Dear FaithLife: Is there a specific point person for Accessibility & Assistive Tech issues?

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Posts 1988
SineNomine | Forum Activity | Posted: Mon, Sep 5 2016 5:55 AM

For many sets of needs, features, products, etc., FaithLife has one or more people who look at the forums and/or answer phones/emails regarding these things and who contact other FaithLife employees as appropriate. There are people who look after different product lines, apps, etc., and they tend to do a very good job of customer service and support on the forums, which is great.

Is there any kind of 'principal contact person' for Accessibility issues at FaithLife? Is there more than one, broken down by type (e.g., for mobile apps, A. Smith, for desktop B. Jones; alternatively, for visuals C. Williams, for audio D. Johnson)? Who at FaithLife should we be expecting to see and potentially reply to questions, suggestions, concerns, etc. posted in this forum?

I've seen versions of this basic question/concern posted within threads in other forums, so I want to ask it directly here.

A lot of the times that I've seen accessibility-related concerns on these forums over the years, even now, they've been accompanied by concerns that FaithLife isn't paying attention or doesn't really care. I'm quite sure that's not true, but if you (FL) were to clarify for us the relevant lines of communication, it would go a long way toward alleviating those worries, making some of your customers a lot happier, and probably also selling more of your products. Smile

Posts 116
Willie | Forum Activity | Replied: Mon, Sep 5 2016 10:44 PM

SineNomine

Thanks for submitting this SineNomine.  Very well written!  I look forward to their reply.

Posts 623
JAL | Forum Activity | Replied: Tue, Sep 6 2016 6:46 AM

You could try sending a message to Adam Borries (Logos Pro, Team Lead), he is still with Faithlife.

Adam Where Are You (with ASL inset) - Don Francisco

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Adam Borries (Faithlife) | Forum Activity | Posted: 2015-12-21 11:01 AM Welcome to the Accessibility Forum

** Testers wanted! **

We need users to actively participate in evaluating accessibility in Logos products, including Logos Bible Software 6 and app.logos.com.

If you would like volunteer to test screenreading and other accessibility functions, please email accessibility@logos.com.

"The Christian mind is the prerequisite of Christian thinking. And Christian thinking is the prerequisite of Christian action." - Harry Blamires, 1963

Posts 1565
LogosEmployee
Bob Pritchett | Forum Activity | Replied: Tue, Sep 6 2016 6:47 PM

The person who was leading this is no longer at Faithlife. We do not yet have this assigned to someone else. For now, posting issues here in the forums is best. I'll talk with the team about getting accessibility improvements onto the release calendar.

Posts 14
Sarah Blake LaRose | Forum Activity | Replied: Tue, Sep 6 2016 8:05 PM

Thank you, Bob. This would mean a great deal to us who have been trying to establish contact via the appropriate mechanisms for some time.

Posts 1988
SineNomine | Forum Activity | Replied: Wed, Sep 7 2016 10:19 AM

Bob Pritchett:

The person who was leading this is no longer at Faithlife. We do not yet have this assigned to someone else. For now, posting issues here in the forums is best. I'll talk with the team about getting accessibility improvements onto the release calendar.

Thank you, Bob, for taking the time to answer my question and for working to keep accessibility on the radar. I really appreciate it, and I'm sure lots of other people do too.

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