Help! Accidentally deleted notes

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This post has 12 Replies | 2 Followers

Posts 145
Gregg Farah | Forum Activity | Posted: Sun, Jun 4 2017 8:01 AM

I highlighted several verses of text and later highlighted the same section and right-clicked “remove annotations” to delete the highlights. However, it also removed my note files. Is there any way to retrieve them? I tried going back to previously saved layouts but note files are still gone. Thank you for your help.

Posts 3647
Francis | Forum Activity | Replied: Sun, Jun 4 2017 8:09 AM

In logos, click on the "documents" menu and look for "undelete documents" in the bottom left.

Posts 145
Gregg Farah | Forum Activity | Replied: Sun, Jun 4 2017 8:30 AM

Thank you. That seemed so hopeful but--oddly--they are not there. I created a new note and deleted to test it...and the new note is not there either. Perhaps there’s some kind of delay???

Posts 3647
Francis | Forum Activity | Replied: Sun, Jun 4 2017 10:00 AM

Can you find them at documents.logos.com?

Posts 21704
Forum MVP
Graham Criddle | Forum Activity | Replied: Sun, Jun 4 2017 10:06 AM

Gregg Farah:

Thank you. That seemed so hopeful but--oddly--they are not there. I created a new note and deleted to test it...and the new note is not there either. Perhaps there’s some kind of delay???

The undelete function allows you to recover completely deleted documents.

It sounds as though you have deleted some notes with a note document (s) which this command wouldn't help with.

If that is the case the only option I am aware of that might work is to contact Customer Services tomorrow and see if they can retrieve them

Posts 145
Gregg Farah | Forum Activity | Replied: Mon, Jun 5 2017 6:15 AM

Just spoke w/ tech support and there is no way to retrieve a deleted note. Unless you have other thoughts let’s pause and remember my lost notes....RIP.

:(

Posts 1
Isiah | Forum Activity | Replied: Mon, Jun 24 2019 6:01 PM

Thanks so much

Posts 309
Andrew Biddinger | Forum Activity | Replied: Mon, Jun 24 2019 6:11 PM

Gregg Farah:

Just spoke w/ tech support and there is no way to retrieve a deleted note. Unless you have other thoughts let’s pause and remember my lost notes....RIP.

:(

They are not in your trash?

Posts 1804
LogosEmployee
Phil Gons (Faithlife) | Forum Activity | Replied: Mon, Jun 24 2019 7:05 PM

Andrew's correct. Deleted notes go into your Notes Trash (bottom left of your left sidebar). They should all be there.

Posts 27436
Forum MVP
JT (alabama24) | Forum Activity | Replied: Mon, Jun 24 2019 7:33 PM

Phil Gons (Faithlife):

Andrew's correct. Deleted notes go into your Notes Trash (bottom left of your left sidebar). They should all be there.

Might want to let customer service know. Wink

Gregg Farah:
Just spoke w/ tech support and there is no way to retrieve a deleted note.

OSX & iOS | Logs |  Install

Posts 145
Gregg Farah | Forum Activity | Replied: Wed, Jul 24 2019 8:53 AM

can I get a screen shot of where you are talking about...left side bar? thanks.

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NB.Mick | Forum Activity | Replied: Wed, Jul 24 2019 8:58 AM

Gregg Farah:

can I get a screen shot of where you are talking about...left side bar? thanks.

Running Logos 8 latest beta version on Win 10

Posts 145
Gregg Farah | Forum Activity | Replied: Wed, Jul 24 2019 9:15 AM

thank you!

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