L6.12-SR1 Repeatable Crash on OS X

Page 1 of 1 (7 items)
This post has 6 Replies | 2 Followers

Posts 2034
Forum MVP
Reuben Helmuth | Forum Activity | Posted: Fri, Jun 10 2016 3:14 PM

When selecting the "+" symbol to add a resource ON A FLOATING WINDOW, Logos crashes immediately. This problem was present before the Service Release and is still present. To reproduce, clear the layout, open the ESV, float the ESV tab, click on the plus symbol, and bingo!

7573.LogosLogs.Reuben.20160610-170705.zip

Posts 2718
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Fri, Jun 10 2016 4:02 PM

Hi Reuben,

I can't reproduce this crash. Could you get us the following info:

  1. Upload your Mac crash report /Users/Reuben/Library/Logs/DiagnosticReports/Logos_2016-06-10-170705_Reubens-MacBook-Pro.crash
  2. Let us know in Logos what your font size and scaling and the program scaling. 
  3. Could you also get us a video of when this crash occurs?

This info would be help us track down what is causing this.

In Christ,

Philana

Posts 2034
Forum MVP
Reuben Helmuth | Forum Activity | Replied: Sat, Jun 11 2016 9:14 AM

Thanks for your reply Philana!

1. 8176.Logos_2016-06-10-170705_Reubens-MacBook-Pro.crash.zip

2. 

3. Screencast

Hopefully this helps!

EDIT: It is the 85% program scaling that's the culprit! (You need to set this via the command box.)

Posts 2718
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Wed, Jun 15 2016 1:29 PM

This should now be fixed in 6.12 SR-2.

Posts 6
Kevin Jay Callaway | Forum Activity | Replied: Sat, Jun 18 2016 9:45 AM

Dear Philana-after updating to the latest 6.12 SR-2 on Logos my library only has 64 total resources on any of my Mac desktop or Laptop computers. All my mobile devices are not effected. I have emailed tech support at Logos and so far no-one has directed me to a solution. I noted that you were the author of the update and wondered if you have had any similar enquires/complaints about this update? Thanks so much! Kevin Callaway 

 

Posts 8075
LogosEmployee
Bradley Grainger (Faithlife) | Forum Activity | Replied: Sat, Jun 18 2016 11:43 AM

The mobile apps come with a number of free resources (including the ESV) that are only available for online use. The licenses for those free resources are only available in the mobile apps, and do not work on desktop/laptop computers.

I checked your purchase history and didn't see a purchase of the ESV (or a package containing it).

Is it possible that this describes your situation? Or do you know that you used to have access to the ESV on desktop and it's no longer there?

Posts 8075
LogosEmployee
Bradley Grainger (Faithlife) | Forum Activity | Replied: Sat, Jun 18 2016 12:15 PM

Another possibility: I do see that you have "Temporary Access" (I'm not sure why or for how long) to "Logos Silver 6 Crossgrade". This crossgrade package does not include any Bibles, but only the datasets that were added in Logos 6. Is it possible that you also had temporary access to a Logos 5/6 base package that recently expired?

Page 1 of 1 (7 items) | RSS