Logos Bible Software has stopped working

bAfter a couple of minutes of signing in, to Logos I get the following message Logos Bible Software has stopped working A problem caused the program to stop working correctly Windows will close the program and notify you if a solution is available.

I did a repair but still continues to crash find attached the Log file.

Thank you.

Lurdez Castello

0508.Logos Log Files.zip

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Comments

Joseph Turner

It looks like you are running version 7.0, and L7 is currently on 7.1, so I would go to the bottom of the page for the package that you have and install the newest version from that link. It might not help, but it is worth a try.

Graham Criddle

https://community.logos.com/discussion/comment/858660#Comment_858660

It looks like you are running version 7.0, and L7 is currently on 7.1

No - the log file shows 7.1 SR1 so it is uptodate

Graham Criddle

bAfter a couple of minutes of signing in, to Logos I get the following message Logos Bible Software has stopped working A problem caused the program to stop working correctly Windows will close the program and notify you if a solution is available.

There is nothing in the Logos.log file regarding a crash but the LogosError.log file (created earlier) does show some SQLlite errors. Are you seeing any disk errors reported?

As there is no crash information in the log please check if there is something in the Event Viewer at the time of the crash. Details on doing this are at https://community.logos.com/forums/t/124126.aspx

Lurdez M. Castello

https://community.logos.com/discussion/comment/858660#Comment_858660

It started doing the update for SR-2, it is done and still the same problem.

Logos Log Files (2).zip

Philana R. Crouch

https://community.logos.com/discussion/comment/858918#Comment_858918

It started doing the update for SR-2, it is done and still the same problem.

Lurdez,

In looking at your error logs it looks like there are some database errors. I would contact Customer Service and have them look at which ones need to be deleted and rebuilt.

Eric Crawford

https://community.logos.com/discussion/comment/859114#Comment_859114

I also had this problem... followed the steps one of the contributors outlined and got this (but not sure what to do now):

Log Name: Application
Source: .NET Runtime
Date: Mon 2 8 2021 5:44:56 AM
Event ID: 1025
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: FTPSURFACEPRO4
Description:
Application: Logos.exe
Framework Version: v4.0.30319
Description: The application requested process termination through System.Environment.FailFast(string message).
Message: Unhandled exception in async work
Stack:
at System.Environment.FailFast(System.String, System.Exception)
at Libronix.Utility.Threading.AsyncWorkerTask`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].EnumMoveNext()
at Libronix.Utility.Threading.AsyncWorkerTask`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].ContinueExecution(System.Object)
at Libronix.Utility.Threading.AsyncWorker.DoStart[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089],[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](Libronix.Utility.Threading.AsyncWorkGroup, System.Collections.Generic.IEnumerable`1<Libronix.Utility.Threading.AsyncAction>, Libronix.Utility.Threading.AsyncWorkOptions, System.Threading.CancellationToken, Libronix.Utility.Threading.ISynchronizationContext, System.Func`3<Libronix.Utility.Threading.AsyncWorkItem`1<System.__Canon>,System.Threading.CancellationTokenSource[],System.__Canon>)
at Libronix.Utility.Threading.AsyncWorker.Start[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](Libronix.Utility.Threading.AsyncWorkGroup, System.Collections.Generic.IEnumerable`1<Libronix.Utility.Threading.AsyncAction>, Libronix.Utility.Threading.AsyncWorkOptions, System.Threading.CancellationToken, Libronix.Utility.Threading.ISynchronizationContext)
at Libronix.Utility.Threading.AsyncActions.Execute[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](System.Collections.Generic.IEnumerable`1<Libronix.Utility.Threading.AsyncAction>, Libronix.Utility.Threading.AsyncWorkOptions, Libronix.Utility.Threading.AsyncWorkItem`1<System.__Canon> ByRef)
at Libronix.DigitalLibrary.Guides.Sections.LabelSearchSectionBase+<DoWork>d__14.MoveNext()
at Libronix.Utility.Threading.AsyncWorkerTask`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].EnumMoveNext()
at Libronix.Utility.Threading.AsyncWorkerTask`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].ContinueExecution(System.Object)
at Libronix.Utility.Threading.GroupedThreadPool.ExecuteNextCallback(System.Object)
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
at System.Threading.ThreadPoolWorkQueue.Dispatch()

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name=".NET Runtime" />
<EventID Qualifiers="0">1025</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2021-02-08T10:44:56.432700300Z" />
<EventRecordID>75873</EventRecordID>
<Channel>Application</Channel>
<Computer>FTPSURFACEPRO4</Computer>
<Security />
</System>
<EventData>
<Data>Application: Logos.exe
Framework Version: v4.0.30319
Description: The application requested process termination through System.Environment.FailFast(string message).
Message: Unhandled exception in async work
Stack:
at System.Environment.FailFast(System.String, System.Exception)
at Libronix.Utility.Threading.AsyncWorkerTask`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].EnumMoveNext()
at Libronix.Utility.Threading.AsyncWorkerTask`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].ContinueExecution(System.Object)
at Libronix.Utility.Threading.AsyncWorker.DoStart[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089],[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](Libronix.Utility.Threading.AsyncWorkGroup, System.Collections.Generic.IEnumerable`1<Libronix.Utility.Threading.AsyncAction>, Libronix.Utility.Threading.AsyncWorkOptions, System.Threading.CancellationToken, Libronix.Utility.Threading.ISynchronizationContext, System.Func`3<Libronix.Utility.Threading.AsyncWorkItem`1<System.__Canon>,System.Threading.CancellationTokenSource[],System.__Canon>)
at Libronix.Utility.Threading.AsyncWorker.Start[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](Libronix.Utility.Threading.AsyncWorkGroup, System.Collections.Generic.IEnumerable`1<Libronix.Utility.Threading.AsyncAction>, Libronix.Utility.Threading.AsyncWorkOptions, System.Threading.CancellationToken, Libronix.Utility.Threading.ISynchronizationContext)
at Libronix.Utility.Threading.AsyncActions.Execute[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](System.Collections.Generic.IEnumerable`1<Libronix.Utility.Threading.AsyncAction>, Libronix.Utility.Threading.AsyncWorkOptions, Libronix.Utility.Threading.AsyncWorkItem`1<System.__Canon> ByRef)
at Libronix.DigitalLibrary.Guides.Sections.LabelSearchSectionBase+<DoWork>d__14.MoveNext()
at Libronix.Utility.Threading.AsyncWorkerTask`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].EnumMoveNext()
at Libronix.Utility.Threading.AsyncWorkerTask`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].ContinueExecution(System.Object)
at Libronix.Utility.Threading.GroupedThreadPool.ExecuteNextCallback(System.Object)
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
at System.Threading.ThreadPoolWorkQueue.Dispatch()
</Data>
</EventData>
</Event>

Eric Crawford

https://community.logos.com/discussion/comment/859114#Comment_859114

I also had this problem... followed the steps one of the contributors outlined and got this (but not sure what to do now):