Hello,
My Logos Bible Software on Mac crashed every time I use 'exegetical guide' for a Bible passage.
Please help.
Amir
0333.LogosLogs.Amir.20170218-221000.zip
Hi Amir - and welcome to the forums
Sorry to hear you are having problems.
Thanks for posting the logs. Is there a logos.log file in the folder as well?
If not, please enable full diagnostic logging and post a new set of logs after a crash. Details at https://www.logos.com/support/mac/report-problem
Graham
Thanks Graham for your prompt response. Please find attached, as I repeated the process.
Hope this one works.
Regards,
3583.LogosLogs.Amir.20170218-222729.zip
Thanks Amir
Your log file shows that there are a number of resources Logos is expecting to find which are not present.
Please enter the command "update resources" in the command bar. This will cause Logos to check for resources which you should have but which are not downloaded. Hopefully this will trigger an update and download the missing resources.
If that is successful, try running the guide again
Many thanks Graham,
Unfortunately problem persists in spite of trying to update resources. I also rebooted the program after.
I appreciate your help.
Amir Malek:Unfortunately problem persists in spite of trying to update resources
Sorry to hear that - hopefully someone else will be able to provide more insight.
Many thanks Graham, much appreciated.
I recommend you contact Technical Support so that they can investigate this online.
Dave===
Windows 10 & Android 8
Thanks Dave, Good idea.
Cheers,
Hi Amir,
Sorry for the problem with Logos! I'm going to email you about this.