Upgrading to Logos 7 from 6

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Nevil Carrington | Forum Activity | Posted: Fri, Apr 14 2017 10:48 AM

I have downloaded the free version of Logos 7 to my existing Logos 6 set up and now nothing will load and I get a message that Logos is closing down. I have added my error log file

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LogosEmployee
Christian Villapando | Forum Activity | Replied: Fri, Apr 14 2017 2:27 PM

Hello Nevil,

I reviewed the log you sent and I noticed that you had a WebServiceException Error. Seems like you're unable to connect to our installation server. I would recommend right clicking the file and ensuring unblock is checked and add the installation to your firewall exceptions. 

You can learn more about the firewall steps here: https://www.logos.com/support/logos5/windows/firewall 

Also if the above doesn't resolve the problem, I would highly suggest if you could give us a call at 800-875-6467 to troubleshooting the problem together, we're open from 6am - 6pm PST.

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