "Remove" button).

I'll see if I can get logs uploaded. I really do have to add an account to Apple Mail - I've never opened it. ;)

Donnie

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Kevin Byford (Faithlife) | Forum Activity | Replied: Wed, Apr 27 2016 10:43 AM

Donnie Hale:
I wasn't clear that the problems I was seeing with footnotes spinning and ToC not working, etc., happened days / weeks after the downloading had completed (spinning ended).

When the spinning stops it doesn't necessarily mean all background processing is complete.  If the app isn't given time to prepare the library and reindex that will cause problems, and this is why we have existing cases to improve UI feedback so customers actually realize the app isn't yet finished with a process.

Posts 1881
Donnie Hale | Forum Activity | Replied: Thu, Apr 28 2016 6:53 AM

Kevin Byford (Faithlife):
When the spinning stops it doesn't necessarily mean all background processing is complete.  If the app isn't given time to prepare the library and reindex that will cause problems

What has to be true for the app to be able to prepare and reindex the library? Does it have to be open and active? Merely open (i.e. not terminated by iOS)?

I'm not doubting you, but as I said, this was days and weeks after the spinning stopped. And I'm on the iPad for extended periods every day, including in the Bible! app itself. So I would think that irrespective of whether I'm being provided any feedback, the app would have had enough time to complete those processes.

Donnie

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JT (alabama24) | Forum Activity | Replied: Thu, Apr 28 2016 7:21 AM

Donnie Hale:
I'm not doubting you, but as I said, this was days and weeks after the spinning stopped.

It has to be done all at once, without the app closing, else the installation becomes corrupt. That is why I suggest users be judicious in how many resources they download. 

OSX & iOS | Logs |  Install

Posts 1881
Donnie Hale | Forum Activity | Replied: Thu, Apr 28 2016 10:48 AM

Well those are two new pieces of information: 1) More occurs than just the download (I knew there was a "reindex" command but not that it was synchronous with the completion of downloading, for each download); 2) That it has to happen all at once. Seems like that second point would be more important to fix than giving the user some kind of feedback that background work is ongoing. It's not user-friendly, let alone realistic, to expect customers not to leave the app on a mobile device. What if their phone rings?

As far as judicious in downloads, there's a minimum set of resources you sort of have to have downloaded for the app to be useful in numerous scenarios. I probably have ~100 resources downloaded. That seems like a reasonable balance between usefulness in offline scenarios and avoiding the re-install / corruption issues that you point out all the time.

Donnie

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Forum MVP
JT (alabama24) | Forum Activity | Replied: Thu, Apr 28 2016 11:27 AM

Donnie Hale:
I probably have ~100 resources downloaded.

That isn't likely a big problem... although some resources are particularly large. I like to have the ESVSB downloaded, for example... but that can take 10+ minutes to download by itself.

OSX & iOS | Logs |  Install

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