Unable to watch Camp Logos videos

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PetahChristian | Forum Activity | Posted: Mon, Jul 10 2017 8:59 PM

I'm unable to watch Camp Logos 1 (Logos 7) or Camp Logos 2 (Logos 7), either on Apple TV or  iOS 10.3.1 on an iPad Pro.

Apple TV says "An error occurred loading this content." with an OK button.

The iPad just shows a spinner and Loading in the title bar. Every so often it looks like it flashes a play button on the screen then immediately goes back to the spinner/Loading message.

iOS app version is 1.1.0.0.

FYI, Mobile Ed courses play just fine, as does some Faithlife TV Plus content.

Thanks for any help you can provide!

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Jeff Huff (Faithlife) | Forum Activity | Replied: Tue, Jul 11 2017 9:39 AM

Thank you for the report, we are looking into it.

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PetahChristian | Forum Activity | Replied: Wed, Jul 12 2017 7:08 AM

I tried watching Camp Logos on the Logos mobile app, and ran into a similar situation. The screen would show a play icon with a diagonal line through it.

I even tried streaming from within Logos on the desktop. It says "We couldn't access the media you're trying to play. Please verify that you're not working offline."

So, the issue is not limited to Faithlife TV.

Interestingly, I was able to watch Camp Logos videos on the Logos mobile app if I downloaded them first then played them, so the playback issue seems to be limited to trying to stream them.

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PetahChristian | Forum Activity | Replied: Fri, Jul 14 2017 6:36 AM

Jeff Huff (Faithlife):

Thank you for the report, we are looking into it.

Have you found the problem, Jeff? Would appreciate being able to watch the videos on the Apple TV.

Thanks!

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Paul | Forum Activity | Replied: Fri, Jul 14 2017 8:00 AM

I can watch Logos camp 2 on my Iphone, but not on my MacBook.  Everything else is fine, and I can watch other Mobile Ed courses without a problem. Please help.

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PetahChristian | Forum Activity | Replied: Mon, Jul 17 2017 8:14 AM

I noticed that there was an update on Friday for the Camp Logos resources.

This does seem to fix streaming on the desktop platform, but the videos still can't be streamed on Apple TV.

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Jeff Huff (Faithlife) | Forum Activity | Replied: Mon, Jul 17 2017 11:20 AM

Camp Logos 1 and 2 (Logos 7) have been updated in Faithlife TV and should work now.

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PetahChristian | Forum Activity | Replied: Mon, Jul 17 2017 11:57 AM

Yes, they do... thanks, Jeff!

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