The Program Shut Down Regularly

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Posts 6
Yudah Soetopo | Forum Activity | Posted: Mon, Feb 13 2017 4:50 PM

I have Logos 4 in my old laptop (windows XP) and everytime I opened the program.....and let it 'idle' (I am doing something else... microsoft word for example)... The program shut down after around 5 minutes idle. 

Anyone ever experience it? How to overcome it?

Btw... it also do in my Logos 7 base program in my other laptop...

Thanking you and God bless,

yudah

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Mark Smith | Forum Activity | Replied: Mon, Feb 13 2017 5:12 PM

Yudah, we'd need your logs files to see what might be going on.

Pastor, North Park Baptist Church

Bridgeport, CT USA

Posts 6
Yudah Soetopo | Forum Activity | Replied: Tue, Feb 14 2017 4:12 PM

Thank you Mark. Could you please show me how to do it?

Thank you

Posts 6
Yudah Soetopo | Forum Activity | Replied: Tue, Feb 14 2017 4:18 PM

Mark...

Is it this one?

71627.Logos4Error.log

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Forum MVP
Graham Criddle | Forum Activity | Replied: Tue, Feb 14 2017 4:19 PM

Yudah

https://www.logos.com/support/windows/report-problem Should show you how to generate logs

Posts 6
Yudah Soetopo | Forum Activity | Replied: Tue, Feb 14 2017 4:19 PM

Mark...

Is this file?

80157.Logos4Crash.txt

Posts 8980
LogosEmployee
Bradley Grainger (Faithlife) | Forum Activity | Replied: Tue, Feb 14 2017 11:01 PM

This is the same problem reported here: https://community.logos.com/forums/t/92435.aspx 

On some Windows XP computers, Logos 4.6c will crash after a few minutes. The problem looks as though it may be related to lack of support for newer TLS cipher suites in Windows XP (but I'm not completely sure).

A workaround is to work offline in Logos (you can do this by holding down the Ctrl key at startup, or by setting Use Internet to No in Program Settings).

Logos 4.6c has been unsupported since April 2014 (https://community.logos.com/forums/t/80475.aspx) so we won't be releasing any updates to address this crash. 

Yudah Soetopo:
Btw... it also do in my Logos 7 base program in my other laptop...

That's probably a different problem; can you start a new thread with details?

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