Logos will not start up

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This post has 7 Replies | 1 Follower

Posts 674
Robert Peters | Forum Activity | Posted: Thu, Nov 30 2017 6:10 AM

For some reason my  logos will not start. When I open it it does not respond and crashes. Any suggestions. 

Posts 4525
Forum MVP
Fred Chapman | Forum Activity | Replied: Thu, Nov 30 2017 6:51 AM

Logs?

Posts 3037
Forum MVP
PetahChristian | Forum Activity | Replied: Thu, Nov 30 2017 6:55 AM

Have you tried holding down the Control (or Mac Command) key, to get the Login window and open to a blank layout?

Posts 242
ROGER JIMENEZ | Forum Activity | Replied: Thu, Nov 30 2017 7:26 PM

Hi. The same happens to me. Suddenly (Today) Logos won't start. Although in the task manager appears to be running.

Log file:

2017-11-30 21:21:57.5679 1 Info OurApp Starting application (7.11, version 7.11.0.0023 x64 on Microsoft Windows NT 10.0.15063.0, .NET 4.0.30319.42000) at 0.301 seconds.
2017-11-30 21:21:57.5940 1 Info LogosApplication Checking application compatibility mode for 'Logos.exe'.
2017-11-30 21:21:57.8682 1 Info OurApp Terminating application.

Posts 2456
Lee | Forum Activity | Replied: Thu, Nov 30 2017 7:36 PM

Try downloading and installing 7.11 SR-1:

https://community.logos.com/forums/t/154910.aspx

Posts 242
ROGER JIMENEZ | Forum Activity | Replied: Thu, Nov 30 2017 8:38 PM

You mean to reinstall Logos 7 from zero!!! Sad

Would be nice if Logos told us what happened. At least.

Posts 2031
LogosEmployee

ROGER JIMENEZ:

You mean to reinstall Logos 7 from zero!!! Sad

Would be nice if Logos told us what happened. At least.

Description of the problem here:

https://community.logos.com/forums/p/154779/939541.aspx#939541

There should be no need to reinstall from zero. Use the task manager to kill the running instance of the application. Then download the updated version using the instructions here: https://www.logos.com/install

Then just install on top of your current installation.

Posts 242
ROGER JIMENEZ | Forum Activity | Replied: Thu, Nov 30 2017 9:41 PM

Since the instructions in https://www.logos.com/install seems nothing to do with this issue, I thought that would be necessary to download all the library once again! Ok. Solved. Thank you Andrew.

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