Calling Kaplan Customers!

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This post has 36 Replies | 4 Followers

Posts 4494
David Paul | Forum Activity | Posted: Thu, May 25 2017 11:52 PM

I'm curious if any old Dave Kaplan customers have found a salesperson that they are happy with. Primarily asking his old VIP customers. I've talked to about 4-5 reps so far and they've all been about as exciting as celery. I know the old DK magic is gone for good, but is anyone satisfied and content with their rebound salesperson? I've hardly spent a dime since he left (relatively speaking), and I'm starting to consider making a big move. But unless I have a rep who is worth his or her salt, it may not happen. I'm still in a blue funk about him leaving, but if I can find someone with even half the charm and the chops, I've still got my VIP shoes on.

Posts 368
James C. | Forum Activity | Replied: Fri, May 26 2017 4:43 AM

Sorry, I can't be of any help. I tried a few sale reps but no one comes close. I just buy online.

Posts 934
Everett Headley | Forum Activity | Replied: Fri, May 26 2017 5:27 AM

Hahaha....no.  this has been talked about before but no one knows their stuff like Dave and no one goes th3 extra mile like Dave did.  I've tried several myself and have been disappointed with each.

Posts 4494
David Paul | Forum Activity | Replied: Fri, May 26 2017 8:02 AM

I was hoping for a more hopeful response. Crying 

Posts 2766
Whyndell Grizzard | Forum Activity | Replied: Fri, May 26 2017 8:16 AM

When he was let go it was a sure sign of a downward spiral to me- others may feel differently- but so far its has proved to be the case.

Posts 5454
DAL | Forum Activity | Replied: Fri, May 26 2017 8:34 AM

Whyndell Grizzard:

When he was let go it was a sure sign of a downward spiral to me- others may feel differently- but so far its has proved to be the case.

I think Dan P. said DK left to pursue a career on real state. So it may not be accurate to say "he was let-go."

DAL

Posts 5066
Dan Francis | Forum Activity | Replied: Fri, May 26 2017 10:46 AM

DAL I will not tell tales (nor do I have all the facts to tell any such tales) but I feel safe in saying "let-go" is probably the nicest way to put what happened, thankfully DK landed on his feet and I hope he is doing well. 

-dan

Posts 5454
DAL | Forum Activity | Replied: Fri, May 26 2017 11:16 AM

Dan Francis:

DAL I will not tell tales (nor do I have all the facts to tell any such tales) but I feel safe in saying "let-go" is probably the nicest way to put what happened, thankfully DK landed on his feet and I hope he is doing well. 

-dan

Wow maybe let go, but with at least some time to prepare, compared to others. Either way, glad he's doing good. He wasn't all that great to me, but then again, I guess is about finding a sales rep that you click with or else you're doomed. Besides, with the way new sales reps are being trained it's kind of hard to find a good one anymore. Maggie Segar is my first choice, but I buy online mostly, ever since Jim-Ray left (or was let go too).

DAL

Posts 4494
David Paul | Forum Activity | Replied: Fri, May 26 2017 11:24 AM

Well, L7 is the first time I haven't upgraded to the newest release since L2, and I've pretty much always gotten the top-end package. That would never have happened if DK was still in place, and I am sure I would have also picked up many other things besides...such as the Bloomsbury Bundle and maybe even the XL Master Collection. If Logos doesn't come up with a Dave clone at some point, they will continue to increase the lost revenue well into the five-figure range.

Also, for the first time I'm entertaining the idea of picking up a non-Logos program, which was unthinkable to me until recently. Not sure if I will, but if I'm not spending $ with Logos, I might as well somewhere else.

Still hoping someone will have a solid sales contact that can encourage me to loosen my purse strings.

Posts 5066
Dan Francis | Forum Activity | Replied: Fri, May 26 2017 11:24 AM

I have no doubt of the many people who have left faith life, many did leave rather than were laid off... I am sure there were valid business reasons for all layoffs, that said I do think the lose of some individuals most likely hurt sales greatly at least in the short term.

-dan

Posts 5454
DAL | Forum Activity | Replied: Fri, May 26 2017 11:49 AM

David Paul:

Well, L7 is the first time I haven't upgraded to the newest release since L2, and I've pretty much always gotten the top-end package. That would never have happened if DK was still in place, and I am sure I would have also picked up many other things besides...such as the Bloomsbury Bundle and maybe even the XL Master Collection. If Logos doesn't come up with a Dave clone at some point, they will continue to increase the lost revenue well into the five-figure range.

Also, for the first time I'm entertaining the idea of picking up a non-Logos program, which was unthinkable to me until recently. Not sure if I will, but if I'm not spending $ with Logos, I might as well somewhere else.

