BUG: Memory runaway in Logos 7.32.38

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This post has 7 Replies | 1 Follower

Posts 5
Mark Howard | Forum Activity | Posted: Wed, Nov 30 2016 6:48 AM

During regular use the program keep freezing up. When I check task manager it seem to be a case of runaway memory use as it gradually begins to take up all the available memory. Attached are the log files from when this happened during a simple Bible search. I've included screen grabs of task manager in the zip file so you can see the runaway memory usage. This bug makes the program unusable for me so please try and fix it quickly or let me know if the problem is on my end somehow.

Thanks!

Posts 7978
LogosEmployee

In your screenshot, Logos is showing a lot of CPU usage in Task Manager. Does that high CPU continue long after the search has finished?

I'm not seeing anything obvious in the log; it might be really helpful to us if you posted a screencast of Task Manager next to Logos as you perform the activity that causes this high CPU and memory usage. Jing is a free screencast recording program for Windows: https://www.techsmith.com/jing.html 

Posts 5
Mark Howard | Forum Activity | Replied: Wed, Nov 30 2016 7:57 AM

The search finishes but then I am unable to close it since the program freeze up once the memory usage starts to runaway. I have to end task using the task manager then open logos again. It just keeps doing this whenever I search. I'll attached another screenshot but I don't expect it to help much - the program freezes and the memory use just keep going up.

Posts 2562
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Wed, Nov 30 2016 8:41 AM

Mark,

Could you do a screencast with the program Bradley linked to? A video of what is happening when each step takes place would be very helpful and might show us things that a screenshot/picture won't.

Thank you,

Philana

Posts 7978
LogosEmployee

We've been able to reproduce this and don't need a screencast.

Posts 5
Mark Howard | Forum Activity | Replied: Thu, Dec 1 2016 7:57 AM

I'm so sorry - I misread Bradley's reply. Unfortunately the forum wouldn't upload the screencast file for some reason but here is a link to it on google drive: https://drive.google.com/file/d/0Bz7PS9m8WwxHQzlWZ3JiRDJZWFk/view?usp=sharing

Posts 5
Mark Howard | Forum Activity | Replied: Thu, Dec 1 2016 7:58 AM

Thanks! I should have read the forum before I made that last post!

Posts 2562
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Mon, Dec 19 2016 10:21 AM

Mark Howard:

During regular use the program keep freezing up. When I check task manager it seem to be a case of runaway memory use as it gradually begins to take up all the available memory. Attached are the log files from when this happened during a simple Bible search. I've included screen grabs of task manager in the zip file so you can see the runaway memory usage. This bug makes the program unusable for me so please try and fix it quickly or let me know if the problem is on my end somehow.

Thanks!

This should be fixed in 7.3 (7.3.0.0031)

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