Indexer keeps crashing

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Posts 1874
Alan Macgregor | Forum Activity | Posted: Fri, Apr 2 2010 1:55 PM

I just installed Logos 4 on my PC yesterday. Since than it has never managed to complete indexing, though I've tried several times. So I ran a log of what was happening. Here are my logs.

3264.Logos4IndexerCrash.zip

Don't be distracted by my signature. This is not for my Mac setup; it's for my PC.

iMac Retina 5K, 27": 4GHz; 16GB RAM;MacOS 10.12.2; 1TB FD; Logos 7

MacBook Air 13.3": 1.8GHz; 4GB RAM; MacOS 10.12.2; 256GB SSD; Logos 7

iPad Pro 32GB WiFi iOS 10.2

iPhone 5s 32GB iOS 10.2

Posts 25096
Forum MVP
Dave Hooton | Forum Activity | Replied: Fri, Apr 2 2010 4:53 PM

"Some kind of disk I/O error occurred"   -  so it might be an idea to check the hard drive (chkdsk).

It was indexing LHI or Lexham Hebrew-English Interlinear but that finished and the library index had been deleted, which leaves no obvious workaround if the hard drive is OK.

Dave
===

Windows 10 & Android 8

Posts 3177
Milkman | Forum Activity | Replied: Fri, Apr 2 2010 6:53 PM

I had the same problem after the update. I called L4 and a second level tech, by the name of Mike, took over and I believe he deleted the supplemental index files. After doing that, it worked great.

If one of the guys can either add to this or even walk you through that, it may resolve your problem.

mm.

Posts 1874
Alan Macgregor | Forum Activity | Replied: Sat, Apr 3 2010 2:26 AM

Thanks for your help.

Carried out a chkdsk which revealed no problems. If anyone can tell me where to find the supplementary index, I'll delete it and take it from there.

iMac Retina 5K, 27": 4GHz; 16GB RAM;MacOS 10.12.2; 1TB FD; Logos 7

MacBook Air 13.3": 1.8GHz; 4GB RAM; MacOS 10.12.2; 256GB SSD; Logos 7

iPad Pro 32GB WiFi iOS 10.2

iPhone 5s 32GB iOS 10.2

Posts 18754
Rosie Perera | Forum Activity | Replied: Sat, Apr 3 2010 3:03 AM

I'm not sure where the supplemental index files are stored, but until someone can answer that question (I'd like to know too, for future reference!), you could try typing "rebuild index" in the command line, as that should force the same complete index rebuild that deleting the supplemental index files would lead to.

Posts 25096
Forum MVP
Dave Hooton | Forum Activity | Replied: Sat, Apr 3 2010 8:18 AM

Alan Macgregor:

Thanks for your help.

Carried out a chkdsk which revealed no problems. If anyone can tell me where to find the supplementary index, I'll delete it and take it from there.

Just delete all files in the folder C:\Documents and Settings\Alan Macgregor\Local Settings\Application Data\Logos4\Data\2pdecifs.qy0\LibraryIndex

Dave
===

Windows 10 & Android 8

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