Faithlife TV problems

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This post has 27 Replies | 4 Followers

Posts 674
Robert Peters | Forum Activity | Posted: Fri, Jan 20 2017 3:43 PM

I have been trying watch videos on faithlife TV and the viseos pas every 5 seconds is anyone else having this problem? 

Posts 1987
GaoLu | Forum Activity | Replied: Fri, Jan 20 2017 4:06 PM

I have mixed results. Sometimes it pauses every few seconds or even freezes.  Other times it works great.

Posts 973
LogosEmployee
Dave Dunkin (Faithlife) | Forum Activity | Replied: Fri, Jan 20 2017 8:25 PM

Which videos have been stalling or failing?

Posts 1987
GaoLu | Forum Activity | Replied: Sat, Jan 21 2017 1:28 AM

Looking at my history, I attempted  NT281, NT308, NT317, NT314 -- all Mobile Ed courses.  DL rates were like 70KB/s. A couple hours later my wife and I watched a couple Biographies and they streamed fine, running in the neighborhood of 500KB/s. I am not sure that is helpful, because I didn't actually compare them at the same time.

I am trying NT308 now arriving at 350-650 kb/s.  Better success! I am having some hiccups when it drops suddenly to 160kb/s or even 10kb/s for a 5-10 seconds about every 15 seconds.  Oops, not it has quit altogether even though I am showing 600KB/s download--it is hung. Dragging the progress slider back a few seconds does not help, I still hang the same place.  Part 1 after the introduction just hangs and won't go even after restarting, even though it seems to be dl'ing like crazy.  OK.  I just let if dl for about 3 min and suddenly it took off for about 5 sec, then stopped for about 5.  Went about 5, stopped about 10.  That is all the time I have for now.  Hope this helps.

OK, I decided to try "The Passion of St. Perpetua," which is working splendidly at 100-600 kb/s (AVG 200) without hiccups for some time now.  I presume that my problem is with Mobile Ed.

Posts 674
Robert Peters | Forum Activity | Replied: Sat, Jan 21 2017 6:46 AM

I am watching runge's discourse grammar videos and it keeps stopping. I would manly purchase this for mobile ed, but service like this makes me just avoid the subscription and just buy the course. 

Posts 58
Richard Milbrandt | Forum Activity | Replied: Sat, Jan 21 2017 7:58 AM

I am not able to watch any of the Faithlife videos, except for the promotional video about the Faithlife free weekend.  Every other video I try to watch fails to play.

Posts 16
Brad Knox | Forum Activity | Replied: Sat, Jan 21 2017 9:06 AM

Same issue here for NT323, I'm able to watch videos on Netflix and Amazon no problem, but stops every few seconds with NT323.

Posts 733
David A Egolf | Forum Activity | Replied: Sat, Jan 21 2017 12:41 PM

I using a Microsoft Surface Book with Windows 10.  Firefox browser up to date. Cox cable with good bandwidth.  No competition for my cable bandwidth.

BL100 has stalled for the third time.  Each stall has been a different point.  I am currently up to the "Correlation" topic.  So I have finished several sections.  Once it stalls, it will not recover automatically.  I have been able to stop the playback, drag the position indicator to an earlier part of the video, and successfully restart from the earlier point.

Posts 19
Jim Coakley | Forum Activity | Replied: Sun, Jan 22 2017 8:25 AM

It has been spotty at times. A number of videos get blurry especially towards the bottom third of the screen. It is especially noticeable when there is text or graphics displayed.

Some time it just freezes or no audio I noticed it in OT 325 David Lamb on 1 & 2 Kings

noticed one course is absent from preview BI 161 Heiser "Problems in Biblical Interpretation"

Here is an example of  blurred text: Futato  Introducing OT

Posts 496
SteveHD | Forum Activity | Replied: Sun, Jan 22 2017 9:42 AM

First thanks for offering this opportunity. I too have had stalling out issues. I have had a chance to get through most of Craig Evans Dead Sea Scrolls. There have been times where I went for more than an hour with no issue. Then it just starts stalling out. At this point there is probably less than an hour left (out of 5) but I can't get https://faithlifetv.com/media/330521 Qumran and John: Dualism to get past the first minute. Stalls at the same spot on 3 or 4 tries.

Update: closed my browser. Waited about 30 minutes and it all played fine again. Might be my provider and the streaming.

Posts 2
Sam | Forum Activity | Replied: Sun, Jan 22 2017 11:18 AM

The pausing is very frustrating.  Every video in mobile ed that I try has the pausing...using chrome on pc.

