Crash on Logos 7

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This post has 6 Replies | 1 Follower

Posts 17
Mario Arias | Forum Activity | Posted: Thu, Feb 16 2017 2:54 PM

Hi,

My logos application on macOS is constantly crashing, every few minutes

I can't attach the logs as they're massive (5.3MB)

Cheers

Posts 18369
Forum MVP
Graham Criddle | Forum Activity | Replied: Thu, Feb 16 2017 3:13 PM

Try just uploading the most current Logos.log file to provide some insight into what is happening

Posts 17
Mario Arias | Forum Activity | Replied: Thu, Feb 16 2017 3:16 PM

Done

5078.Logos.log

Posts 18369
Forum MVP
Graham Criddle | Forum Activity | Replied: Thu, Feb 16 2017 3:32 PM

It looks as though Logos is crashing when trying to update a resource.

Try working offline (start Logos and hold down command key until login dialog appears) and see if that keeps running longer.

Then we can ty and identify the update issue.

Posts 17
Mario Arias | Forum Activity | Replied: Thu, Feb 16 2017 3:47 PM

Ok, it seems like is working offline

Posts 289
LogosEmployee
Brandyn Whittington | Forum Activity | Replied: Thu, Feb 16 2017 4:02 PM

Hey Mario! Looking into your logs, there's a couple things we'll want to try. You'll first want to navigate to ~/Library/Application Support/Logos4/Data/youruserfolder(will be a jumble of letters)/

In this folder, we'll first want to remove the Update Manager and Download Manager folders. Once removed, restart Logos. If the crash continues, find your way back to the above folder and then proceed to ResourceManager/Resources.

In the resources folder, find Clauses-LGNTISBL.lbscls and remove it. Restart the software and that dataset should redownload. (this is the last item mentioned in the logs before the crash, making it the most likely suspect at this time.)

Once the above is done, please let us know your findings, and if it's still crashing, please post updated logs.

Posts 17
Mario Arias | Forum Activity | Replied: Thu, Feb 16 2017 4:41 PM

It seems like is working now.

Cheers

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