4.0b indexing and downloading 214.9 mb at every start

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Posts 301
Jerry Smith | Forum Activity | Replied: Tue, Mar 16 2010 2:31 PM

I just executed "rebuild index" and restarted L4.0b and ALL IS WELL, no indexing, no download . . . don't know if this is "the" cure but it seems to be "a" cure.

Jerry

Posts 301
Jerry Smith | Forum Activity | Replied: Wed, Mar 17 2010 6:14 AM

Well, I was incorrect . . . opened L4.0b this morning, no indexing, but still doing the 214.9 mb download . . .

Any insights  to fix this are always appreciated, Jerry

Posts 4077
Melissa Snyder | Forum Activity | Replied: Wed, Mar 17 2010 7:46 AM

Here is a solution that worked for one of the users in the wiki posts:

I had the same problem with journal files in a continuous download loop. My temporary solution was to move the folder in 3 that had all my lbxlls files to another position and then rerun logos4 and download again. Once that is done then Logos4 is happy. However do not let Logos3 discover those files as this will start the whole process over again.

Posts 1836
Kenneth Neighoff | Forum Activity | Replied: Wed, Mar 17 2010 8:04 AM

Melissa Snyder:

Here is a solution that worked for one of the users in the wiki posts:

I had the same problem with journal files in a continuous download loop. My temporary solution was to move the folder in 3 that had all my lbxlls files to another position and then rerun logos4 and download again. Once that is done then Logos4 is happy. However do not let Logos3 discover those files as this will start the whole process over again.

 

Melissa,

I understand this and will try it.

But, why will they not download on my other computer. I have run update now and I am told no new resources are available.

Posts 301
Jerry Smith | Forum Activity | Replied: Wed, Mar 17 2010 8:12 AM

Melissa,

Thank you for your help . . . I've tried this and must have missed something.

You note . . . "However do not let Logos3 discover those files as this will start the whole process over again." . . . so, since I still need to use L3 if I to use my massive hyperlinked notes, this sounds like I'll have to do with these journals in L3, which I find no practical for research. I may well be misunderstanding it all, so forgive me if so.

I do know L3 has the latest Galaxie Software journal files, if that helps . . .

Jerry

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Dave Hooton | Forum Activity | Replied: Wed, Mar 17 2010 3:10 PM

Melissa Snyder:
Here is a solution that worked for one of the users in the wiki posts:

Melissa

We need to know if the Galaxie journals have been fixed on Logos server else this problem will continue and it serves no one to allow it to continue. Bradley indicated a while back that the journals had been pulled until a fix was available.

Dave
===

Windows & Android

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Dave Hooton | Forum Activity | Replied: Wed, Mar 17 2010 3:16 PM

Jerry Smith:
I do know L3 has the latest Galaxie Software journal files, if that helps . . .

These must be hidden when L4 is being updated because it sees them as being newer than the L4 files!  You could temporarily rename the L3 Resource folder.

Dave
===

Windows & Android

Posts 301
Jerry Smith | Forum Activity | Replied: Wed, Mar 17 2010 6:16 PM

Dave,

Thanks for your note . . . I've tried this, i.e., renaming the L3 Resources folder, then running L4. May have done something wrong on my end, but it was worth a shot. As noted earlier, the Bibsac Journals 1-90 show and open.

Jerry

Posts 1945
Mark | Forum Activity | Replied: Wed, Mar 17 2010 7:43 PM

Dave Hooton:

Melissa

We need to know if the Galaxie journals have been fixed on Logos server else this problem will continue and it serves no one to allow it to continue. Bradley indicated a while back that the journals had been pulled until a fix was available.

Yes, this would be the best way to fix it, otherwise these posts are going to continue on this forum until they are fixed.  We don't need a work around.  We need a permanent fix and it seems to me that this should be a simple fix.

Posts 1178
David Wilson | Forum Activity | Replied: Wed, Mar 17 2010 9:37 PM

Hi Melissa,

Same issue here with BibSac 1-90.  Log files attached.  Tried moving the L3 resource folder containing these files but that does not seem to be the problem.

The Indexer file here might be giving a clue: for each attempt to download an updated GS_BibSac file from the Logos Server the Indexer is flagging a 403 error, specifically (example):

2010-03-18 01:01:59.6800 5 Warn DownloadJob BITS error 0x80190193 (context: RemoteFile): HTTP status 403: The client does not have sufficient access rights to the requested server object.
2010-03-18 01:01:59.6810 5 Warn Program The download job 'Update:4630' for update 'Resource LLS:GS_BSAC_069', downloading to 'U:\Logos4\Data\ahvpe21q.04s\UpdateManager\Resources\4630' has status 'Failed'; removing the job.

So it looks like L4 does not have free access to the BibSac 1-90 files on the server to download them, hence it sees there is a new file each time it starts, but the Logos server will not let L4 download it.  Do you read these the same way ?  They can be manually downloaded from the Logos ftp server it seems (currently in progress - slow download)

8473.Logos4Indexer_18Mar2010C.log

 1464.Logos4_18Mar2010C.log

 In addition to whatever the Logos server issue is really about, I already have these latest files manually downloaded from ftp.bible.org, at least I assume they are the same as they are dated only six days apart.   There is ONE new file for BibSac71 dated  March 13 2010 that is not yet available on the Logos Server.  This seems to be a new issue with L4 4.0b and only BibSac1-90 seem to be involved as far as I can currently see. Best I recall is that 4.0a SR3 was not doing this (identifying the BibSac 1-90 files on the Logos server as updates).