Posts 1987
GaoLu | Forum Activity | Replied: Sun, Jan 22 2017 2:04 PM

I am sort of curious--are there people for whom FLTV is working consistently well?  

I have been fiddling a lot with this, with unacceptable results. I really wanted it to work! I tried different times of day,  different VPN exit nodes, different sorts of videos which I could remotely guess may reside on different servers (such as drama vs mobile ed).  ME work the least well for me (never usable), and rarely, something works fairly well for a while--I have no idea why.  

What I see consistently is this:

1. High DL rates 600 kb +/- - but nothing happens.  Stutters.  Stops.  Restarts. Pretty good for a bit, then nothing.  But the DL rates stay fairly high.  I am watching network traffic to make sure phones or updates or other junk isn't clogging my network/internet pipes.

2. The program only seems to cache ahead a very short distance and stop. So stopping to let things get ahead doesn't help much.

3. The DL rate sometimes suddenly drops very low--from 5-70 kb/s.  Sometimes stops altogether.  Yet I can open Youtube or Pureflix and all goes splendidly with none (or rare instances) of the issues mentioned above.

I will wait to see what solutions appear before putting any more time into FLTV.

Posts 258
Roger Dittmar | Forum Activity | Replied: Sun, Jan 22 2017 2:23 PM

My wife went through the entire Mobile Ed catalog and found 29 courses that she found of interest. We planned to check each one on Faithlife TV to see if there were courses we wanted to do together.

We experienced problems (similar to those described in this thread) with every video. We tried using both Edge and Chrome. Due to all of the glitches, we will not come close to making it through the list.

Posts 733
David A Egolf | Forum Activity | Replied: Sun, Jan 22 2017 4:53 PM

I am suspicious that this weekend preview may be overloading the Faithlife servers.   I am planning on accessing at least one course late tonight to see if there are problems on off hours.

I was able to complete the last half of BL100, which was two hours, with no more stalls.  So I am hopeful.

Posts 1
Steve Rudd | Forum Activity | Replied: Sun, Jan 22 2017 5:53 PM

Obviously the logos video servers crashed or are very inadequate considering the high cost of the product. the videos should reside on my own hard drive and it solves all the problems. What was logos thinking?

Posts 114
Gerald | Forum Activity | Replied: Sun, Jan 22 2017 6:35 PM

I had this problem this afternoon with mobile ed videos. Yesterday afternoon / evening it played the Bonhoeffer documentary okay.

Posts 1216
Matt Hamrick | Forum Activity | Replied: Sun, Jan 22 2017 6:54 PM

I used Firefox with Windows 10 all weekend and did not have a problem.

Posts 733
David A Egolf | Forum Activity | Replied: Sun, Jan 22 2017 7:35 PM

I just experienced several stalls in NT101.  I'm abandoning my attempt to look at it.

Bandwidth is clearly a problem.  However, I would like to point out that with Windows 10 and Firefox, the stalls NEVER recovered themselves.  This is not my experience when viewing videos with Youtube or ESPN.  With those media providers, if the video stalls, then it eventually will restart with no manual intervention.  That is not the case with the viewer provided by Faithlife for Mobile Ed video streaming.  Stalls and delays can be tolerable. 

Having to manually restart or re-position a video is not acceptable behavior.

Posts 114
Gerald | Forum Activity | Replied: Mon, Jan 23 2017 6:18 AM

David A Egolf:

I just experienced several stalls in NT101.  I'm abandoning my attempt to look at it.

Bandwidth is clearly a problem.  However, I would like to point out that with Windows 10 and Firefox, the stalls NEVER recovered themselves.  This is not my experience when viewing videos with Youtube or ESPN.  With those media providers, if the video stalls, then it eventually will restart with no manual intervention.  That is not the case with the viewer provided by Faithlife for Mobile Ed video streaming.  Stalls and delays can be tolerable. 

Having to manually restart or re-position a video is not acceptable behavior.

I experienced this as well.

Also on every new video the sound bar was set a maximum, causing me to get a blast of sound before I turned it down. Keeps one awake! 

I commend FaithLife for the free preview.

Posts 733
David A Egolf | Forum Activity | Replied: Mon, Jan 23 2017 10:04 AM

My wife and I watched, and thoroughly enjoyed, "ARCHAEOLOGY + JESUS" from the TV side.  I also watched one of the comedy videos. 

In neither case did we experience stalls from the TV side.  The first was watched during "prime" time.  The comedy segment was watched late night.

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