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Paul Loeffler | Forum Activity | Posted: Mon, Jul 18 2016 12:01 PM

Our announcement videos are randomly going silent during our services.  So, it will work during one service (and during all our previews to make sure it works), but then it will quit giving sound during another service. Restart Proclaim, and it works again... until it doesn't the next Sunday.  Of course, we check the various sound level options on the computer, and they're all working properly.  It's not the sound board because it's registering that there's no sound getting to it from the computer.  It's random, and we're struggling to replicate it in order to find out what's wrong.  Suggestions?

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Peter June | Forum Activity | Replied: Mon, Jul 18 2016 2:40 PM

Hi, Paul, and sorry about the frustrations. I took a look at your presentations and the videos in question were uploaded locally, so I couldn't test them myself. It sounds like you haven't been able to reproduce the issue consistently, which makes this tough on both our ends, but there is some diagnostic info that might help to point us in the right direction.

First, which operating system is this happening on? Second, if you could please provide us with a copy of your log files (directions here) from that machine we can have a closer look.

Posts 24
Paul Loeffler | Forum Activity | Replied: Mon, Jul 18 2016 3:01 PM

We're using a Mac system.

I have loaded the actual video onto the system to help you get a handle on it... assuming it is a help. I've chosen not to load that file because it seems silly to load onto your system if we don't have to. However, if that's the easy answer, I won't hesitate.

Here are the logs.

7701.Proclaim Logs.zip

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