Still hoping someone will have a solid sales contact that can encourage me to loosen my purse strings.

You can donate the money to me if you like. I could use it if it's burning a hole in your pocket (hopefully that's the right expression when someone wants to spend their money no matter what hehehe)

DAL

Posts 1
Liam Hurst | Forum Activity | Replied: Sat, May 27 2017 12:02 AM

Sorry, I can't be of any help. I tried a few sale reps but no one comes close. I just buy online.

Posts 603
Armin | Forum Activity | Replied: Sat, May 27 2017 1:54 AM

Here is an example of the quality of current sales people:

A sales person sent me the following e-mail:

I wanted to reach out as a courtesy as I was looking at your account and noticed you were looking at quite a few resources for possibly purchasing?

As a product specialist here, it’s my job to help you identify which products best suit your study needs, and also to assist you in using your dollars to the best of their ability. 

I do have some recommendations that will save you some money, and I might be able to get you a promotional discount with the purchase you were looking at.

When is a good time to connect so I can review your order before you make the purchase?

As I live at the other end of the world, I suggested doing this by e-mail. I then asked:

Can you send me some of the promotional discount offers for me to consider? I guess the Logos 6 Master Bundle XL is not any more available. Is this correct? You could look at my Wishlist (priority High or Medium) and the “Saved for Later” list and determine if you can provide discounts for them.

But I also must say that I spent a lot of money on resources in the last 6 months and might have to slow down a bit.

Here is the reply from the sales person:

There is an excellent promotion on the Bloomsbury bundle, normally $2858.39, I can get it to you for $2191.48

There is a huge discount on the Mobile Ed Master Bundle, however even with 20% off its $28,582.14!

Now my concern is:

1) As part of the last Christmas sale, the Bloomsbury Bundle was $1,715 for me and I did not purchase it. $2,191 is for me not an "excellent promotion".

2) Offering me a bundle for $28,582 (!!) after my comment that I need to slow down with my purchases was not very helpful.

I would have thought that he looks at some of the items on my wishlist with medium or high priority and in the $100-$700 range. He might have been more successful with such a suggestion.

Posts 166
Jim Snowden | Forum Activity | Replied: Sat, May 27 2017 2:20 AM

Over the last 2 or 3 years, I have never found any deal from a direct salesperson that is better than the standard online website prices. And as mentioned here, sometimes the salesperson price is higher. I think it is a bit misleading when I receive emails from Logos sales saying "I may get you a special price" when they mean I can give you the current online price that is available to everyone.

The only time sales have been useful is when I wanted to purchase a couple of items with overlapping resources and they could work out the dynamic pricing in advance. But I could have just bought them one after the other to get the same effect, but it did save some time.

Posts 2766
Whyndell Grizzard | Forum Activity | Replied: Sat, May 27 2017 2:47 AM

Jim I feel your pain- I bought a couple things lately and the rep thought saving you $30 on a $1000 item was the great price since Moses built the Ark.

Posts 383
Daniel Bender | Forum Activity | Replied: Sat, May 27 2017 5:01 AM

James C.:

Sorry, I can't be of any help. I tried a few sale reps but no one comes close. I just buy online.

That's what I do. I loved my sales rep but haven't found anyone like him. I'd rather purchase what I need online.

Posts 520
Fasil | Forum Activity | Replied: Sat, May 27 2017 6:02 AM

Like Amazon and other business sites, why don't faithlife put all their sales online alone?

Posts 9304
Denise | Forum Activity | Replied: Sat, May 27 2017 8:15 AM

David Paul:

Also, for the first time I'm entertaining the idea of picking up a non-Logos program, which was unthinkable to me until recently. Not sure if I will, but if I'm not spending $ with Logos, I might as well somewhere else.

I can't imagine a situation were one business must meet ones total needs. Sure, we buy tools in order to share the same batteries.

But Accordance has too many resources Logos doesn't (and apparently never will). And Olivetree pricing is often unbelievably low, good where the resource is iffy.

Now, why Logos hides sales all the time, I've no clue.  We refuse the social networks, and don't want anything Logos discounts on them.


Posts 4494
David Paul | Forum Activity | Replied: Mon, May 29 2017 10:09 AM

Are there really no recommendations? NO ONE has a rep they are happy with? Wow...

Posts 8591
TCBlack | Forum Activity | Replied: Mon, May 29 2017 10:22 AM

David Paul:

Are there really no recommendations? NO ONE has a rep they are happy with? Wow...

To the contrary.  Every rep I've randomly worked with has worked with me quite well.

Truth Is Still Truth Even if You Don't Believe It

Check the Wiki

Warning: Sarcasm is my love language. I may inadvertently express my love to you.

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