Book not showing in library.

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Jason lott | Forum Activity | Posted: Fri, May 5 2017 8:15 AM

I purchased the Amplified bible a little while ago.  While the book shows up on my iPad, iPhone, and MacBook, it does not show up on my iMac.3187.LogosLogs.jasonlott.20170505-100659.zip

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Forum MVP
Fred Chapman | Forum Activity | Replied: Fri, May 5 2017 8:20 AM

Do you recall if that resource ever downloaded on your computer? If it did not, enter "Update Resources" in the command box in Logos. This will initiate a search for resources you are licensed for, but do not have on your computer.  

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LogosEmployee
Brandyn Whittington | Forum Activity | Replied: Fri, May 5 2017 10:01 AM

Hey Jason! We're sorry about the trouble. The logs you uploaded don't seem to include the Logos.log file that we'd be looking for to help diagnose if something deeper is happening with the program. You'll want to gather new logs following our steps at https://www.logos.com/support/mac/report-problem.

You'll also want to take a look at our troubleshooting guide for missing resources available at https://www.logos.com/support/logos5/missing-resources. I'm noticing a lot of different versions on your account, so you'll want to ensure your iMac is completely up to date with Logos 7. You can force an update by download the most recent installer from https://logos.com/install and installing it on-top of that you have on the iMac. This will not cause any loss of data.

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