Crash: Hiding TOC

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This post has 14 Replies | 2 Followers

Posts 150
Ryan Robinson | Forum Activity | Posted: Thu, Sep 8 2016 4:46 AM

I've had this crash every time I've done it.

When I look at the TOC through clicking on the arrows on the locator bar and then click to hid the TOC both versions (beta and not) crash. 

Let me know if you need anymore info. I have the crash log up. (please let me know what you need from it as I have no clue what info you might need in that huge log :)) 

Posts 2736
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Thu, Sep 8 2016 1:25 PM

Ryan Robinson:

I've had this crash every time I've done it.

When I look at the TOC through clicking on the arrows on the locator bar and then click to hid the TOC both versions (beta and not) crash. 

Let me know if you need anymore info. I have the crash log up. (please let me know what you need from it as I have no clue what info you might need in that huge log :)) 

Hi Ryan,

It would be helpful for you to upload both your logs and crash log. Please upload the file rather than copying the text. You can do this by clicking on the paperclip item in the post compose box. Also if you could let us know what resources you were having problems with. 

Blessings,

Philana

Posts 150
Ryan Robinson | Forum Activity | Replied: Fri, Sep 9 2016 6:14 AM

Here you go! (I think)

5241.LogosError-2.log

I realized it is only happening when my Mac is hooked up to my monitor. It happens on every resource, not just one.

Posts 2736
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Fri, Sep 9 2016 8:39 AM

I'll write up a case for the team to look at. 

Posts 2736
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Fri, Sep 9 2016 8:58 AM

Ryan Robinson:

Here you go! (I think)

5241.LogosError-2.log

I realized it is only happening when my Mac is hooked up to my monitor. It happens on every resource, not just one.

Ryan, 

In the folder where you got this, there should be something labeled just Logos.log, I need to you cause Logos to crash, and then get that log before you reopen and upload it to this thread.

Posts 150
Ryan Robinson | Forum Activity | Replied: Fri, Sep 9 2016 9:30 AM

Hopefully this is what you're needing. Sorry. First time doing this. 

2860.logging.zip

Posts 150
Ryan Robinson | Forum Activity | Replied: Fri, Sep 9 2016 9:32 AM

This all that it shows me. 

Hopefully that was what you needed before. But I don't se anything that does have the "error" in the file name.

Posts 2736
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Fri, Sep 9 2016 9:38 AM

Ryan Robinson:

Hopefully this is what you're needing. Sorry. First time doing this. 

2860.logging.zip

Hi Ryan,

I understand that it's confusing the first time. Hopefully, this screenshot helps. I highlighted the file we need and also highlighted the one you've been uploading so you can see the difference. We need you to make it crash again, then close the app, and get the file before you reopen Logos so it will have the crash captured.

Posts 2736
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Fri, Sep 9 2016 9:43 AM

Ryan,

I'm sorry, I realize that I missed a step. I need you to enable logging, I didn't realize logging might not be enabled. Before causing it to crash I need you to follow these steps:

Enable Logos logging always

  1. Quit Logos for OS X application
  2. Open Terminal (inside Utility folder in Applications, then copy command in next step, paste into terminal, and press enter to execute command)
  3. defaults write com.logos.Logos LoggingEnabled -bool YES
    Note: use defaults read command to display current setting, value of 1 means Logging is Enabled
    1. defaults read com.logos.Logos LoggingEnabled
  4. Launch Logos for OS X
  5. Optional – Quit Terminal

Then you want to cause the crash, it should now produce a log file.

Posts 150
Ryan Robinson | Forum Activity | Replied: Fri, Sep 9 2016 10:18 AM

Got it. Thanks.

5722.Logos.log

Posts 2736
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Fri, Sep 9 2016 1:43 PM

Ryan Robinson:

Got it. Thanks.

5722.Logos.log

Ryan,

The team took a look at the logs, and there is nothing code wise from Logos that is causing the crash. Currently, we are not able to provide support for MacOS 10.12 since it is not public.

Posts 10602
Forum MVP
Jack Caviness | Forum Activity | Replied: Fri, Sep 9 2016 2:10 PM

Ryan Robinson:
Got it. Thanks.

Ryan, for future reference, Logos has created a logging utility that does all the heavy lifting when gathering logs. It will gather the log files and save them in an archive on your desktop. See the Logos Logs link in my signature below.

Also, I periodically clear my logging folder to avoid clutter when logs are needed.

Posts 150
Ryan Robinson | Forum Activity | Replied: Sat, Sep 10 2016 3:11 AM

Philana R. Crouch:

Currently, we are not able to provide support for MacOS 10.12 since it is not public.

Soon. Soon enough. :) Thanks for your help.

Posts 150
Ryan Robinson | Forum Activity | Replied: Sat, Sep 10 2016 3:12 AM

Jack Caviness:

Ryan Robinson:
Got it. Thanks.

Ryan, for future reference, Logos has created a logging utility that does all the heavy lifting when gathering logs. It will gather the log files and save them in an archive on your desktop. See the Logos Logs link in my signature below.

Also, I periodically clear my logging folder to avoid clutter when logs are needed.

Thanks for the heads up. I'll look into it.

Posts 2736
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Mon, Sep 19 2016 6:07 PM

Ryan Robinson:

I've had this crash every time I've done it.

When I look at the TOC through clicking on the arrows on the locator bar and then click to hid the TOC both versions (beta and not) crash. 

Let me know if you need anymore info. I have the crash log up. (please let me know what you need from it as I have no clue what info you might need in that huge log :)) 

This crash with the TOC should be fixed in 7.0 SR-1

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