I did successfully add my Calvin 500 files to L4 only a couple of days ago (after 4.0b downloaded and installed).  [Got Calvin 500 per the CD and installed first on L3 on same system]    So the Calvin 500 install would have seen updated logos4 files on the server and it successfully downloaded and indexed these.  But of course Calvin 500 file updates were logos4 files and here we are dealing with what it seems to think are updated L3 format files.

As I see it, L4 is incorrectly identifying the BibSac 1-90 files on the Logos server as updates, AND
the BibSac 1-90 files on the Logos ftp server somehow have permissions set which will allow manual download but will not allow L4 to download and process correctly.

Posts 24928
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Dave Hooton | Forum Activity | Replied: Wed, Mar 17 2010 10:54 PM

David J. Wilson:
As I see it, L4 is incorrectly identifying the BibSac 1-90 files on the Logos server as updates, AND
the BibSac 1-90 files on the Logos ftp server somehow have permissions set which will allow manual download but will not allow L4 to download and process correctly.

That's a reasonable summary of the situation, except that the files on the Logos ftp server (ftp://ftp.logos.com/lbxbooks/) are for L3 and should not be used in L4 as you could start the previous loop due to different resource id's. If those ftp files are "correct" it implies that the files on the L4 server could also be correct!...

A little digging provides some more information about the error:

BG_E_HTTP_ERROR_403 0x80190193  When the server returns HTTP 403 response in any of the requests, BITS puts the job in ERROR state with this error code. HTTP 403 corresponds to “Forbidden: Access is denied." Check access permissions for the account running the job.

Dave
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Windows & Android

Posts 1
Paul V | Forum Activity | Replied: Wed, Mar 17 2010 11:36 PM

I start 4 Leader's Library. Takes an awful long time. Then it starts indexing and if I try to run Logos4, the whole screen suddenly goes black and clicking on the Logos 4 in the ashtray causes the icon to flash up and back again. I am then locked in that state and can't get out. What is going on?

Never had this much trouble with other software. Help!

Paul

Posts 24928
Forum MVP
Dave Hooton | Forum Activity | Replied: Wed, Mar 17 2010 11:53 PM

prvoumard@aanet.com.au:

I start 4 Leader's Library. Takes an awful long time. Then it starts indexing and if I try to run Logos4, the whole screen suddenly goes black and clicking on the Logos 4 in the ashtray causes the icon to flash up and back again. I am then locked in that state and can't get out. What is going on?

Never had this much trouble with other software. Help!

Please start a new thread for your problem and explain:

  • what your computer specs and OS are (see below my signature)
  • why did it start indexing (because of a download?)

Try to pause indexing by right clicking the L4 icon and select "Pause for 4 hours". Or use Task Manager to stop Logos4Indexer.exe. See http://wiki.logos.com/Diagnostic_Logging and Uploading Logs . If it continues when you start L4 again then upload the logs.

Dave
===

Windows & Android

Posts 1178
David Wilson | Forum Activity | Replied: Thu, Mar 18 2010 6:37 AM

Thanks for the clarification David: 

I assume then that the files on the L4 server are copies of the L3 files we can see in the L3 folder, as L4 is not trying to download new files with logos4 extensions.

About the error message: Does this means the issue is with the file permissions on the server, or something not processing correctly on my own system ?

Posts 4077
Melissa Snyder | Forum Activity | Replied: Thu, Mar 18 2010 7:52 AM

Dave Hooton:

Melissa

We need to know if the Galaxie journals have been fixed on Logos server else this problem will continue and it serves no one to allow it to continue. Bradley indicated a while back that the journals had been pulled until a fix was available.

Bradley's post that I referenced earlier indicates that they have been fixed:

"... we're publishing the latest copies of all Galaxie resources from ftp.bible.org. These files correct mismatched internal resource IDs, which could cause a download loop if the latest files were installed for LDLS3 from a TJL CD.

The maximum download size (if you own all Galaxie journals, and all your files are missing or out-of-date) is 1.35GB. Approximately 700 files are being published."

Posts 301

Thanks again for all the work . . .

I just started L4 for today and again the 214.9 mb download. I've attached the log for those that read these.

Jerry

Posts 4077
Melissa Snyder | Forum Activity | Replied: Thu, Mar 18 2010 8:34 AM

It would probably be best for you to contact Customer Support at 800-875-6467 for assistance.

Posts 1836
Kenneth Neighoff | Forum Activity | Replied: Thu, Mar 18 2010 11:36 AM

I called Customer Service on this issue, they told me that the Bib Sac 1-90, that the updated files for L4 are not on the server and they are working on it.

 

So I guess the old adage will have to do, "good things come to those who wait, to those who wait patiently." :)

Posts 13360
Forum MVP
Mark Barnes | Forum Activity | Replied: Thu, Mar 18 2010 1:11 PM

You could try following my instructions above, which isn't guaranteed to work, but has worked for some.

Failing that, turn off auto-update for the time being.

Posts 1178
David Wilson | Forum Activity | Replied: Thu, Mar 18 2010 1:57 PM

Hi Mark:

This seems to be a new problem with L4 4.0b.  All was working well with 4.0a.  All the GS_BSAC_001 to 090 files in my L3 resources folder are the latest ones manually downloaded from ftp.logos.com and these are the ones that are also currently in the L4 resources folder.

L4 seems to be identifying the need to download updates to these latest available L3 format files (which are not outdated) but L4 (4.0b) cannot retrieve such supposed updates from the server.  It keeps trying every time it starts, or everytime you try an "Update Now".   The issue is specific to these Galaxie Bibliotheca Sacra files (the ancient volumes, not the ones in the TJL libraries), with one additional problem file, GS_JBMW_10.

Customer Service have already refered this one from Level 2 to development, so we will need to be patient and await "developments"......

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